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Netflix Interview
Questions

30 Questions and Answers by Rachelle Enns

Published September 11th, 2018 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Question 1 of 30
We want to hire people at Netflix who have the desire to lead others. How many people did you supervise at your last position?
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How to Answer
Netflix likes to promote leaders who display strength in the areas of good judgment, communication, curiosity, courage, passion, selflessness, innovation, inclusion, integrity, and impactful work.

Discuss with the interviewer your level of responsibility in your current position. If you have managed larger teams than you currently do, you can also discuss that particular role from your work history.
30 Netflix Interview Questions
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  1. We want to hire people at Netflix who have the desire to lead others. How many people did you supervise at your last position?
  2. Do you know anyone who works for us?
  3. What was one question you didn't want me to ask today?
  4. How would you rate your performance in this interview so far?
  5. How was your performance measured, in your most recent role?
  6. When have you worked among a diverse group of people?
  7. How do you feel about performance incentives?
  8. Have you ever had to contact Netflix customer support? If so, describe your experience.
  9. Netflix has over 130 million subscribers. How do you think we can attract an even larger customer base?
  10. What are your thoughts on illegal streaming websites?
  11. In your opinion, why do people still pay for cable television?
  12. How long have you been a Netflix subscriber? What is your favorite feature, and what would you change?
  13. What are your thoughts on Netflix' original programming?
  14. Tell me one way you think Netflix can best compete with Amazon Prime Video.
  15. If you were to own Netflix, how would you spend the advertising dollars?
  16. At Netflix, we prefer to hire those with an education in computer science or another related field. Walk me through your post-secondary education and training.
  17. Have you ever broken a confidentiality agreement?
  18. How do you keep up-to-date on new technologies and trends in this industry?
  19. What do you think you will like about this role with Netflix?
  20. At Netflix we seek to hire leaders. Tell me about a time when you took the initiative to improve work related procedures.
  21. We encourage innovation at Netflix. What does innovation mean to you?
  22. Culture fit is important to us at Netflix. How would you describe your personality?
  23. Tell me about your greatest work related accomplishment.
  24. At Netflix we take privacy and confidentiality very seriously. Are you willing to sign a non-disclosure agreement, if hired?
  25. Looking at our products and services, what do you think we do better at Netflix than any of our competitors?
  26. At Netflix we take pride in our ability to stay one step ahead of our competitors. How will you contribute to this trend?
  27. In your opinion, what has been the biggest advancement in streaming technology this past year?
  28. This role with Netflix is highly technical. What is your understanding of this position and the responsibilities that come with it?
  29. We seek to hire highly ambitious people. Where would you like your career with Netflix take you?
  30. What would you consider your technical specialty?
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15 Netflix Answer Examples
1.
We want to hire people at Netflix who have the desire to lead others. How many people did you supervise at your last position?
Netflix likes to promote leaders who display strength in the areas of good judgment, communication, curiosity, courage, passion, selflessness, innovation, inclusion, integrity, and impactful work.

Discuss with the interviewer your level of responsibility in your current position. If you have managed larger teams than you currently do, you can also discuss that particular role from your work history.

Rachelle's Answer #1
"Currently, I am supervising 12 employees with an overall portfolio responsibility of $24MM. In my role, before this one, I managed 23 employees but with a smaller portfolio of $6MM. I can handle a large range of employees because I focus on making an impact as a team, and communicating clearly. I also lead by making excellent judgment calls that benefit the team."
Rachelle's Answer #2
"Although I did not officially supervise anyone in my most recent position, I always had my eye out for opportunities to lead or mentor the more junior staff. I base my work on integrity, and inclusion which I know are traits that Netflix highly values."
Anonymous Answer
"My last two projects had a team size of 24, both that I managed remotely. I wouldn't call it "supervising," as I only bring people on my team where I want to set them up for success and get out of their way to perform. Each week we had a very useful sprint planning check-in and goal setting. I was to ensure all goals met, nothing falls between the cracks, and that nobody has any roadblocks, and is enjoying the process. During the week we had speedy check-ins."
Rachelle's Answer
Your style of leadership could work very well for Netflix. You show confidence in your hiring choices, which is a wonderful thing!
Was this answer helpful? Yes (1) or No (1)
2.
Do you know anyone who works for us?
Did you know, according to Forbes, that people with a friend at work are 7x more likely to engage in their work fully? The interviewer would like to see if a friend referred you to this position, a former co-worker, or an industry acquaintance. This question is another way of the interviewer asking where you heard about the role, and if you have any connections from within. You can keep your answer brief and to the point.

