Working with people experiencing illness, in a hurry, or working on important government projects can be difficult. How would you address customer complaints at Sodexo?

"I don't take it personally when a customer is rude or has a customer service complaint. When faced with this situation, I remain calm and stop any other tasks I'm working on so I can focus my attention on the customer. I make eye contact and use nonverbal cues to let the customer know that I'm really listening to them. I offer to correct any mistakes that were made and loop my manager into the conversation if a more specialized response is required. Most importantly, I make sure to treat the customer with kindness. I feel confident I will be able to address customer complaints or difficult customers here at Sodexo if hired."