35 Pottery Barn Interview Questions & Answers
Below is a list of our Pottery Barn interview questions. Click on any interview question to view our answer advice and answer examples. You may view 5 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.
1. How can Pottery Barn motivate you on the job?
How to Answer
The management team at Pottery Barn wants to know how best to motivate every member of their team. Talk to the interviewer about the variety of ways in which you find motivation on the job.
Written by Jordan Henry on March 9th, 2023
1st Answer Example
"I like to be recognized for my accomplishments. Something as small as a few words of praise during a team meeting can motivate me. I also like to know how the work I'm doing is benefitting my team and the company."
Written by Jordan Henry on March 9th, 2023
2nd Answer Example
"I am very much self-driven and self-motivated. As long as I am being treated with respect and feel appreciated, you will get the best work from me."
Written by Jordan Henry on March 9th, 2023
2. What is the most competitive work situation you have experienced? How did you handle it? What was the result?
How to Answer
Retail environments like Pottery Barn may offer opportunities for friendly competition with your coworkers and with other stores in your district and region. Tell the interviewer about your experience in competitive environments, whether you were racing others to achieve the highest sales, working towards a promotion, or eagerly trying to win a new contract. Show the interviewer that you rose to the challenge and that you were excited to push yourself to be the best. It is a definite plus if you have cheered on your competitors and helped them along the way. Finally, be sure to mention any successful outcome.
Written by Jordan Henry on March 9th, 2023
1st Answer Example
"My current sales position is highly commission-based, so my colleagues and I are quite competitive. Even when we're competing, we have a great work environment where we help each other when someone is struggling to meet their quota. We coach each other on sales techniques and share success stories. The result has been a positive work environment with healthy competition."
Written by Jordan Henry on March 9th, 2023
2nd Answer Example
"Last year, I worked at a high-end jewelry store where sales goals were intense and the rewards were high. I am geared for healthy competition, so our monthly sales contests really motivated me. I ended up winning 7 of the 12 contests! I won an iPad, cash incentives, and concert tickets. It was great."
Written by Jordan Henry on March 9th, 2023
3. Why is this job with Pottery Barn right for you at this time in your career?
How to Answer
Pottery Barn offers countless benefits to its employees. In addition to financial compensation, the company offers leadership training and opportunities to advance within the company. They also provide a fun and inspiring work environment.
Discuss with the interviewer why you want to make a change and how this particular role fits well with the changes that you want to make. Be thoughtful and draw upon the research you have done on the company.
Written by Jordan Henry on March 9th, 2023
1st Answer Example
"I have been interested in seeking a new position for quite some time but haven't jumped on anything yet because I want to make sure it's the right fit. I feel that this job is right for me, especially at this point in my career, because it offers an opportunity for me to utilize my recent education in Communications while giving me an opportunity to advance in my management skills."
Written by Jordan Henry on March 9th, 2023
2nd Answer Example
"I've worked for other retail companies for several years, but I haven't been given the opportunity to advance my career in this industry. I'm looking for a company that offers leadership training and supports its employees as their careers evolve. Pottery Barn's supportive and encouraging work environment is exactly what I'm looking for, and I'm excited for the opportunity to work here."
Written by Jordan Henry on March 9th, 2023
4. What type of manager brings out the best in you?
How to Answer
Managers at Pottery Barn work hard to build a healthy team, which starts with supporting individual salespersons. The interviewer wants to see that you are self-aware and understand the type of manager or employer that brings out the best in you. Some individuals prefer a close working relationship with a lot of accountability, while others prefer space and autonomy. If you are unsure of your preference, try to leave your answer as open as possible.
Written by Jordan Henry on March 9th, 2023
1st Answer Example
"I have worked with a wide range of personalities and management styles with great success. If I could express a preference, I feel that I am best with a manager who allows me autonomy while still investing time in me through mentorship and training. Can you describe the management style here?"
Written by Jordan Henry on March 9th, 2023
2nd Answer Example
"In the past, I have worked best with managers who are strong mentors but also offer autonomy when it comes to the tasks they know I am well-versed in."
Written by Jordan Henry on March 9th, 2023
5. How do you handle a situation where your supervisor does not properly communicate information to you?
How to Answer
The environment at Pottery Barn is fast-paced; though supervisors have the best intentions, some information may sometimes fall through the cracks. Describe your communication preferences and tell the interviewer how you have handled interactions with supervisors in the past.
