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Netflix Interview
Questions

30 Questions and Answers by Rachelle Enns

Published September 11th, 2018 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Companies     Leisure     Media    
Question 1 of 30
We encourage innovation at Netflix. What does innovation mean to you?
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How to Answer
Netflix references innovation thoroughly in workplace culture documents which you can find online. Because innovation is an often misused word, with room for interpretation, it's essential to have a full understanding of what innovation means to them. Here are some of Netflix' words on innovation:

- You create new ideas that prove useful
- You re-conceptualize issues to discover solutions to hard problems
- You challenge prevailing assumptions and suggest better approaches
- You keep us nimble by minimizing complexity and finding time to simplify
-You thrive on change

Talk to the interviewer about a time when you have created a new product or service.
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Answer Examples
1.
We encourage innovation at Netflix. What does innovation mean to you?
Netflix references innovation thoroughly in workplace culture documents which you can find online. Because innovation is an often misused word, with room for interpretation, it's essential to have a full understanding of what innovation means to them. Here are some of Netflix' words on innovation:

- You create new ideas that prove useful
- You re-conceptualize issues to discover solutions to hard problems
- You challenge prevailing assumptions and suggest better approaches
- You keep us nimble by minimizing complexity and finding time to simplify
-You thrive on change

Talk to the interviewer about a time when you have created a new product or service.

Rachelle's Answer #1
"In my previous role I was fortunate enough to introduce my company to the idea of a gold level service where, in addition to our general customer service, we added on service options. Our customer base responded very positively, and we kept the program running for a few years. To me, innovation is creating new products and services that are useful to customers and also help my company stand out further in their space."
Rachelle's Answer #2
"I fully agree with Netflix that innovation means being someone who thrives on change and remains nimble in their work. Innovation can mean creating anew and powerful idea, and it can also mean simplifying an existing one."
2.
What would you consider your technical specialty?
Do you have any particular areas of interest or ability? Talk to the interviewer about your strengths and be sure to highlight any specific skills that you excel in. It's a great idea, if you can, to highlight particular skills listed on the Netflix job description. If there is a related area of interest where you'd like to expand your capabilities, you can mention those as well.

Rachelle's Answer #1
"Computer Science and technical ecosystems have always been a solid area for me. I have a big interest in how network communication improves our daily lives and our overall business efficiency. I see that you are looking for team members who are experts in network communications which is what caught my eye when I first saw your job posting."
Rachelle's Answer #2
"I have been focusing my career on mastering JavaScript and Node ecosystems, and I do have cross-platform app development expertise as well."
3.
Tell me one way you think Netflix can best compete with Amazon Prime Video.
When it comes to online streaming, competition is tight. Amazon may offer more flexibility in pricing and 4K video options; however, Netflix arguably provides better customer support and ease of use. Netflix is also known for having a better user interface, making it simple to navigate - even for those who are not self-proclaimed techies. Do your research to find the ways you feel Netflix can gain a further edge on their largest competitor, Amazon Prime Video.

Rachelle's Answer #1
"I believe that the best way for Netflix to compete with Amazon Prime is to continue being aggressive when it comes to creating and releasing original content like 'House of Cards,' '13 Reasons Why' and 'Ozark.' These shows are well received and give Netflix a definite edge."
Rachelle's Answer #2
"I think that Netflix is still by far the king of online streaming; however, Amazon seems to be more competitive when it comes to pricing and add-on services. For that reason, I think that Netflix could consider a discounted rate for longer service commitments."
4.
How was your performance measured, in your most recent role?
The interviewer would like to understand better the key performance indicators you needed to meet in a more recent role, and how precisely those KPI's were measured. A good interviewer will recognize that the top candidates always understand how their performance is measured, and where they landed in regards to their performance against others in a similar role.

It is a red flag to an interviewer if the interviewee responds with 'I don't know,' or worse yet - 'My company didn't measure my performance in any way.' Every company pays attention to employee performance metrics; it's just that some ways are more evident than others.

Some ways that your employer might measure your performance:

- The rate of absence, late days, and sick days
- Setting specific objectives for you, related to a task
- Amount of defective work submitted, or amount of work returned
- Human Capital ROI
- Error counting
- Timed tasks
- Employee retention rates (for managers)
- Revenue Per Employee or Profit per FTE (Full Time Equivalent)
- The willingness of clients to recommend you or your work
- Feedback provided by coworkers and management
- Number of sales
- Scheduling errors
- Safety days
- First- call resolution or call quality and handling (primarily for call-center environments)
- Quality of contacts generated

