How would you handle a conflict with a supporting staff member of our Walgreens pharmacy?
The interviewer is looking to see if you discuss a heated conflict with a co-worker. This question is being asked to see your overall frustration and level of temperament because you as the pharmacist need to be the glue that holds the ship together when things get tough on the job in the Walgreens Pharmacy.
"I had a situation with a Pharmacy Tech who had handed out wrong prescriptions to customers because he was in a rush to finish for the night. After professional discussion the following day when customers had left some pretty mad voicemails and I called to ensure they could return what we had given and get correct prescriptions, he may not have admitted guilt but he walked away and didn't raise his voice after I brought the error to his attention. Later that day, he came to apologize for working hastily the prior evening and wanted to do whatever he could to make things right for the customers impacted by his errors."
Ideally, you want to discuss your ability to come to a resolution when don't see eye to eye with support staff and talk about how you lead the charge in finding a resolution. Instead of concentrating on the word conflict, think more about a miscommunication or disagreement and talk through how you walk through them. If you have an example of a time you managed a conflict with a pharmacy staff member successfully, be sure to talk about that situation.
