United Airlines Mock Interview
Practice 35 United Airlines interview questions covering customer service, safety protocols, and operational excellence.
Question 25 of 35
Tell me about a time you successfully collaborated with someone with a different perspective than your own.
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Community Answers
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
Your interviewer is curious about how much of a team player you are and how adaptive you are at navigating and collaborating with varying personality types. United Airlines looks at your ability to resolve difficult, emotionally charged, or confrontational issues while maintaining composure and focusing on customer needs as essential to the job. They also view how well you work with others as directly related to the impact you make. "Making an impact. Collectively, our talented employees bring a global perspective that directly contributes to the success of our airline and our impact on the communities we serve." So show your interviewer how well you work with varying personalities, recognizing everyone is different and how what makes them different makes their perspective unique and worth considering.
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"I once worked at a locally owned shop where the owner had a big personality. When the owner would walk into the store, employees would announce over their headset system that the owner was in the building so that everyone felt prepared for his entrance into their department. The owner wasn't a bad person, just prominent in his presence. His people skills were a little rough. He meant well, and I recognized what he wanted. I got along with him well and helped others understand him, often smoothing out any ruffled feathers along the way. Often, understanding, empathy, and a lack of judgment are all it takes."
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"I once worked for an executive who was very difficult in meetings and interacting with groups of others. I took it upon myself to help this person interact better with others. When she would bark orders, I would reiterate what she was trying to say to the group more professionally. It took some time, but she learned to behave in a way that made people want to work with her."
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Anonymous Answer
I had to work with a manager who often had outbursts. However, as I was aware that the individual suffered from Tourette's syndrome, I clearly understood that this behavior was related to the medical condition. Therefore, I did not take it personally or ever confront the person. Instead, I stayed pleasant and courteous.
Rachelle's Feedback
To avoid any misinterpretation, steer away from situations with co-workers who have a disability. Try offering an example of a boss, professor, or co-worker who simply had an unpleasant personality without a disability attached.
"I once worked with a manager who had emotional outbursts and a terrible temper. It was common knowledge that this individual was quick to anger, so I spent a lot of time observing; learning the best times to communicate with this person, and what approach to take depending on their mood. I do not enjoy stepping around people who cannot act professionally; however, I can cope with it logically."
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