United Airlines Mock Interview

Practice 35 United Airlines interview questions covering customer service, safety protocols, and operational excellence.

Question 24 of 35

How do setbacks emotionally affect you and your work?

Why the Interviewer Asks This Question
General 1
General 2
What You Need to Know
Community Answers

Kevin Downey

Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.

The heart of this question is to evaluate your emotional intelligence. Your interviewer needs to assess whether you allow your setbacks to dictate your behavior in a professional setting, whether stressed, depressed, or angry. Their ideal candidates will take ownership of their setbacks and the emotions associated with them rather than allowing their emotions to dictate their reactions and responses. They are looking for candidates who learn from their setbacks, take ownership of them, make efforts to not repeat them, and move on while maintaining a professional and positive attitude.

Rachelle Enns

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

"Experiencing a setback is always disappointing and can be a bit disheartening, but I understand that it happens from time to time. If I experience a major setback, I will take a few moments to debrief with my manager and discuss what I could have done differently. Then, I move on!"

Kevin Downey

"Setbacks happen, and they do not affect me emotionally in the least. Failure is integral to success. I am a very pragmatic thinker and stay focused on my project despite the challenges that come my way. I am also a creative thinker, so setbacks are often used as a new jumping-off point to something even better."

Kevin Downey

United Airlines states on its website that they are looking for candidates who "Take responsibility and is accountable for commitments and assignments. Displays exceptional interpersonal skills, exercises good judgment, and is able to resolve conflicts with grace."

Interview Coach

Jaymie

A real coach, not AI. I read every answer myself and write back with personalized feedback.

Typically responds within 24 hours.

0 - Character Count

Anonymous Answer

While a setback is disappointing, I understand it happens for a reason. Setbacks do not affect me emotionally. I am a critical thinker and an excellent troubleshooter. Therefore I stay focused and assess the situation, and if needed, I try to find alternatives to reach my goal.

Rachelle's Feedback

It's great that you offer a solution while still admitting setbacks are disappointing. Very proactive response!

Anonymous Answer

Setbacks are always disappointing, but I pick myself up quickly, and I am eager to rise to the challenge and get a positive result next time.

Rachelle's Feedback

Good start! Do you have an example of a time when you took this approach to recover from a setback?

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35United Airlines Interview Questions & Answers

Customer Service

1.Tell me what customer service means to you.

Experience

2.Tell me about any airline-related training you've received.

Experience

3.Do you have any formal First Aid or CPR training?

Experience

4.Tell me about your in-flight emergency training?

Adaptability

5.Are you comfortable working a wide range of shifts and overtime?

Direct

6.Are you comfortable allowing us to perform a criminal background check?

Customer Service

7.Aside from the airline industry, do you have other customer service experience?

Diligence

8.Tell me about your attendance record.

Compatibility

9.What makes you stand out from the others in the talent community?

Adaptability

10.Is there anything restricting you from adhering to our uniform standards?

Critical Thinking

11.What would you do if you felt there was a safety threat?

Behavioral

12.What do you feel makes you uniquely qualified for this position?

Career Goals

13.What do you hope to gain most from your time with United Airlines?

Problem Solving

14.Tell me about the last time things didn't go according to plan at work.

Problem Solving

15.When have you had to shift your priorities in response to sudden change?

Career Goals

16.How does this position fit into your career goals?

Career Goals

17.If you could start your career over again, what direction would you take?

18.How do you get along when working with others in close proximity for long stretches at a time?

Communication

19.Tell me about your communication skills.

Career Goals

20.Why United?

Job Satisfaction

21.What excites and motivates you about your work?

Communication

22.Tell me about a time you identified a communication breakdown.

Salary

23.What are your salary expectations?

24.How do setbacks emotionally affect you and your work?

Communication

25.Tell me about a time you successfully collaborated with someone with a different perspective than your own.

Career Goals

26.Where do you see yourself five years from now?

Teamwork

27.How would you define Teamwork?

Organizational

28.How do you prioritize when you have multiple tasks at hand?

Teamwork

29.How do you earn the trust of your coworkers?

Adaptability

30.How do you feel about working on your feet for extended periods of time?

Behavioral

31.How do you manage your work life balance?

Diversity

32.What experience do you have working in a diverse, equal, and inclusive environment?

Leadership

33.What is your approach to leadership?

Adaptability

34.Which of our hubs would be your top three choices to be based out of?

Discovery

United Airlines Mock Interview

How do setbacks emotionally affect you and your work?

35United Airlines Interview Questions & Answers

1.Tell me what customer service means to you.

2.Tell me about any airline-related training you've received.

3.Do you have any formal First Aid or CPR training?

4.Tell me about your in-flight emergency training?

5.Are you comfortable working a wide range of shifts and overtime?

6.Are you comfortable allowing us to perform a criminal background check?

7.Aside from the airline industry, do you have other customer service experience?

8.Tell me about your attendance record.

9.What makes you stand out from the others in the talent community?

10.Is there anything restricting you from adhering to our uniform standards?

11.What would you do if you felt there was a safety threat?

12.What do you feel makes you uniquely qualified for this position?

13.What do you hope to gain most from your time with United Airlines?

14.Tell me about the last time things didn't go according to plan at work.

15.When have you had to shift your priorities in response to sudden change?

16.How does this position fit into your career goals?

17.If you could start your career over again, what direction would you take?

18.How do you get along when working with others in close proximity for long stretches at a time?

19.Tell me about your communication skills.

20.Why United?

21.What excites and motivates you about your work?

22.Tell me about a time you identified a communication breakdown.

23.What are your salary expectations?

24.How do setbacks emotionally affect you and your work?

25.Tell me about a time you successfully collaborated with someone with a different perspective than your own.

26.Where do you see yourself five years from now?

27.How would you define Teamwork?

28.How do you prioritize when you have multiple tasks at hand?

29.How do you earn the trust of your coworkers?

30.How do you feel about working on your feet for extended periods of time?

31.How do you manage your work life balance?

32.What experience do you have working in a diverse, equal, and inclusive environment?

33.What is your approach to leadership?

34.Which of our hubs would be your top three choices to be based out of?

35.If you could fly anywhere in the world, what destination would you choose?