"When I've had patients yell at me, I just listen. Most times I've found that they are just upset with the situation and not at me. Once I'm able to hear their concern, I can usually help them with the problem and make them happy. If I were ever in a situation that was getting out of hand here at Walgreens, I would make sure security was called back right away to remove the patient."

Tell the interviewer how you would handle an upset patient. You want to make sure your interviewer understands that you would join the Walgreens Pharmacy with the ability to read these situations and act appropriately. If a customer was simply upset at a waiting time, talk through how you would deescalate the situation quickly by talking to the customer. If a customer was becoming emotionally angry with no end in sight, talk about how you would ensure that security was called immediately.