Rachelle's Answer #1
"In my previous role as a content marketer for a cable company, I was measured by a range of social media analytics, client feedback, overall client satisfaction, as well as project churn rate. My KPI's were always sitting about 20% above expectations."
Rachelle's Answer #2
"We had online customer surveys in my most recent role. Another KPI was the number of services upsold per transaction. I was consistently in the top 10 out of 100 for our region."
Anonymous Answer
"First and foremost, nobody got kidnapped, injured, or killed. We took a significant risk bringing 200 people from 40 countries to the coast of Kenya and into the Indian Ocean with Somali Pirates. Following that was participant experience, the quantity of content generated and shared, following year tickets purchased, that we were profitable, and on-going engagement within the community."
Rachelle's Answer
This sounds intense, and very interesting! Be prepared for followup questions from the interviewer, depending on how engaged they are. Good response.
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5.
What are your thoughts on illegal streaming websites?
Netflix claims to be tough on piracy, and they want to know your thoughts on websites that offer this illegal content. Take note of the fact that Netflix has an anti-pirating team and a Global Copyright Protection Group. Netflix hope is that they can eventually make piracy so socially unacceptable that nobody supports the act. Their goal also is to have unauthorized Netflix content swiftly removed from these piracy sites. Show the interviewer that you are tough on piracy and that you agree with the actions the company is taking to fight the theft of copyrighted material.

Rachelle's Answer #1
"I think that illegal streaming websites are a major problem and a completely unacceptable way to find and consume content online. If hired to work at Netflix, I would do everything possible to help your anti-piracy team make headway."
Rachelle's Answer #2
"Piracy is a growing problem, and I fully support every effort that Netflix puts towards anti-piracy and the theft of copyrighted content."
6.
What are your thoughts on Netflix' original programming?
Netflix distributes 8 billion dollars in 2018 alone, for the creation of original content. The service offers this content to hook viewers, creating loyal subscribers who eagerly await the next season of their favorite shows. If you are unsure of the best shows that Netflix produces, do a quick online search. Surely, you will recognize some very well known titles. Some of Netflix' original content includes:

- Orange is the New Black
- Ozark
- Riverdale
- Stranger Things
- Black Mirror

Rachelle's Answer #1
"I believe that Netflix original content rivals any content put out by major networks. Some of my favorite shows are Netflix originals, such as Stranger Things and Black Mirror. I think the start of original content creation was a genius move by Netflix."
Rachelle's Answer #2
"Netflix is a true trailblazer, and when it comes to creating original content, it ensures loyalty from many subscribers. I watch more Netflix original content than anything else. This move to create original content has kept you miles ahead of your competitors."
Anonymous Answer
"Original programming is everything, long term. You can spend $ on licensing titles, but in the end, have no control. Look at Disney. It's contributing roughly 70% toward new subscribers (at least in kids/family), and this year they launch Disney+ and remove their titles. Now what? Invest in IP. Once you have a hit, turn it into a franchise the way Sesame Street and others have done."
Rachelle's Answer
Your response shows a good understanding of the industry. Well done!
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7.
At Netflix, we prefer to hire those with an education in computer science or another related field. Walk me through your post-secondary education and training.
The interviewer will likely have an idea of your education background from your resume. What they are asking is for you to take a few minutes to bring the experience to life for them! What was your major? Did you receive any special academic recognition? Discuss the strengths gained during your post-secondary training and how those skills will help in your new position with Netflix.

Rachelle's Answer #1
"I completed my Bachelor of Applied Technology from Carnegie Mellon University in 2004. During that time I specialized in Data Management and Analysis. I graduated with a 3.99 GPA, one of the top students in my class."
Rachelle's Answer #2
"I recently completed my Diploma in Information Technology. I also have a great deal of on the job training and certifications, all listed on my resume. One of the biggest take-away's from my post-secondary experience was learning how to manage my time while working on multiple projects successfully. I perfected my multi-tasking skills and am looking forward to bringing those to work for Netflix."
8.
What do you think you will like about this role with Netflix?
The interviewer wants to hear what you are looking forward to learning and experiencing in this new position. Talk about what excites you! Share how this position will challenge you and help you grow. New opportunities are a chance for you to demonstrate your skills. Be specific and share your passion for this new role.

Rachelle's Answer #1
"I look forward to helping Netflix continue paving the way for streaming, and changing the way people view entertainment. The original content that Netflix produces is also a factor that excites me. This role will far pass any typical software development position, and that is thrilling to me."
Rachelle's Answer #2
"I am looking forward to getting more experience in UI, and feel that Netflix is the best place for me. You have a great reputation for creating a beautiful and easy to use platform that customers find trustworthy and easy to navigate."
9.
Looking at our products and services, what do you think we do better at Netflix than any of our competitors?
Before your interview, be sure to research Netflix and any awards or recognition they have recently received. In their industry, and competitive space, where do they stand out? Be sure to speak positively about the organization's recent achievements to show that you are interested and engaged in their work.