Written by Jordan Henry on March 9th, 2023
1st Answer Example
"Whenever I have had a supervisor who does not properly communicate with me, I try to learn their style of communication and emulate it. Sometimes you have to relate to others in their style to be understood."
Written by Jordan Henry on March 9th, 2023
2nd Answer Example
"I have had great supervisors in my previous positions; however, if faced with a communication challenge like this, I would ask the supervisor how I could improve communication between us. Rather than placing blame, I believe it's always more effective to ask for growth recommendations."
Written by Jordan Henry on March 9th, 2023
6. Personality fit is important to us at Pottery Barn. How would you describe your personality?
How to Answer
When you work at Pottery Barn, you are one part of a larger team, and your interviewer will be trying to determine if your personality would be a good fit in the team. Talk to the interviewer about your personality traits -- such as introverted, friendly, or confident -- as opposed to your character traits -- such as hard-working, honest, or reliable.
Written by Jordan Henry on March 9th, 2023
1st Answer Example
"I would describe my personality as approachable, light-hearted, and positive. I believe that, if asked, my colleagues and supervisor would say the same about me."
Written by Jordan Henry on March 9th, 2023
2nd Answer Example
"I'm a confident communicator, and I'm friendly! I love engaging new people in conversation. My last boss always described me as a go-getter; I enjoy challenges and pushing myself to achieve new goals."
Written by Jordan Henry on March 9th, 2023
7. What type of work environment do you dislike working in?
How to Answer
Pottery Barn describes its environment as "a happy, inspiring career environment that's fun, authentic, and entirely unique to Pottery Barn." Many employees describe the community at Pottery Barn as their family.
Your interview will help you determine if the work environment at Pottery Barn is right for you. Describe a work environment that is not conducive to your productivity and explain why it doesn't work for you.
Written by Jordan Henry on March 9th, 2023
1st Answer Example
"I can be productive in most work environments, so long as the energy is positive and teamwork is encouraged. I cannot work in an environment that feels negative or toxic."
Written by Jordan Henry on March 9th, 2023
2nd Answer Example
"I've spent a lot of time at Pottery Barn stores, and I've always appreciated how the sales associates work together, treat each other with respect, and always seem to be having fun! That's the exact kind of environment I'm looking for at work, and I'd love a chance to add my positive attitude and attention to detail to the team here."
Written by Jordan Henry on March 9th, 2023
8. We need reliable people on our team at Pottery Barn. How many days were you absent from work last year?
How to Answer
Being a Pottery Barn team-member means being reliable and consistent. Make sure the interviewer knows that you respect your coworkers and managers enough to always show up for your assigned shifts. You can be honest about a time you had to miss work; be sure to mention that you followed all of the protocols for calling off of work.
Written by Jordan Henry on March 9th, 2023
1st Answer Example
"I know that my coworkers and managers rely on every team-member to show up for their shifts on time and prepared to work -- if one person doesn't show up, that means everyone else has to work harder! I've never missed work without a good reason, and I always make sure to call in with plenty of advance notice so that my managers and coworkers are prepared to cover the shift. I've never had an unexcused absence from work."
Written by Jordan Henry on March 9th, 2023
2nd Answer Example
"I am very committed to my employer and am only absent in events of sickness or the odd family emergency. I do my best always to be available and present when expected. When I got the flu last year and had to miss three days of work, I made sure to inform my managers as soon as I could and bring a doctor's note with me when I returned to work."
Written by Jordan Henry on March 9th, 2023
9. Describe to me your ideal employer.
How to Answer
A job search isn't just a one-sided hunt. You must also feel as though a job at Pottery Barn is a good fit for you. Tell the interviewer about your ideal employer. Be specific and be sure to keep the conversation positive. Avoid speaking poorly of any previous managers or organizations.
Written by Jordan Henry on March 9th, 2023
1st Answer Example
"I want to work for an employer that cares about their employees and the integrity of their products. My ideal employer takes the time to train and encourage their employees and makes certain that every item sold is of the highest quality."
Written by Jordan Henry on March 9th, 2023
2nd Answer Example
"My ideal employer is reliable, has a good reputation, and treats me like a unique individual versus just a number."
Written by Jordan Henry on March 9th, 2023
10. Tell me about a time when you made a suggestion requesting change in an organization.
How to Answer
The most successful organizations are always growing and adapting to better serve their customers, and Pottery Barn is no exception. In addition to being able to handle change, can you also recognize when change is required and be confident enough to present that to your organization? Talk to the interviewer about a time when you were able to suggest a change in the workplace.
