At Wayfair, we encourage you to help us set new standards. What would you change about our company right now if you could?
Alarm bells are ringing! This question is a scary one to be asked because you don't want to be an abrasive know-it-all, showing the interviewer how you would run the company if it were yours. Also, you don't want to appear as a passive candidate with zero opinion or creativity. Your best bet is to speak from your first-hand experience. For instance, maybe you have a suggestion for the customer or even the candidate's journey. Perhaps you see an opportunity for more social media engagement. Whichever advice you bring up, keep it light and end your statement with a compliment.
"I would love to see Wayfair have more stories on Instagram and Snapchat on decor ideas, new products, and fun ways to decorate small spaces. With so many options for social media engagement, I look forward to pitching some of my ideas. The clean color scheme on your Instagram grid is inspiring and fun to scroll through."
"Now that I have gone through the candidate experience, I can genuinely say that it's one of the smoothest I have experienced. With that said, if I could change anything, I would make your candidate portal a bit easier to work through on mobile. Other than that, your team has been super responsive, friendly, and welcoming!"
Wayfair expects their employees to "Innovate & Improve." Showcase how you use data to your advantage. Detail how you would take every opportunity to learn why they do things the way they do behind the scenes at Wayfair. Then describe how you'd take advantage of your outside-of-the-box creative view to innovate and improve anywhere you can. "We are not limited by precedent. We boldly challenge the norm. We continually identify opportunities to innovate, improve, and simplify. We value incremental improvements, but we also look for game-changing breakthroughs."
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
I think it'd be cool to have someone upload blueprints of the house, maybe measurements per room, and allow us to drag-and-drop already purchased furniture from Wayfair to various spots in the house and then give personalized interior designer suggestions on what can go where (or what I may add) to transform the home into a new style in a budget-friendly way.
Rachelle's Feedback
This is a great suggestion, especially with design apps being so hot right now. Your answer is thoughtful and one that the interviewer should certainly appreciate.
Anonymous Answer
I think Wayfair is doing pretty well, but I'll add two services if I can. One is "furniture removal service" because, as a consumer, I want to replace a piece of furniture, and it's such a hassle to discard the old bulky furniture. I actually end up using it way longer than I wanted. I am willing to pay a reasonable price to remove the furniture; the second feature I'd like to add is a collaboration with interior design apps; we can incorporate some of the best sellers into the app so designers can play with the pieces. The last one is to provide financial services to suppliers; since we have insights into their inventory and data on their operations, it's easier for Wayfair to do a risk assessment of the suppliers and provide them with working capital or short-term loans. This way, we help the suppliers grow with Wayfair.
Rachelle's Feedback
All of these suggestions are thoughtful, and you approach giving suggestions with a helpful and humble tone. Great thinking with all of these ideas. This answer will show the interviewer that you have a strong understanding of the industry, market needs, and potential areas for growth.
Anonymous Answer
I spent some time on your Babies and Children's page, which was very nicely curated, I liked your assortment a lot.
I noticed there aren't many licensed products for children, I saw a few bedsheets, but I know there's a big market in Germany for licensed products, so it might be interesting to try them.
Also, now that myToys is going out of the market, it could be an idea to expand this segment.
Jaymie's Feedback
This is a great suggestion that demonstrates your knowledge of the market. You did a good job avoiding negativity and criticism of Wayfair directly and focused more on your ideas.
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