We believe in creating a better every day for everyone at Sodexo. How do you ensure that your customers feel that you are putting them first?
"My customer service strategy is adaptable based on the needs of each customer. I use my intuition and experience to get a feel for what kind of service they expect and want. Sometimes, customers enjoy having friendly banter and chatting with me while I serve them, which is enjoyable for me, as well. Other customers prefer more space and to be served without much interruption. I think it's important to follow your instincts with each customer and treat them with the same kindness and respect I would want as a customer. That's how I ensure that they feel that their needs are coming first."
Your ability to convince your interviewer you know how to treat customers with respect, kindness, and thoughtfulness is key to answering this question effectively. Walk your interviewer through your feelings on the topic and then provide an example or two of actions you take to show your customers that they are your top priority.
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
I always listen to the customers' concerns. I value their worries as if they were my own. I take each one with a different approach and treat each one as if it was my own.
Marcie's Feedback
Nice! Listening to and caring about your customers, as well as tailoring your approach to them depending on their concerns, are all good ways to ensure you are being customer-focused. Consider including an example of a time when you went above and beyond to help a customer. This will make your answer more memorable to the interviewer.