Rachelle's Answer #1
"I do not personally know anyone who works for Netflix; however, I am connected with a couple of your employees on LinkedIn due to common group interests. I look forward to getting to know your team!"
Rachelle's Answer #2
"My former manager now works for Netflix, although in a different department. His name is James Smith. He's a great guy! I would be happy to fill out any referral paperwork if you wish."
3.
What was one question you didn't want me to ask today?
This question can stand in for the common 'What is your greatest weakness' question. The interviewer is expecting you to be unprepared because it's an uncommon way of asking a question. You may be less scripted than other points in your interview, and the interviewer wants to see how you deal with that.

Two scenarios commonly play out: either a candidate blurts out a weakness, or they pause and respond with something thoughtful. This question gives the interviewer information about you but also a good sense of if you can think on your feet and answer a tough question. Use this as an opportunity to show how weakness can be a strength, or explain something they have not yet asked, but may be an objection to you getting the job. It is then up to you to overcome the opposition.

Remember: it is okay to pause and be thoughtful about your response rather than blurting something out or seeming too rehearsed. Be prepared, but be sincere in your replies.

Rachelle's Answer #1
"I suppose I did not want you to dig into why I applied three years ago and rescinded my application. I feel embarrassed about it because I thought I was ready to leave my current organization and decided that, to be the superstar I want to be at Netflix, I needed a bit more time and experience. I know that in these past three years I have learned everything I could need to know to shine here and I can't wait to put those last three years of learning and growth into action."
Rachelle's Answer #2
"I didn't want to discuss why it took five years to graduate college. I was working full time while attending college and double majoring. Initially, I was taking the full course load and working full time, then eventually I also switched my major, which added a semester. At that time, I hunkered down and upped the course load while working full time. So, while it may have taken me longer, I learned a lot both in and outside of the classroom, including time management and upping productivity. I know these are important skills that I bring with me to any position, and look forward to leveraging them here at Netflix."
Anonymous Answer
"Philosophically, questions are what I thrive on, and finding the ones I don't want to face are in fact the ones I know I grow the most from. So I embrace the hardest or ugliest questions. However, I'd say it would likely be around hierarchy and office politics. When ideas, suggestions, or orders come into the space and they come from a place of fear or ego, I struggle to play along for the theater of it."
Rachelle's Answer
Good! This is a thoughtful and genuine response, showing the interviewer a lot about your personality and preferences when it comes to your workplace environment.
Was this answer helpful? Yes or No
4.
How would you rate your performance in this interview so far?
The interviewer would like to know if you are satisfied with your interview performance. If your interview were a flop, you would know, and it's much better to address outright your performance than try to sweep it under the rug.

If you feel that your performance in the interview is going well: 'I believe that this interview has been quite informative and I am happy with my performance. Is there anything that I can clarify for you from this conversation?'

If you feel that your performance in the interview is not going well: "I am not sure if I have been able to portray myself 100% accurately in this interview; although, I am trying my best. If there is anything more I can clarify for you, I would be happy to do so."
Rachelle's Answer #1
"I am not sure if I have been able to portray myself 100% accurately in this interview; although, I am trying my best. If there is anything more I can clarify for you, I would be happy to do so."
Rachelle's Answer #2
"I would rate my performance as an 8/10. I am happy how I answered most of the questions; however, I feel that I stumbled a bit when you asked me about my expertise with Java and Python. Could I further clarify for you?"
5.
How was your performance measured, in your most recent role?
The interviewer would like to understand better the key performance indicators you needed to meet in a more recent role, and how precisely those KPI's were measured. A good interviewer will recognize that the top candidates always understand how their performance is measured, and where they landed in regards to their performance against others in a similar role.

