Plaid Mock Interview
Practice 33 Plaid interview questions covering API design, financial data systems, and product thinking.
Question 33 of 33
We expect our team members to effectively communicate with colleagues and clients. What would you do if there was a breakdown in communication on your team?
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Rachel Hills Lowe is a PR and Communications Professional with experience interviewing candidates for copywriting, marketing, and communications positions.
A central part of Plaid's company culture is the sense of community among team members that it fosters. Thoughtful and effective communication is a critical component of maintaining this positive work environment.
If you can think of an example off the top of your head, point to a time where you observed a breakdown of communication in the workplace, highlighting the steps that you took to mitigate the problems that arose from the breakdown. If you can't think of a specific example, it's sufficient to outline the steps you would take if this hypothesis were to come true. Focus your response on the concrete actions you would take to address the breakdown in communication and ensure that it doesn't happen again.
Rachel Hills Lowe is a PR and Communications Professional with experience interviewing candidates for copywriting, marketing, and communications positions.
"A few months ago, I had an experience where a team member and I were not on the same page about a project. We had completely different visions for how the work should play out, and given our busy schedules, we had not devoted sufficient time to draw up a concrete plan to approach and ultimately execute the project. The result of our failure to communicate well resulted in a disjointed project that did not address what it needed to. I immediately set up a meeting with the coworker, and we spoke openly about the causes of our lapse in communication and the steps we would take in the next few days to fix the problem. Then, we made sure to have regular check-ins to ensure we collaborated effectively to improve the project. From this experience, I've learned the importance of addressing breakdowns in communication right when they happen and to schedule regular check-ins to avoid miscommunications from happening in the first place."
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