Rachelle's Answer #1
"I know that Netflix receives recognition for producing original content. Not only that, but the content you put out is high quality, and rivals programming from some of the worlds' biggest networks. You are a trailblazer in this particular arena which is impressive."
Rachelle's Answer #2
"Netflix truly started the 'cord-cutting' trend of consumers canceling their cable. This trend came only from true customer satisfaction with your programming and service. The customer service standard at Netflix puts most business' to shame. I genuinely believe these factors are among the biggest reasons why Netflix has been so successful."
10.
This role with Netflix is highly technical. What is your understanding of this position and the responsibilities that come with it?
Netflix' job postings are always clear and concise, so you should easily have an idea of what it is they are looking for when it comes to this role. Assure the interviewer that you bring a full understanding of the technical requirements required for this job. It is essential that you research and thoroughly consume the information provided in the Netflix job description. Keep your answer to the point.

Rachelle's Answer #1
"After researching the role online, I know you seek a Senior Full Stack Engineer with interest in streaming data science. The technical requirements that you would like to see include JavaScript and Rich. I am well versed in the tasks and programs you are asking for and am confident that I meet the strict requirements to perform in this role successfully."
Rachelle's Answer #2
"My understanding is that you seek a candidate with exposure to technologies such as Hadoop, Spark, Druid, and ElasticSearch who can train junior employees. I am an expert user in all four of these technologies. Do you have any questions about my technical expertise?"
11.
Culture fit is important to us at Netflix. How would you describe your personality?
Netflix has an entire document, available online, related to the culture they have created within their organization. The more you read, the more you will see that their model is for people who ask for excellence from themselves, their employer, and their colleagues.

These are the ways that Netflix aims to create a culture of excellence:

- Encourage independent decision-making by employees
- Share information openly, broadly, and deliberately
- Be extraordinarily candid with each other
- Keep only highly effective people
- Avoid rules

Discuss with the interviewer how you would describe your personality, keeping these core needs and values in mind.

Rachelle's Answer #1
"I would describe myself as a do-er. I like to give and receive feedback, which I implement immediately. I am adaptable and not stuck on particular rules. I believe in flexibility and creativity while remaining considerate to my employer and my coworkers."
Rachelle's Answer #2
"I believe that my personality will fit well with the Netflix culture since I am an independent decision maker who widely accepts, and implements feedback."
12.
We want to hire people at Netflix who have the desire to lead others. How many people did you supervise at your last position?
Netflix likes to promote leaders who display strength in the areas of good judgment, communication, curiosity, courage, passion, selflessness, innovation, inclusion, integrity, and impactful work.

Discuss with the interviewer your level of responsibility in your current position. If you have managed larger teams than you currently do, you can also discuss that particular role from your work history.

Rachelle's Answer #1
"Currently, I am supervising 12 employees with an overall portfolio responsibility of $24MM. In my role, before this one, I managed 23 employees but with a smaller portfolio of $6MM. I can handle a large range of employees because I focus on making an impact as a team, and communicating clearly. I also lead by making excellent judgment calls that benefit the team."
Rachelle's Answer #2
"Although I did not officially supervise anyone in my most recent position, I always had my eye out for opportunities to lead or mentor the more junior staff. I base my work on integrity, and inclusion which I know are traits that Netflix highly values."
Anonymous Answer
"My last two projects had a team size of 24, both that I managed remotely. I wouldn't call it "supervising," as I only bring people on my team where I want to set them up for success and get out of their way to perform. Each week we had a very useful sprint planning check-in and goal setting. I was to ensure all goals met, nothing falls between the cracks, and that nobody has any roadblocks, and is enjoying the process. During the week we had speedy check-ins."
Rachelle's Answer
Your style of leadership could work very well for Netflix. You show confidence in your hiring choices, which is a wonderful thing!
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13.
Do you know anyone who works for us?
Did you know, according to Forbes, that people with a friend at work are 7x more likely to engage in their work fully? The interviewer would like to see if a friend referred you to this position, a former co-worker, or an industry acquaintance. This question is another way of the interviewer asking where you heard about the role, and if you have any connections from within. You can keep your answer brief and to the point.

Rachelle's Answer #1
"I do not personally know anyone who works for Netflix; however, I am connected with a couple of your employees on LinkedIn due to common group interests. I look forward to getting to know your team!"
Rachelle's Answer #2
"My former manager now works for Netflix, although in a different department. His name is James Smith. He's a great guy! I would be happy to fill out any referral paperwork if you wish."
14.
What was one question you didn't want me to ask today?
This question can stand in for the common 'What is your greatest weakness' question. The interviewer is expecting you to be unprepared because it's an uncommon way of asking a question. You may be less scripted than other points in your interview, and the interviewer wants to see how you deal with that.

