What steps do you take to solve a problem?
Wayfair leaders are enormous fans of proactive problem-solving! The interviewer would like to know that you understand the importance of taking calculated steps when problem-solving in the workplace.
Most candidates want to sound like go-getters, and their first instinct would be to say that they jump right in. Jumping right in can cause costly mistakes and oversights. Assure the interviewer that you will workshop the issue before diving in!
Here are some steps to take:
1. Identify The Problem. Proper problem-solving involves ensuring that you are very clear on the nature of the problem. Be sure that you fully understand the core of the problem before trying to repair it.
2. Identify The Stakeholders. Ask yourself what the best case resolution will be for all stakeholders, not just for yourself. Ask yourself what is best for the company, your coworkers, and your clients.
3. List Your Options. The third step is to figure out your options when it comes to your course of action. Write them down if you need to.
4. Evaluate Your Options. Take a look at your list of potential actions and see if you can solve the problem using just one or a blend of them.
5. Execute! Finally, execute your well-researched action plan. Be sure to set up a follow-up time to ensure that your solution worked.
"When I need to solve a problem, I first stop to ensure that I understand the issue at hand. Once I do, I will think of potential fixes and the pros and cons of each. Whichever solution or a blend of solutions is best for the customer, I will choose that option."
"Problem-solving in an e-commerce environment is challenging in the sense that the issue is often something that needs to be fixed immediately, like a faulty product or an upset customer. When faced with a problem, I ask questions first to ensure that I fully understand the core of the issue. Once I fully understand the core of the problem, I can more easily troubleshoot from there."
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
First, understand the problem, and see if you can work your way back to identifying a root cause. The second step would be to brainstorm and come up with a list of possible solutions. Then converge on the single-most effective, affordable solution with the least side effects. After implementation, keep an eye on results and iterate if you have to.
Rachelle's Feedback
Your answer is clear and easy to follow. You have expressed yourself very well here.
