QUESTION 23 OF 40

Have you ever worked with a CRM or client management software?

This question is a simple one to answer if you have a good memory! Before your interview, you should jot down the names of all software and programs that you have used in your current and previous roles. Be prepared to discuss the systems with which you have the most experience. Once you have this list, you can also add these details to your resume.

Some of the most popular CRMs include:

- Zoho
- Oracle
- HubSpot
- Salesforce
- NetSuite
- Microsoft Dynamics

"I have worked with a couple of different CRM programs in my career. Primarily, Salesforce and Oracle. The companies I have worked for have all been enterprise-level organizations, just like Wayfair, requiring higher levels of CRM support and options. Could you share with me which programs you use here?"

"We use a variety of systems in my current role, both in customer and inventory management. I am best versed in Oracle and HubSpot. For team communication, I use Slack and Trello quite often."

Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.

Anonymous Answer

Yes, I'm deeply familiar with Salesforce and ended up building an integration between our web portal and Salesforce so customers could see in-app, which members of our client services team were tasked with servicing their accounts.

Rachelle's Feedback

It's awesome how you added in the integration work you performed rather than just saying you were experienced with Salesforce. Great work!

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Wayfair Mock Interview

Have you ever worked with a CRM or client management software?

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