Two scenarios commonly play out: either a candidate blurts out a weakness, or they pause and respond with something thoughtful. This question gives the interviewer information about you but also a good sense of if you can think on your feet and answer a tough question. Use this as an opportunity to show how weakness can be a strength, or explain something they have not yet asked, but may be an objection to you getting the job. It is then up to you to overcome the opposition.

Remember: it is okay to pause and be thoughtful about your response rather than blurting something out or seeming too rehearsed. Be prepared, but be sincere in your replies.

Rachelle's Answer #1
"I suppose I did not want you to dig into why I applied three years ago and rescinded my application. I feel embarrassed about it because I thought I was ready to leave my current organization and decided that, to be the superstar I want to be at Netflix, I needed a bit more time and experience. I know that in these past three years I have learned everything I could need to know to shine here and I can't wait to put those last three years of learning and growth into action."
Rachelle's Answer #2
"I didn't want to discuss why it took five years to graduate college. I was working full time while attending college and double majoring. Initially, I was taking the full course load and working full time, then eventually I also switched my major, which added a semester. At that time, I hunkered down and upped the course load while working full time. So, while it may have taken me longer, I learned a lot both in and outside of the classroom, including time management and upping productivity. I know these are important skills that I bring with me to any position, and look forward to leveraging them here at Netflix."
Anonymous Answer
"Philosophically, questions are what I thrive on, and finding the ones I don't want to face are in fact the ones I know I grow the most from. So I embrace the hardest or ugliest questions. However, I'd say it would likely be around hierarchy and office politics. When ideas, suggestions, or orders come into the space and they come from a place of fear or ego, I struggle to play along for the theater of it."
Rachelle's Answer
Good! This is a thoughtful and genuine response, showing the interviewer a lot about your personality and preferences when it comes to your workplace environment.
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15.
How would you rate your performance in this interview so far?
The interviewer would like to know if you are satisfied with your interview performance. If your interview were a flop, you would know, and it's much better to address outright your performance than try to sweep it under the rug.

If you feel that your performance in the interview is going well: 'I believe that this interview has been quite informative and I am happy with my performance. Is there anything that I can clarify for you from this conversation?'

If you feel that your performance in the interview is not going well: "I am not sure if I have been able to portray myself 100% accurately in this interview; although, I am trying my best. If there is anything more I can clarify for you, I would be happy to do so."
Rachelle's Answer #1
"I am not sure if I have been able to portray myself 100% accurately in this interview; although, I am trying my best. If there is anything more I can clarify for you, I would be happy to do so."
Rachelle's Answer #2
"I would rate my performance as an 8/10. I am happy how I answered most of the questions; however, I feel that I stumbled a bit when you asked me about my expertise with Java and Python. Could I further clarify for you?"
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30 Netflix Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.
Interview Questions
  1. We encourage innovation at Netflix. What does innovation mean to you?
  2. What would you consider your technical specialty?
  3. Tell me one way you think Netflix can best compete with Amazon Prime Video.
  4. How was your performance measured, in your most recent role?
  5. What are your thoughts on illegal streaming websites?
  6. What are your thoughts on Netflix' original programming?
  7. At Netflix, we prefer to hire those with an education in computer science or another related field. Walk me through your post-secondary education and training.
  8. What do you think you will like about this role with Netflix?
  9. Looking at our products and services, what do you think we do better at Netflix than any of our competitors?
  10. This role with Netflix is highly technical. What is your understanding of this position and the responsibilities that come with it?
  11. Culture fit is important to us at Netflix. How would you describe your personality?
  12. We want to hire people at Netflix who have the desire to lead others. How many people did you supervise at your last position?
  13. Do you know anyone who works for us?
  14. What was one question you didn't want me to ask today?
  15. How would you rate your performance in this interview so far?
  16. When have you worked among a diverse group of people?
  17. How do you feel about performance incentives?
  18. Have you ever had to contact Netflix customer support? If so, describe your experience.
  19. Netflix has over 130 million subscribers. How do you think we can attract an even larger customer base?
  20. In your opinion, why do people still pay for cable television?
  21. How long have you been a Netflix subscriber? What is your favorite feature, and what would you change?
  22. If you were to own Netflix, how would you spend the advertising dollars?
  23. Have you ever broken a confidentiality agreement?
  24. How do you keep up-to-date on new technologies and trends in this industry?
  25. At Netflix we seek to hire leaders. Tell me about a time when you took the initiative to improve work related procedures.
  26. Tell me about your greatest work related accomplishment.
  27. At Netflix we take privacy and confidentiality very seriously. Are you willing to sign a non-disclosure agreement, if hired?
  28. At Netflix we take pride in our ability to stay one step ahead of our competitors. How will you contribute to this trend?
  29. In your opinion, what has been the biggest advancement in streaming technology this past year?
  30. We seek to hire highly ambitious people. Where would you like your career with Netflix take you?
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