United Airlines Mock Interview
Practice 35 United Airlines interview questions covering customer service, safety protocols, and operational excellence.
Question 1 of 35
Tell me what customer service means to you.
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
When an interviewer asks this question, they are trying to determine whether your view of customer service aligns with theirs. United defines its company values as its core4 service standards, which they state is at the heart of everything United does. "Safe, caring, dependable, and efficient. Every day, you connect with customers and each other." So, tie in your knowledge of the company, aligning yourself with their service standards.
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"I understand through my research and exposure to your company that customers always come first. I wholeheartedly agree that the customer must be taken care of, even beyond their expectations. I will ensure that your customer service standards are continually met by following your service protocols exactly. I am always willing to lend a hand and am a happy person, which creates a positive environment for customers."
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"I approach customer service by ensuring every passenger has a positive, memorable experience. That means making them feel safe, those who are afraid to fly and those who are not. Making them feel heard and cared for, and welcome aboard. That means being dependable, available, and efficient in what we do. You have to be ready to positively and sincerely connect with every one of them. In other words, you have to love what you do."
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Anonymous Answer
I will do whatever it takes to follow United Airlines' mission statement and protocols so that the company's customer service standards are met or exceeded. I will bring my positive attitude and will deliver trust and comfort to each of United's customers at all times.
Rachelle's Feedback
Very good answer! If you want to ramp it up, think about bringing in the United mission statement.
Anonymous Answer
I will make sure to adhere to United's customer service standards and make the customers happiness my priority, to not only meet but exceed the customer's expectations, by going the extra mile.
Rachelle's Feedback
Making the customer experience a priority is a great way to meet service standards. To get more specific: In what ways will you be able to go the extra mile?
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