If you were having an interaction with a client or colleague here at Plaid, and you weren't able to answer their question or solve their problem on your own, how would you handle that situation?

In a front-facing role with Plaid that requires you to liaise with financial institutions or fintechs, you may be asked complex or esoteric questions that you either don't know or aren't qualified to answer. In those situations, you will be expected to explain to the individual(s) the plan you have in place to get that question answered. Make sure you deliver a timeline for when it can be answered. Humility and a solutions-oriented approach are key here; be clear that you will not attempt to answer a question that you are not qualified to answer, and ensure that you will do everything in your power to find an answer. Maintaining trust and confidence with clients, colleagues, and business partners is critical.