Sedgwick Mock Interview
Practice 25 Sedgwick interview questions covering claims handling, client service, and risk management scenarios.
Question 7 of 25
Describe a time your communication skills were put to the test. Detail the situation, your approach, and the outcome of your actions.
Why the Interviewer Asks This Question
How to Prep
What You Need to Know
General
Community Answers
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
HireVue employs Industrial and Organizational psychologists to develop their behavioral interview questions, which train their AI assessment models to "focus on skills, behaviors, and competencies specific to the job." For example, most of Sedgwick's job listings require "Strong oral and written communication, organizational skills required." HireVue goes on to explain "common types of questions you'll see in a video-based assessment are situational judgment questions. You'll be asked what actions to take when confronted with a hypothetical situation." These typically consist of the following uniform situational judgment structure: "Tell me about a time when you faced this situation. What were the steps you took? What was the impact of your decision?" They claim this approach enables their algorithms to better assess candidates, identify top performers, and recruit those most suited to the company's goals and culture. How a candidate answers this question stands to reveal their emotional intelligence, empathy, and communication skills.
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
When answering situational questions, you'll want to make your responses as structured as possible. The most common approach is to use the STAR method. Start by offering the SITUATION involved with your example. Then move into the TASK, which this situation required. Then share the ACTION you took and the RESULT of your actions. This will add structure to your answer and will help you ensure clarity and consistency throughout your interview. It will help you avoid rambling or delivering roundabout answers while keeping your answers to under three minutes.
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
The AI assessment models will evaluate "the content of your message, the meaning in your message, and the emotion you express." It will monitor how consistent your answers are with each other, and what you've detailed on your resume and CV. It will also assess how consistent your statements are with your nonverbal cues. Your non-verbal cues will almost always be interpreted as your true feelings, intentions, and attitudes, carrying more weight than what you verbally communicate. So ensure your answers are consistent with each other, and your body language consistent with your narrative.
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"Not long ago, I was talking to a very distressed client. Not only were they in a state of shock, and unable to maintain a linear dialogue, but they were quite emotional as well, and at times, difficult to understand. So, I realized that tracking what they were saying was proving to be difficult, so I got them to pause, take their time, and breathe, and suggested we start over. I then got a paper and a pen ready, and took notes, slowly piecing the jumbled information of their messaging together into a narrative. When I felt I was assembling a picture of what they were communicating, I mirrored back to them what I thought I understood and took more notes where corrections were needed. Once I fully understood what was happening, I offered my sympathies for their distressing situation, and with transparency explained what I could do to help them, describing the obstacles we would have to overcome, but that they weren't alone and that I would do everything I could to help. This offered them some relief and soon they were able to collect themselves emotionally."
Write Your Answer
0 - Character Count
Unlock All 25 Sedgwick Questions
Prepare for behavioral and technical questions specific to Sedgwick's claims environment.
Get StartedJump to Question