Due to the Wayfair customer promise, we face aggressive deadlines daily. How well do you cope under pressure?
Wayfair offers over 10 million products and pulls in revenue of over 4 billion per year. The interviewer would like to know if you can appropriately handle the stress related to this volume. Discuss how you can thrive, even during the most stressful times. You can keep your answer brief but, if you can, provide an example of a time when you implemented a stress-management technique in your current role.
"I am quite resilient to stress and believe this is because of my eight-plus years of experience in a management role in a fast-paced environment. I enjoy a busy workday and am not afraid of a little bit of hard work! When I have a team that I can rely on, it's a significant release of pressure as well."
"I have experienced high-stress levels many times in an e-commerce and retail environment. These times of stress might be when I have an overly aggressive and angry client to deal with or during peak times like Black Friday or holiday sales. To keep myself grounded, I ensure that I come to work well-rested. Also, I bring a book to read during my lunch breaks. It's an escape for me, to read a book, versus spending spare time on social media."
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Anonymous Answer
Usually, I feel the most pressure when there is seemingly a significant problem at hand. During those times, I typically take a step back and create a plan or framework on how I will get through the situation, breaking it up into smaller, more achievable tasks. It calms me to know that the big thing will be solved once I get through these steps.
Rachelle's Feedback
Your approach to pressure and deadlines seems organized and under control. Good work!
Anonymous Answer
Come to work with a positive mindset.
Marcie's Feedback
Good answer! Having a positive attitude at work will definitely help you to cope with pressure and stress. Consider providing additional details about how you will ensure you're in a positive frame of mind when you come to work and how you will maintain it while on the job. Will you listen to upbeat music on the way to work? Will you repeat positive mantras in your mind? Will you take a quick walk at lunch to make sure you stay in a good mood? Giving more information about how you will achieve and maintain this state of mind will show the interviewer that you have a plan to implement it.
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