Written by Jordan Henry on March 9th, 2023
1st Answer Example
"Last year when I was managing our weekend shift, I noticed a pretty solid opportunity for us to save on overtime hours. I created a presentation and gave it to my manager who took it to upper management. The changes were implemented, and I was very proud of the suggestion that I made."
Written by Jordan Henry on March 9th, 2023
2nd Answer Example
"When I began my most recent position at a family-run business, the owners operated based on trust and didn't have a loss prevention plan. I suggested that we install a couple of cameras inside the store to deter anyone from stealing. So far, we have seen a 56% decline in the overall loss."
Written by Jordan Henry on March 9th, 2023
11. What are your salary expectations?
How to Answer
Do some research to determine how you can expect to be compensated at Pottery Barn, and use your current earnings to discuss your expectations. Be open and honest. Transparency is the best choice when salary-based questions arise.
Written by Jordan Henry on March 9th, 2023
1st Answer Example
"I currently make $15 per hour and generally work between 25 and 35 hours per week. I'm hoping to stay in the same range or slightly higher."
Written by Jordan Henry on March 9th, 2023
2nd Answer Example
"I currently make minimum wage, and I'm happy to begin a position at Pottery Barn in that same range. I'm hopeful that my hard work and dedication to the team will earn me a promotion or pay increase after some time. Does Pottery Barn offer any merit-based bonuses or pay scale increases?"
Written by Jordan Henry on March 9th, 2023
12. How do you feel about performance incentives?
How to Answer
Performance incentives can be very motivating, and you may have opportunities to take advantage of such incentives at Pottery Barn. Talk to the interviewer about your feelings regarding performance incentives.
Written by Jordan Henry on March 9th, 2023
1st Answer Example
"I think performance incentives are a great idea -- they keep me motivated to do my best work, and I like knowing that I am a part of ensuring that our team stays on top of our KPIs. I'm extremely motivated by being rewarded for my successes."
Written by Jordan Henry on March 9th, 2023
2nd Answer Example
"I've never worked in a position that offers performance incentives, but that's never stopped me from staying motivated. However, small perks are always nice to have!"
Written by Jordan Henry on March 9th, 2023
13. What do you hope to learn from this job at Pottery Barn?
How to Answer
Sales associates at Pottery Barn have the opportunity to learn a wide variety of skills. Share what you are looking to get out of your time at Pottery Barn. Review the job description and information about related careers to get a better idea of what you have to look forward to. Discuss how this position will help you in your career.
Written by Jordan Henry on March 9th, 2023
1st Answer Example
"I am looking to lay the foundation for the rest of my career with this position. I hope to increase my already strong skills in sales as well as learn more about running a store -- someday, I would love to become a store manager or open my own small retail business."
Written by Jordan Henry on March 9th, 2023
2nd Answer Example
"I love helping people and am excited about the chance to learn more about customer service in the retail world. I'm also an artist and love building things, so I'm also hoping that I get a chance to learn more about creating store displays."
Written by Jordan Henry on March 9th, 2023
14. Do you have reliable transportation?
How to Answer
If you are offered a position at Pottery Barn, it's important that your managers can count on you to make it to work consistently and on time. Let the interviewer know about your transportation plans, whether that includes driving, walking, taking public transit, or biking.
Written by Jordan Henry on March 9th, 2023
1st Answer Example
"I have a well-maintained vehicle, and I am comfortable with the amount of travel required to get to the store every day."
Written by Jordan Henry on March 9th, 2023
2nd Answer Example
"I take public transit and find it to be very reliable. I always plan for unexpected delays and take an earlier bus if I know it's a heavy-traffic day or if there's bad weather. I always make sure that I arrive at least 5-10 minutes early for my shift."
Written by Jordan Henry on March 9th, 2023
15. How do you handle situations that could cause you to be late or miss work?
How to Answer
Promptness is an important quality for Pottery Barn employees to have. Make sure that the interviewer knows that you plan for bad weather, traffic, and any other situation that could make you late for your shift. Your interviewer wants to know that you are proactive and that you can handle the stress of unexpected situations that affect arriving to work on time.
Written by Jordan Henry on March 9th, 2023
1st Answer Example
"I hate being late and always do everything I can to avoid it -- if I'm not five minutes early, I feel like I'm already late! Winters here can make travel hard, so I always make sure to give myself plenty of extra time when there's snow or ice on the road."
