Wayfair Mock Interview
Practice 40 Wayfair interview questions covering e-commerce, customer obsession, and data-driven decision-making.
Question 31 of 40
Give me an example of a time you approached something from outside of the box.
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
Wayfair describes their ideal candidates as "critical thinkers with open minds" who "work together to create our future." Not only are they looking for those who are pragmatic in their approach, but those who can creatively look at their work from every angle, who have high attention to detail, and who are open-minded to alternative approaches to problem-solving. Think of an example of when you worked on your own or contributed to a team effort, and offer a unique perspective that led to tangible results.
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"Our team leader had done some minor preparation for a project with a tight deadline. But then they suddenly came down with COVID and had to isolate. We didn't have the materials we needed to move forward, but we had a general idea of the work that needed to be done. So, I came up with the approach of building out the framework, and as a team, we all worked on systematic templates for the work that needed to be done. We built out a structure that would essentially be a huge timesaver and keep us on our deadline. It ended up being such a success that we adopted this framework for several projects that late came up in the future."
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Jaymie
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We made a jacket that got some negative reviews about not being warm enough for winter. So we had to either drop the selling price significantly or take it out of the stock because it was obvious that it wasn't going to sell anymore.
So I suggested reducing the price only slightly and changing the name to sell it as an in-between seasons jacket, instead of a winter jacket. This adaptation worked pretty well, it didn't turn the product into a fast best-seller, but we were able to sell it out within the current and next season, which wouldn't have been possible by keeping the original name.
Jaymie's Feedback
It sounds like you took customer feedback seriously and investigated the reported problem. Instead of just scrapping the product, you solutioned ways to remarket and continue selling them. This was a good example to use!
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