United Airlines Mock Interview
Practice 35 United Airlines interview questions covering customer service, safety protocols, and operational excellence.
Question 7 of 35
Aside from the airline industry, do you have other customer service experience?
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Community Answers
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
Many of United Airlines' positions require customer service experience. Whether your prior customer service experience is airline-related or not, "you'll be at the forefront of our customers' travel experiences." Therefore, they are looking for "experience in service industry (such as customer, retail, hospitality, food, aviation, safety, social service, healthcare/medical position or military)." So be prepared to share your prior work experience with your interviewer, going deeper than what is detailed on your resume and offering anything relevant to the position.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I started working at a young age as a server in a restaurant. From there, I moved into a restaurant management role and attended post-secondary education with a focus on Restaurant and Hotel management. Most of what I've done has been customer service focused."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I am new to my career, so this will be my first customer service-based role. I have volunteer experience with the local Food Bank, which gave me valuable exposure to working with the public and collaborating with a team."
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Anonymous Answer
With 25 years of experience in the healthcare industry, I believe my customer service skills are second to none.
Rachelle's Feedback
If you have any specialized training in customer service, be sure to mention this. If not, try to flesh out your answer a bit more.
"With 25 years of experience in the healthcare industry, I have provided patient and customer care to thousands of people, many in physical pain or experiencing moments of distress. This exposure has helped me to develop customer service skills that are second to none."
Anonymous Answer
Yes, l have worked in the retail industry for the past ten years and have dealt with many different customers and situations.
Rachelle's Feedback
This is a good start! In your interview, be sure to give more detail, bringing these ten years to life for the interviewer. Roles, challenges, and key achievements are all important to include.
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