Written by Jordan Henry on March 9th, 2023
2nd Answer Example
"I hope never to be late! When I started working at a restaurant at sixteen years old, we were taught the adage of 'if you're on time, you're late,' so I've worked to implement that into my life. I always try to arrive 15 minutes early, but unforeseen circumstances sometimes arise. I handle surprises using common sense and keeping courtesy to others in mind."
Written by Jordan Henry on March 9th, 2023
16. Tell me about yourself.
How to Answer
This open-ended question can throw off some interviewees, but you can avoid this by having an answer prepared in advance. You can structure your answer using the "Past, Present, Future" framework to avoid rambling or excess information. Tell the interviewer about your experience to this point, where you are and what you are doing now, and the career goals that you would like to accomplish.
Written by Jordan Henry on March 9th, 2023
1st Answer Example
"During college, I worked as a sales associate in a home goods store. Last year, I was made a team leader, and I now supervise a team of five associates. I enjoy working in retail, but I'd like to work more closely with customers, helping them decide on the layout for their homes and recommending products and services. Pottery Barn has a great reputation for one-on-one design meetings and customized services, and I'd love to be a part of that."
Written by Jordan Henry on March 9th, 2023
2nd Answer Example
"After I graduated with my Associate's degree in interior design, I worked as a freelance interior designer for three years. I enjoyed the flexibility, but I found it to be too unstructured. Two years ago, I started working as a sales associate at a retail furniture store, where I am now. I enjoy the stability, but I'd like to return to a design-focused career. Pottery Barn has such great products, and I would love to join your team and help your customers find the right pieces for their homes."
Written by Jordan Henry on March 9th, 2023
17. What are your strengths?
How to Answer
Pottery Barn is looking for reliable, dedicated, and creative employees. Your interviewer wants to know what you can offer the company as an employee. Consider the role you are applying for and what skills are necessary for that role. Be specific in the strengths you name. Explain how those strengths will allow you to succeed at Pottery Barn.
Written by Jordan Henry on March 9th, 2023
1st Answer Example
"I am a strong communicator. During a conversation, I listen carefully to the other person and make sure I understand what they are saying. Then, I respond to them clearly and concisely. I can explain difficult concepts in simple terms and meet others at their level. My communication skills will allow me to build relationships with clients and coworkers here at Pottery Barn and be an effective sales associate."
Written by Jordan Henry on March 9th, 2023
2nd Answer Example
"My greatest strength is my analytical and creative mind. I can approach a problem objectively and analyze it to find the best solution. My creativity allows me to think outside the box, so my solutions aren't always the most obvious, but they work. At Pottery Barn, I could use these strengths to help clients find the best piece for their homes or to solve customer complaints."
Written by Jordan Henry on March 9th, 2023
18. How do you handle conflict in the workplace?
How to Answer
Unfortunately, conflict is common in many workplace settings. Your interviewer wants to ensure that you be professional when faced with a disagreement and work to find a solution.
This question is best answered with an example. Tell the interviewer about a time you dealt with conflict and describe how you navigated the situation. Some strategies you might use to overcome conflict include active listening, open communication, focusing on the event rather than feelings, and working together to find a solution.
Written by Jordan Henry on March 9th, 2023
1st Answer Example
"At my last company, one of my coworkers insisted that I had stolen a commission from them. I didn't know what they were talking about, but instead of arguing with them, I asked them to tell me what happened from their perspective. They told me they had been working with a client who had picked out a four-piece couch set. They couldn't pay immediately and chose not to put the items on layaway, promising to be back soon. I was unaware of this conversation, and when they returned, I was the available sales associate. The client asked me about the couch set and ended up buying it from me. While my coworker explained what had happened, I remained calm and professional. Then, I suggested we go to our manager together and explain what happened. When we did, my manager suggested that we split the commission. My coworker wasn't thrilled with the solution, but they agreed it was the best option. I suggested that we use business cards to avoid this problem in the future. My company printed business cards for all of the sales associates, and we haven't had a problem like this since!"