It is a red flag to an interviewer if the interviewee responds with 'I don't know,' or worse yet - 'My company didn't measure my performance in any way.' Every company pays attention to employee performance metrics; it's just that some ways are more evident than others.

Some ways that your employer might measure your performance:

- The rate of absence, late days, and sick days
- Setting specific objectives for you, related to a task
- Amount of defective work submitted, or amount of work returned
- Human Capital ROI
- Error counting
- Timed tasks
- Employee retention rates (for managers)
- Revenue Per Employee or Profit per FTE (Full Time Equivalent)
- The willingness of clients to recommend you or your work
- Feedback provided by coworkers and management
- Number of sales
- Scheduling errors
- Safety days
- First- call resolution or call quality and handling (primarily for call-center environments)
- Quality of contacts generated

Rachelle's Answer #1
"In my previous role as a content marketer for a cable company, I was measured by a range of social media analytics, client feedback, overall client satisfaction, as well as project churn rate. My KPI's were always sitting about 20% above expectations."
Rachelle's Answer #2
"We had online customer surveys in my most recent role. Another KPI was the number of services upsold per transaction. I was consistently in the top 10 out of 100 for our region."
Anonymous Answer
"First and foremost, nobody got kidnapped, injured, or killed. We took a significant risk bringing 200 people from 40 countries to the coast of Kenya and into the Indian Ocean with Somali Pirates. Following that was participant experience, the quantity of content generated and shared, following year tickets purchased, that we were profitable, and on-going engagement within the community."
Rachelle's Answer
This sounds intense, and very interesting! Be prepared for followup questions from the interviewer, depending on how engaged they are. Good response.
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6.
When have you worked among a diverse group of people?
Netflix has a clear statement, available online, related to diversity and inclusion. They say it takes diversity of thought, culture, background, and perspective to create a truly global internet TV network. Discuss with the interviewer how you plan to contribute to their diverse workplace culture and assure them that you can handle an environment that offers diversity.

Rachelle's Answer #1
"I have worked with diverse groups of people most of my career, including my time at university. I am most comfortable, and happy, in this type of environment because it offers a great learning opportunity."
Rachelle's Answer #2
"I have worked in a diverse environment my entire marketing career. A successful tech company should embrace diversity of all kinds. It's what spurs creative and innovative ideas!"
Anonymous Answer
"With an international background from both studies and work, I've cooperated with various diverse groups of people and learned how culture plays a role in performance. For instance, Asian cultures are known to be collectivistic, whereas European countries tend to be individualistic. Working in teams, one has to consider how each person's traits stem from their culture and collaborate with that in mind."
Rachelle's Answer
Your answer is thorough and well thought out. I would avoid making collective statements about specific cultures; however. Your answer is complete enough without those statements.
"With an international background from both studies and work, I've cooperated with diverse groups of people and learned how culture plays a role in performance. Working in teams, one has to consider how each person's traits stem from their culture and collaborate relative to that."
Was this answer helpful? Yes or No
Anonymous Answer
"Each project I work on has more of a focus on the inclusion of varying perspectives and life experiences. The last project involved a 24 person team from 12 countries, for an event holding 200+ people from 40 countries."
Rachelle's Answer
Excellent example of working with a diverse group!
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7.
How do you feel about performance incentives?
The interviewer would like to know if you are the type of employee to be motivated by financial incentives or rewards in the workplace. If you are not incentive-driven, you can clarify for the interviewer the other ideas in which you are best motivated. Discuss any performance incentives you may have earned in the past.

