Sedgwick takes pride in their "culture of caring," built on their values of accountability, collaboration, inclusion, growth, and empathy. You'll, therefore, want your answer to align with their values, in a way that feels authentic, sincere, and according to your nature. So when deciding what professional experience you share, practice being in the emotional state you want to convey, rather than of the experience. If the example you've thought of doesn't allow you to remove yourself emotionally and observe it situationally, think of another.

Sedgwick's core values are all centered around caring, and on their Careers site they emphasize, "caring starts with you!" One of their core values is empathy: "Empathy is showing you care for clients, each other and for someone's total wellbeing. You are open and understanding, respectful and responsive, above all, you're kind to everyone, and in every interaction. You pay attention to what people are going through and what they need. You listen and form meaningful connections. You support people and make them feel cared for. We are understanding, respectful, and emotionally responsive to the well-being of others. Act with empathy, caring counts.

"Not long ago, I received a call from a client who was rather upset about what their claim was paying out. I explained that, based on the inventory they sent, without prior appraisals for each item, what we paid out for the damages resulting from their event was the going value. Then they complained about several high-ticket items which were not paid for by their policy. I then examined the policy more closely and informed them they were listed. They then assured me they were covered, so I looked at all the policies they had and realized those items were covered by another policy that they hadn't triggered, not having understood the distinction. So I calmed them and started the process of triggering those policies. By the end of the conversation, they were apologizing for their conduct earlier on in the conversation and complimenting me for continually taking care of them. I told them there was no need to apologize and told them if our roles were reversed, I might have reacted the same."