Written by Jordan Henry on March 9th, 2023
2nd Answer Example
"I try to handle conflicts with professionalism and a calm demeanor. A few weeks ago, a customer insisted that a manager had promised her a 50% discount on her purchase if she came in the next day. Now, she was here for her discount. The item in question was on sale for 20%, and I was fairly certain that my manager would not have promised such a high discount. The customer got very angry, but I stayed calm and called my manager. My manager couldn't come to the front desk but told me they did not approve such a high discount; it must have been a misunderstanding. After hanging up, I explained the misunderstanding to the customer. Of course, they were still not happy. I decided to use my employee discount. The additional discount wasn't quite the same as the 50% the customer wanted, but she was willing to work with the compromise and was glad to get her item. I was happy to be able to and glad I could make her experience better."
Written by Jordan Henry on March 9th, 2023
19. Tell me 3 qualities you possess that make you a strong fit for this position with Pottery Barn.
How to Answer
Before your interview, take some time to find out more about what Pottery Barn looks for in a customer associate, and find ways to honestly demonstrate how you meet those needs. For example, sales associates at Pottery Barn 'love to sell, can articulate a proven ability to exceed selling goals, and most importantly can close a sale' and 'succeed in a team environment, while able to work independently and manage [their] own time.' Describe how you are uniquely suited for some of the job requirements.
Written by Jordan Henry on March 9th, 2023
Answer Example
"I have a strong eye for detail and often notice things that others don't. I can use that talent to identify my clients' needs and help them find that perfect missing piece for their home. I am also persuasive. I can explain why our products are my clients' best choice and convince them to purchase from us. Finally, I am a team player. I enjoy working as part of a team. I like supporting and encouraging my teammates toward a common goal and celebrating with them when we reach it."
Written by Jordan Henry on March 9th, 2023
20. Pottery Barn puts customer service first. How do you put the customers' needs first?
How to Answer
Pottery Barn's commitment to customer service goes far beyond friendly smiles and polite small talk. The company promises to cater its services and products to meet the customer's needs. This includes one-on-one design sessions, product recommendations, tailored solutions, and installment arrangements.
Tell the interviewer how you will provide the customer service expected from Pottery Barn employees. Consider your specific skills and how you will use them for the good of the customer.
Written by Jordan Henry on March 9th, 2023
1st Answer Example
"Customer service in any industry is crucial, especially in home design. I want my clients to feel completely comfortable during the decision-making process and thoroughly satisfied when making their final purchase. I listen to my clients and ask questions to understand exactly what they want. Then, I work with them to find the right products for them. If I see even a hint of dissatisfaction, I go out of my way to fix the problem and make the experience a positive one."
Written by Jordan Henry on March 9th, 2023
2nd Answer Example
"I ensure that my customers' needs are met by actively listening to them and asking the right questions. If I'm working on a task and a customer interrupts me, I always stop and help them before going back to my task."
Written by Jordan Henry on March 9th, 2023
21. What do you know about Pottery Barn? Why do you want to work for us?
How to Answer
Pottery Barn has many claims to fame, including its use of organic cotton and responsibly-sourced wood and its original and exclusive designs. Pottery Barn values integrity and inclusivity, as seen by its commitment to Fairtrade USA and its award for Corporate Equality by the Human Rights Campaign. The company also supports charities like No Kid Hungry and St. Jude and provides employee volunteer opportunities.
Research the company before your interview and show the interviewer what you learned. Tell the interviewer what you found most attractive about Pottery Barn and explain why you are eager for this opportunity to work for them.
Written by Jordan Henry on March 9th, 2023
1st Answer Example
"I've been a Pottery Barn customer for years and have always appreciated their commitment to crafting unique, varied furniture and decor. When I walk into a Pottery Barn store, I know exactly what to expect: a huge variety, exceptional quality, and first-rate customer service."
Written by Jordan Henry on March 9th, 2023
2nd Answer Example
"Pottery Barn is different from a lot of other retailers. This company cares about more than just making money. Your commitment to responsibly-sourced materials and Fairtrade USA prove that you care about how your products are made and the people who make them. I want to work for a company with that kind of integrity."
Written by Jordan Henry on March 9th, 2023
22. We have a very clear return policy. How would you handle a customer who argued with you about a potential return?
How to Answer
As a Pottery Barn employee, you will encounter customers who want to argue with store policy. Assure the interviewer that you can handle a situation like this with poise while making the customer happy and keeping the needs of the company in mind.
Written by Jordan Henry on March 9th, 2023
1st Answer Example
"Return policies are meant to be followed; however, there may be some exceptions from time to time. I feel that having a satisfied customer is most important, and sometimes refusing a return is not worth the bad word of mouth or risk of negative online reviews. There is a fine balance between being accommodating and being a pushover. If I were unsure of the best decision, I would ask my supervisor for clarification."