Rachelle's Answer #1
"I think performance incentives are important for driving people to get results. For me, as a manager, I feel incentives give me some skin in the game and get my team engaged in making an impact towards the company's desired results."
Rachelle's Answer #2
"I love performance incentives! In my current role, we have a few contents per year, primarily based on financial goals and project results. So far, I have one a free day off, and coffee from Starbucks for a week! What types of incentives do you have for fun, here at Netflix?"
Anonymous Answer
"I do get motivated by incentives. Or at least, the fairer I feel that I'm being treated, the more motivated I am to go that extra mile. I enjoy working at a level where I can make an impact, but then my work needs to be recognized and appreciated. It's important to me that the incentives match the effort and performance I put in."
Rachelle's Answer
Very detailed response, which will be helpful to the interviewer.
Was this answer helpful? Yes or No
Anonymous Answer
"I only work on projects aligned to my core mission in life, where my intrinsic motivation keeps me excited to get up each day. Along the way, being acknowledged of the smaller milestones goes a long way to keeping energy up. It's a nice-to-have where the company is being thoughtful in ways of showing appreciation, but I'm personally not as motivated by smaller carrots."
Rachelle's Answer
The interviewer should gain a lot of insight from this answer when it comes to motivating you. Nice response!
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8.
Have you ever had to contact Netflix customer support? If so, describe your experience.
Netflix is known for their fantastic customer support. The interviewer would like to know what your experience has been with their company. Of course, your response should remain positive. If you did not have a great customer service experience with Netflix, you can be honest but be sure to end on a positive note.

Rachelle's Answer #1
"I have heard many excellent things about Netflix customer service. Personally, I have had three amazing experiences and one average one which was a one-off. I had called a few times after receiving error codes that I was unable to figure out on my own. The wait time was short and the agent, knowledgeable and energetic."
Rachelle's Answer #2
"Thankfully, my Netflix services have always worked seamlessly. I like that you have various support methods and I hear that the wait time is quite short."
9.
Netflix has over 130 million subscribers. How do you think we can attract an even larger customer base?
Netflix realizes that they have the majority of the market when it comes to subscribers and streaming services. With that said, their growth has slowed slightly over the years. The interviewer is interested in seeing if you have any unique ideas for gaining an even larger subscriber base. Tap into your creative thinking and suggest how you think Netflix could grow larger.

Rachelle's Answer #1
"In the case of Netflix, where you have so many subscribers already, I feel that a great focus could be on expanding the spend of those 130 million subscribers, rather than zeroing in on new customers. The ones who are already loyal may benefit from other services such as third-party content sales, or podcast streaming."
Rachelle's Answer #2
"Netflix is by far the giant when it comes to content streaming services. To attract an even larger customer base, I would recommend having content that is searchable by language, and then advertising to countries where Netflix may not be as prominent."
10.
What are your thoughts on illegal streaming websites?
Netflix claims to be tough on piracy, and they want to know your thoughts on websites that offer this illegal content. Take note of the fact that Netflix has an anti-pirating team and a Global Copyright Protection Group. Netflix hope is that they can eventually make piracy so socially unacceptable that nobody supports the act. Their goal also is to have unauthorized Netflix content swiftly removed from these piracy sites. Show the interviewer that you are tough on piracy and that you agree with the actions the company is taking to fight the theft of copyrighted material.

Rachelle's Answer #1
"I think that illegal streaming websites are a major problem and a completely unacceptable way to find and consume content online. If hired to work at Netflix, I would do everything possible to help your anti-piracy team make headway."
Rachelle's Answer #2
"Piracy is a growing problem, and I fully support every effort that Netflix puts towards anti-piracy and the theft of copyrighted content."
11.
In your opinion, why do people still pay for cable television?
The interviewers at Netflix are curious to know what your thoughts are on cable versus Netflix. Of course, there are some things that Netflix cannot yet satisfy such as local news, or live sporting events. Talk to the interviewer about why you believe certain people have cut the cable cord, and why some are still hanging onto expensive cable solutions.

Rachelle's Answer #1
"I had cable and Netflix both, at one point. I found that cable was good for the hockey and football games that I wanted to watch and then most of my favorite shows were available to stream on Netflix. I think that most people who keep their cable have this as their reasoning."
Rachelle's Answer #2
"Access to local news and a few live sporting events are the only reasons why I could see someone remaining committed to cable. Netflix meets nearly all of my television and movie needs; however, I understand that many people spend more time watching television than I do."
12.
How long have you been a Netflix subscriber? What is your favorite feature, and what would you change?
If you are applying to Netflix, you should have an active Netflix membership. The cost is low, and the research you can conduct will be priceless. The only wrong response to this question is to say that you do not have a subscription.

