A crucial part of customer service is ensuring that you can make complex information digestible for your clients. After all, that's why clients hire professionals as the expert! Your interviewer wants to hear that you have developed solid strategies to translate financial or tech jargon into easy-to-understand terms for clients whose knowledge is likely less specialized in these areas. In your answer, describe your communication style and, if you can, provide an example of a time you explained a complex idea in simple terms with good results.

Remember, this skill also translates to interpersonal work on a team. Your ability to communicate your ideas clearly and simply impacts how well you work with others, which is a key component of Plaid's company culture. Remember, Plaid's culture is not pretentious, as other Silicon Valley firms sometimes have a reputation for being. Demonstrate that your communication skills will fit into this environment.