Written by Jordan Henry on March 9th, 2023
2nd Answer Example
"I know that return policies are set for a reason, and being a good team member means abiding by all of the rules and policies of the company. I've been in situations where customers were angry with me about a policy I had no control over. When this happens, I have to listen patiently, not take their criticism personally, and work with them to find a solution to their problem that aligns with the company's policies."
Written by Jordan Henry on March 9th, 2023
23. We have a strong employee honesty program in place to prevent loss. What would you do if you discovered that a co-worker was stealing product or money?
How to Answer
Pottery Barn takes loss prevention and employee theft very seriously. Loss prevention initiatives are an important part of ensuring that Pottery Barn stays competitive in their market. The hiring manager wants to hire an honest and virtuous employee. Discuss with the interviewer how you would handle a situation surrounding employee theft.
Written by Jordan Henry on March 9th, 2023
1st Answer Example
"My reaction to employee theft would differ if I were a retail associate or manager. If I were a manager and caught an employee stealing, I would terminate them immediately. If I were an associate, I would report the incident according to company protocol. I would avoid approaching the employee as I would not want to make it a personal issue."
Written by Jordan Henry on March 9th, 2023
2nd Answer Example
"I once had a coworker who asked me to help him steal, and it was so uncomfortable! I would never steal for any reason, so it was easy to say no to him. Even though it was hard to go to my manager and know that my coworker would probably be fired, I knew I had to do the right thing. What is the process for those kinds of situations at Pottery Barn?"
Written by Jordan Henry on March 9th, 2023
24. In this role, you will be required to handle customer transactions. On a scale of 1-10 how strong are your mathematical skills?
How to Answer
Strong math skills will be an asset in many positions at Pottery Barn. Assure the interviewer that you are comfortable with the skills associated with math-related tasks, and share your experience using those skills in previous work environments.
Written by Jordan Henry on March 9th, 2023
1st Answer Example
"I did very well in math during high school and am comfortable with the math required to accept cash, balance a cash float, and perform inventory-related tasks."
Written by Jordan Henry on March 9th, 2023
2nd Answer Example
"My math skills are strong, and I am confident that I can meet your expectations when it comes to accepting payment from customers."
Written by Jordan Henry on March 9th, 2023
25. This position requires you to wear a uniform to work. Have you worn a uniform in the workplace before? How do you feel about this?
How to Answer
At Pottery Barn, customers need to know who they can turn to if they have a question about a product or need help finding an item -- and uniforms help accomplish that goal. Talk to the interviewer about any times you have been required to wear a uniform. What are your thoughts on this? Keep your answer positive and avoid speaking poorly of the practice surrounding uniforms.
Written by Jordan Henry on March 9th, 2023
1st Answer Example
"I have worn a uniform for work at restaurant XYZ and when I was a retail manager for company ABC. I have seen the uniforms worn by the retail employees at Pottery Barn and see that it adds a strong level of professionalism."
Written by Jordan Henry on March 9th, 2023
2nd Answer Example
"I think that uniforms are a great way to provide a feeling of unity in the workplace, and it makes getting ready for work that much easier! May I see what your uniforms look like?"
Written by Jordan Henry on March 9th, 2023
26. We take pride in our merchandising and displays. Do you consider yourself to be a creative person, capable of making an attractive retail display?
How to Answer
As a home design company, Pottery Barn's physical stores must look attractive. Their employees need to be able to arrange appealing layouts and displays that encourage customers to pay attention to their products.
Discuss your creativity and experience with display design. If you have any specific display ideas, feel free to share them with the interviewer.
Written by Jordan Henry on March 9th, 2023
1st Answer Example
"I have a strong creative flair and enjoy creating attractive displays. I think I have enough experience in retail to understand what attracts a customer and what prompts them to purchase, and I'm eager to learn more! The displays I have seen in your stores are fascinating, and I would love to be a part of those creative projects."
Written by Jordan Henry on March 9th, 2023
2nd Answer Example
"I believe that with some training, I could very easily create some displays that are on-brand and exciting to the Pottery Barn customer. I loved the window display from this past Autumn -- I would love a chance to exercise my creativity on a project like that!"
Written by Jordan Henry on March 9th, 2023
27. At Pottery Barn, we firmly believe in grooming our employees into management roles as they show potential. Are you interested in a leadership role with us?
