Sodexo Mock Interview
Practice 30 Sodexo interview questions covering service excellence, client relations, and operational problem-solving.
Question 3 of 30
Working with people experiencing illness, in a hurry, or working on important government projects can be difficult. How would you address customer complaints at Sodexo?
Example Answer
How to Answer
Community Answers
"I don't take it personally when a customer is rude or has a customer service complaint. When faced with this situation, I remain calm and stop any other tasks I'm working on so I can focus my attention on the customer. I make eye contact and use nonverbal cues to let the customer know that I'm really listening to them. I offer to correct any mistakes that were made and loop my manager into the conversation if a more specialized response is required. Most importantly, I make sure to treat the customer with kindness. I feel confident I will be able to address customer complaints or difficult customers here at Sodexo if hired."
Sodexo provides services across a wide range of industries and your interviewer wants to know how you plan to maintain Sodexo's reputation for excellent customer service. Describe your ability to listen effectively, show empathy, and resolve the issue while maintaining a calm demeanor. Using words like "positive," "kindness," or "care" will show your Sodexo interviewer that you understand their culture and can handle any customer-related issues effectively.
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Anonymous Answer
With compassion and concern. Let them believe that you genuinely are concerned and care about taking care of them and resolving the problem.
Marcie's Feedback
Nice! Being compassionate and caring towards customers is definitely important. You might also mention that you'll strive to stay calm, actively listen, ask questions to make sure you understand, acknowledge their problem, apologize and thank them, and provide them with a quick resolution.
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