Practice 25 Sedgwick interview questions covering claims handling, client service, and risk management scenarios.
Question 22 of 25
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
This question is aimed at assessing your experience level and your emotional intelligence, based on how sincere and self-aware your answer seems. Most candidates will have no issue sharing their purported strengths. Yet only those who take ownership of their weaknesses, and are actively developing their skills and growing as a professional, will be categorized by the assessment model as a top performer.
HireVue's interview builder breaks a candidate's experience level into five categories: novice, developing, intermediate, advanced, and expert. They describe a person with an intermediate, advanced, or expert skill level as someone who is likely to hold themself accountable for their setbacks while identifying and admitting to their weaknesses, limitations needed adjustments, and mistakes. Someone more experienced considers areas where there is room for improvement as a growth opportunity rather than a weakness or debilitation. And someone who takes ownership of a growth opportunity isn't afraid to share it, which in itself is a show of strength.

Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
Spend some time writing down terms you feel describe who you are as a professional, including your strengths and weaknesses. Choose professional adjectives that you feel are naturally suited to your vocabulary, such as committed, dependable, hardworking, caring, empathetic, transparent, ethical, and passionate. Then spend time on Sedgwick's site and identify the keywords and key phrases they used to describe their people and culture.
Sedgwick's core values always begin with Caring Counts. When preparing to share your strengths, consider the language of the first of their core values, Accountability, where they say: "Accountability is knowing your role in our collective success, and doing what it takes to deliver. You step in and step up, follow through, you commit to getting the job done right. Every single time. You're dependable and hardworking. Transparent and ethical. We work intentionally toward achieving our individual and company goals." Also, when preparing to share your weaknesses, consider these words which are also from their core value of accountability: "Accountability is taking ownership of your actions. Every single time. You hold yourself accountable, doing the right thing."

Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
One of the things the assessment vendor will evaluate is how you present yourself as a professional, including how well-groomed you are, and how tidy and appropriate your attire is for the position you are competing for. So, you'll want to present yourself as you would in an in-person interview. "We recommend that you wear exactly what you would for a traditional face-to-face interview. This can mean something different for every company and position, so we recommend picking your outfit based on the role you are interviewing for. Think about it this way: if you're applying to a non-customer-facing role, it will probably have a more casual dress code, and a nice, clean top, free of excess writing, will probably do for your interview! Alternatively, if you're applying for a role where you'd typically wear a suit and tie every day, we recommend you do the same for your interview. It may feel a little different to put on your Sunday best for your kitchen table, but hey, at least you won't have to get it pressed again after this, right?"

Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"I would say that some of my greatest strengths are my sense of empathy and my positive and optimistic attitude. But as far as my weaknesses are concerned, my sense of empathy can be a weakness as well. When I help a client who has suffered serious hardship, I sometimes have a hard time not internalizing what they are going through. So, sometimes I get a bit of a heavy heart and take that home with me. But I am an optimist, and I work hard on being that supportive force for those who are around me, as well as my clients, and hope for the best, having faith that everything will turn out okay in the end."
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Prepare for behavioral and technical questions specific to Sedgwick's claims environment.
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Written by Kevin Downey
25 Questions & Answers • Sedgwick

By Kevin

By Kevin