How to Answer
Many seasonal or entry-level employees at Pottery Barn go on to explore other career options such as store management, district-level leadership, and even corporate opportunities. Talk to the interviewer about your interest in eventually gaining a leadership role.
Written by Jordan Henry on March 9th, 2023
1st Answer Example
"I would be very excited about obtaining a role in leadership within Pottery Barn in the future. I'm confident that my hard work, attention to detail, and excellent communication skills will make me well-suited for a leadership position in the future as you feel I'm ready to take on more responsibility."
Written by Jordan Henry on March 9th, 2023
2nd Answer Example
"I have been in an unofficial leadership role for the past three years of my career, so I think that a management role with Pottery Barn would be a great next step in my career."
Written by Jordan Henry on March 9th, 2023
28. This position requires a flexible schedule as we are open evenings, weekends, and most holidays. Are you able to commit to these hours?
How to Answer
Most retail positions at Pottery Barn, like sales associates, require a wide range of hours that may include evenings, weekends, holidays, overtime, and split shifts. Assure the interviewer that you can commit to a wide range of hours. Tell the interviewer if anything in your schedule hinders your availability.
Written by Jordan Henry on March 9th, 2023
1st Answer Example
"I am happy to offer a flexible schedule and to work overtime as needed. I do take an evening college course on Tuesdays and Thursdays, so I would not be available those days after 5 PM."
Written by Jordan Henry on March 9th, 2023
2nd Answer Example
"I understand that this role will include working evenings, weekends, and holidays. I am available to work anytime and am happy to work overtime as well."
Written by Jordan Henry on March 9th, 2023
29. You will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker?
How to Answer
In a service-focused job like a sales position at Pottery Barn, you will likely encounter customers who make your job less than pleasant. Retail and customer service based roles will often require diplomacy when it comes to working with the public. Discuss with the interviewer how you would handle an aggressive customer.
Written by Jordan Henry on March 9th, 2023
1st Answer Example
"If I had a customer who was being aggressive and disrespectful, I would calmly but firmly ask them to calm down. If security needed to be called, I would do so. Everyone needs to remain respectful, and I would not hesitate to ask a customer to offer that respect in return."
Written by Jordan Henry on March 9th, 2023
2nd Answer Example
"I know that customers are just people like the rest of us -- sometimes we all have bad days! If a customer was upset, I would be sure they felt heard and understood, and then I would let them know that I would do everything I could to address their concerns. Sometimes people just need to know that their problems are important to someone else. I would be sure to maintain my cheerful disposition and positive attitude about the problem."
Written by Jordan Henry on March 9th, 2023
30. In a retail environment, staff turnover is often high. How would you handle it if your co-worker did not show up for their shift?
How to Answer
Employees at Pottery Barn must be adaptable and flexible.Assure the interviewer that you are a team player and would be happy to step in if your manager needed a shift covered at the last minute.
Written by Jordan Henry on March 9th, 2023
1st Answer Example
"I am more than willing to cover a shift for a co-worker if I am able. I don't mind accepting overtime hours, and I consider myself to be a team player."
Written by Jordan Henry on March 9th, 2023
2nd Answer Example
"I'm in a position right now where I have plenty of free time, and my schedule is very flexible. As long as I'm available, I'm always happy to cover a coworker's shift if they're unable to make it. In the past, I've also volunteered to stay past my shift to help cover shifts that coworkers didn't show up for, and I'd almost always be available to do that at Pottery Barn as well."
Written by Jordan Henry on March 9th, 2023
31. You will be responsible for a large amount of cash and valuable merchandise at Pottery Barn. What would your most recent employer say about your character and honesty?
How to Answer
Honesty is incredibly important when you are working in a retail environment like Pottery Barn where employees handle a multitude of cash transactions. Assure the interviewer that you can be trusted by speaking about your character. Draw on the opinion of others to solidify your answer.
Written by Jordan Henry on March 9th, 2023
1st Answer Example
"I would never steal from any store, especially my place of work! I know how important it is that my coworkers and managers can trust me with the store, merchandise, and cash. During my exit interview at my last job, my boss, Merline, told me that she found me to be extremely trustworthy and would hire me again if I ever wanted to return to the company."
Written by Jordan Henry on March 9th, 2023
2nd Answer Example
"My most recent team leader, Jamal, told me multiple times that he considered me to be a person of integrity and honesty, which is feedback I really appreciate. I always want to be a person who my coworkers and employers can trust."
