How would you define great customer service here at the Walgreens pharmacy?
Throughout your time interviewing for a pharmacist role with Walgreens, your interviewer will ask several questions about the customer aspect of the job. This question gives you the opportunity to define what great customer service looks like as a pharmacist within the organization.
With over 9,000 community locations nationwide, Walgreens prioritizes the service they provide to patients by getting them the medication and care that they need in a friendly, fast, and dependable manner. In your best words possible, you'll want to reiterate to your interviewer that excellent customer service as a pharmacist at Walgreens entails all three of those qualities and that you'll bring them to this job if hired.
"To provide the best service possible to the customers and patients that I provide care for, I always put myself in their shoes. Patients deserve their prescriptions in a timely and accurate manner, so I always work to provide fast and accurate orders. The last thing they deserve is service with a smile and a helping hand, so I prioritize educating my patients on their prescriptions and seeing if they have any questions. Little things like this help ensure repeat customers at Walgreens."
