Unfortunately, our pharmacists have to handle upset customers at times. How well would you handle customer complaints here at Walgreens?

"I have some training in customer resolution management and professionally handling customer complaints. I would rate my skills in this area a 9/10. I am confident in my ability to take the time to listen to any complaint a Walgreens customer has and to create a resolution for a customer who is not happy with their product or service."

Start by telling the interviewer that you do not mind addressing customer complaints and that you recognize that most customers have good intentions when coming forth with a complaint. Focus on describing how you remain calm and professional when handling a customer's complaint. Explain how you listen to the customer, communicate how you want to help them, and involve management when the issue is above your training or experience. It's also important to reiterate that you take all necessary steps to correct any mistakes that may have been made by your team to rectify the situation for the customer.