If you did not understand a process, what would you do?
Wayfair is a multi-national home goods company with over 10,000 suppliers and 10 million products to sell, ship, market, quality test, and more. Because of this volume, Wayfair will have a multitude of essential processes that you will need to follow.
Discuss with the interviewer the steps that you take when you do not understand a process. The hiring authority is trying to figure out if you are the type to jump and guess or if you are more likely to ask for help or retrain yourself to ensure that you get it right.
"If I did not understand a process, I would first look at my manuals or any training portal provided to me by Wayfair. If I could not find the answer for myself, I would ask a manager or other experienced coworker for some direction. I am not the type to jump in and make a mistake while figuring out a process. I am much more systematic than that."
"If I do not understand a process, I begin with what I do know and work backward from there. I am a solid problem solver and active listener. Chances are, if I have received training in a particular process, I will easily recall the most important information once I have a moment to reflect."
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
I would first try and see if I can figure it out by looking at a manual or instructions I've been given, but I would definitely double-check with a coworker or a manager if I got it right, before getting started. I think it's okay to not understand something new, and it's definitely better than making mistakes because you didn't ask first.
Jaymie's Feedback
Self-helping is an excellent first course of action. It's also a great strategy to leverage your coworkers and manager as resources to ask questions to ensure you're doing it correctly versus fixing errors or issues later.
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