Netflix has a few unique features including:

- The dramatically lower cost compared to cable
- High-quality original content
- The platform works on a multitude of devices including smartphones and XBox
- Multiple, simultaneous logins are allowed
- The platforms can learn your likes and make personalized suggestions
- The ability for multiple users to share one account without affecting recommended shows

Rachelle's Answer #1
"I have been a Netflix subscriber for the past three years. I believe that the original content provided is high quality with thousands of other show options and incredible pricing."
Rachelle's Answer #2
"My favorite Netflix feature is the fact that your platform learns what I like and makes recommendations to me based on past viewing behaviors. It takes the guesswork out of which series to binge watch next! I have been a dedicated subscriber since 2011."
13.
What are your thoughts on Netflix' original programming?
Netflix distributes 8 billion dollars in 2018 alone, for the creation of original content. The service offers this content to hook viewers, creating loyal subscribers who eagerly await the next season of their favorite shows. If you are unsure of the best shows that Netflix produces, do a quick online search. Surely, you will recognize some very well known titles. Some of Netflix' original content includes:

- Orange is the New Black
- Ozark
- Riverdale
- Stranger Things
- Black Mirror

Rachelle's Answer #1
"I believe that Netflix original content rivals any content put out by major networks. Some of my favorite shows are Netflix originals, such as Stranger Things and Black Mirror. I think the start of original content creation was a genius move by Netflix."
Rachelle's Answer #2
"Netflix is a true trailblazer, and when it comes to creating original content, it ensures loyalty from many subscribers. I watch more Netflix original content than anything else. This move to create original content has kept you miles ahead of your competitors."
Anonymous Answer
"Original programming is everything, long term. You can spend $ on licensing titles, but in the end, have no control. Look at Disney. It's contributing roughly 70% toward new subscribers (at least in kids/family), and this year they launch Disney+ and remove their titles. Now what? Invest in IP. Once you have a hit, turn it into a franchise the way Sesame Street and others have done."
Rachelle's Answer
Your response shows a good understanding of the industry. Well done!
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14.
Tell me one way you think Netflix can best compete with Amazon Prime Video.
When it comes to online streaming, competition is tight. Amazon may offer more flexibility in pricing and 4K video options; however, Netflix arguably provides better customer support and ease of use. Netflix is also known for having a better user interface, making it simple to navigate - even for those who are not self-proclaimed techies. Do your research to find the ways you feel Netflix can gain a further edge on their largest competitor, Amazon Prime Video.

Rachelle's Answer #1
"I believe that the best way for Netflix to compete with Amazon Prime is to continue being aggressive when it comes to creating and releasing original content like 'House of Cards,' '13 Reasons Why' and 'Ozark.' These shows are well received and give Netflix a definite edge."
Rachelle's Answer #2
"I think that Netflix is still by far the king of online streaming; however, Amazon seems to be more competitive when it comes to pricing and add-on services. For that reason, I think that Netflix could consider a discounted rate for longer service commitments."
15.
If you were to own Netflix, how would you spend the advertising dollars?
The interviewer would like to know if you have any unique ideas related to how Netflix can market themselves and expand their client base. There is no particular answer you need to give; however, an 'I don't know,' would be an inadequate response. Here are some current ways to advertise:

- Commercials on other streaming apps like Spotify
- Affiliate marketing
- Instagram Ads
- YouTube Ads
- A trending Twitter hashtag
- Pinterest advertising

Rachelle's Answer #1
"I see the odd ad for Netflix online which is a great place to advertise, especially for a company based on online streaming. If I owned Netflix, I would recommend advertising on other streaming platforms such as Spotify."
Rachelle's Answer #2
"I have always been a fan of contest marketing; whether that be through Instagram contests or video contests online. I believe that a trending hashtag would be very effective as well. People seem to enjoy interactive experiences, especially from brands as well known as Netflix."
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