Written by Jordan Henry on March 9th, 2023
32. Have you researched our company values? What makes you the best candidate for Pottery Barn?
How to Answer
Pottery Barn's vision is "to be America's most meaningful, beautiful design source by bringing together good products, people, and values." Explore the Pottery Barn website and familiarize yourself with their core values. These values include integrity, sustainability, and inclusivity.
Pottery Barn wants to hire employees that embrace their values. Tell your interviewer which values you relate to and explain how you would support these values as an employee.
Written by Jordan Henry on March 9th, 2023
1st Answer Example
"I've been a long-time shopper at Pottery Barn, and I love their attention to detail and the unique, creative pieces they carry in every department. I love that they are environmentally responsible and take care of their workers in every part of the supply chain. I would love to work for a company that treats its employees with such respect and care."
Written by Jordan Henry on March 9th, 2023
2nd Answer Example
"I've always loved shopping at Pottery Barn -- I can always find something in their stores that matches my eclectic style. When I started researching their commitment to reducing their environmental impact on the world, I fell even more in love! I studied environmental science in college, so it's something I'm very passionate about, and I would love to work at a company whose values align with mine."
Written by Jordan Henry on March 9th, 2023
33. Take me through your experience in retail. What was the most challenging position you have held? Which was your favorite, and why?
How to Answer
Pottery Barn is dedicated to creating great customer experiences. If you have experience in the retail industry, walk the interviewer through your previous jobs, highlighting your favorite and most challenging positions. If you don't have any retail experience, that's okay! Try to tie the skills you gained in other jobs to the skills required in this position, and let the interviewer know that you're excited to make the transition to retail.
Written by Jordan Henry on March 9th, 2023
1st Answer Example
"I have worked in retail for the past eight years. My most challenging position was with Company ABC. I found it so challenging because it was a different industry than I was accustomed. I learned a great deal during that time. This position was also my favorite because it was such a great challenge. I like to be pushed beyond my boundaries. It keeps me motivated to be better."
Written by Jordan Henry on March 9th, 2023
2nd Answer Example
"While I haven't yet worked in a retail environment, I'm excited to get started! I love learning new things, especially when it comes to working with and serving other people. In college, I worked in a writing lab where I corrected younger students' essays and helped them prepare for English exams. It was a challenging job, but I learned so much about listening, practicing patience, and helping frustrated students feel at ease. I think that experience set me up for success in the retail world!"
Written by Jordan Henry on March 9th, 2023
34. At Pottery Barn, we like to hire strong achievers. Give me an example of a time you went above and beyond.
How to Answer
At Pottery Barn, going above and beyond for your coworkers and customers is essential. Display to the interviewer that you can do more than the bare minimum. Show that you can react appropriately when you see that your employer has a need that goes beyond your usual day-to-day expectations.
Written by Jordan Henry on March 9th, 2023
1st Answer Example
"Last week, I noticed that my manager had not completed the schedule for the following week. Some of the staff were complaining that they didn't have their work schedule yet. Rather than going to my manager with the complaint, I offered to take on some of her workload so that she would have the time to complete the schedule. We worked together for a couple of overtime hours that day and were able to catch her up on everything. It felt good to help but also benefited me by way of organization."
Written by Jordan Henry on March 9th, 2023
2nd Answer Example
"Just yesterday, I had a customer make a purchase, and I noticed she was struggling with her belongings. She had a stroller, a couple of kids, and a lot of bags to carry. I offered to help her to her car, and she gratefully accepted. It felt excellent to go above the call of duty that day."
Written by Jordan Henry on March 9th, 2023
35. How do you like to be recognized for your accomplishments?
How to Answer
The management team at Pottery Barn works hard to nurture a positive work environment and strong team, so they'll be sure to offer you feedback on your work as well as recognition of your accomplishments. Share with the interviewer how you would want credit for your hard work. This might include financial perks, public recognition, kind words, increased responsibilities, or promotions.
Written by Jordan Henry on March 9th, 2023
1st Answer Example
"I am very much an over-achiever and find that the best way for me to be recognized for a job well done is through words of kindness and recognition. I am easily encouraged, and the best reward for me is to know that my hard work is noticed."
Written by Jordan Henry on March 9th, 2023
2nd Answer Example
"As a sales professional, I am driven by a challenge with a financial perk. Sales contests, for example, are a great way to motivate me."
Written by Jordan Henry on March 9th, 2023