United Airlines Mock Interview
Practice 35 United Airlines interview questions covering customer service, safety protocols, and operational excellence.
Question 11 of 35
What would you do if you felt there was a safety threat?
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
You can find some of United Airlines' safety protocols and what they expect of their in-flight crew in an emergency. Spend time familiarizing yourself with what you can find about their protocol online while revisiting your past positions or applicable experience when answering this question. For example, in one of their job postings, United Airlines states they expect their employees to be able to do the following in the event of an emergency: "Reads, interprets, demonstrates and provides safety briefings to passengers. Communicates and ensures compliance with company and government safety and security rules and procedures. Required to manage crew and passengers in any potential onboard event, including medical emergencies, assessment of security threats, and a variety of difficult situations. Oversees cabin to ensure cockpit access is prevented by unauthorized personnel. Provides leadership, direction, and assistance to passengers and other crew members in stressful, emergency or evacuation situations."
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"I am well trained to react in urgent, distressed, and mayday situations. In any emergency, my first course of action is to ensure the passengers are prepared. My reaction to a safety threat would rely on my on-the-job training. I would want to follow company protocol and safety regulations. If faced with a safety threat, I would do everything to ensure passengers remained calm."
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"I would communicate in a commanding voice, being clear and concise during any appropriate safety briefing to our passengers. I'd remind them of our safety and security rules and procedures. Depending on the event, I'd coordinate with our crew and any essential passengers and provide leadership, direction, and assistance to everyone throughout stressful situations, whatever it was."
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Anonymous Answer
In the case of an emergency, I would remain calm and professional. I will follow all company protocols and safety regulations and deliver as much comfort as possible to the passengers. My coworkers and supervisor will readily attest that they always called on me during emergencies.
Rachelle's Feedback
This response is great. If you would like, you can incorporate a specific example about a time you handled an emergency or safety threat in a hospital setting.
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