29 Hulu Interview Questions & Answers
1. If you were to own Hulu, how would you spend the advertising dollars?
How to Answer
The interviewer would like to know if you have any unique ideas related to how Hulu can market themselves and expand their client base. There is no particular answer you need to give; however, an 'I don't know,' would be an inadequate response. Here are some current ways to advertise:
- Commercials on other streaming apps like Spotify
- Affiliate marketing
- Instagram Ads
- YouTube Ads
- A trending Twitter hashtag
- Pinterest advertising
1st Answer Example
"I see the odd ad for Hulu online, which is a great place to advertise, especially for a company based on online streaming. If I owned Hulu, I would recommend advertising on other streaming platforms such as Spotify."
2nd Answer Example
"I have always been a fan of contest marketing; whether that be through Instagram contests or video contests online. I believe that a trending hashtag would be very effective as well. People seem to enjoy interactive experiences, especially from brands as well known as Hulu."
2. What do you think you will like about this role with Hulu?
How to Answer
The interviewer wants to hear what you are looking forward to learning and experiencing in this new position. Talk about what excites you! Share how this position will challenge you and help you grow. New opportunities are a chance for you to demonstrate your skills. Be specific and share your passion for this new role.
1st Answer Example
"I look forward to helping Hulu continue paving the way for streaming, and changing the way people view entertainment. The original content that Hulu produces is also a factor that excites me. This role will far pass any typical software development position, and that is thrilling to me."
2nd Answer Example
"I am looking forward to getting more experience in UI, and feel that Hulu is the best place for me. You have a great reputation for creating a beautiful and easy to use platform that customers find trustworthy and easy to navigate. I also look forward to being a dedicated Hulugan and part of your team dedicated to Collaboration, Empowerment, Individuality, Wellness, Fun, and Transparency."
3. At Hulu, we seek to hire leaders. Tell me about a time when you took the initiative to improve work-related procedures.
How to Answer
Hulu has a lot to say about leaders, and the types of leadership qualities they seek in those they hire to join the 'Hulugan Life.' Hulugan Life is divided into six categories: Collaboration, Empowerment, Individuality, Wellness, Fun, and Transparency. You can find great information on the website, and their culture statement.
Hulu values leaders who accomplish a lot of work, demonstrate consistency, and focus on the results before the process. Remember - they don't like to be rule followers, but they do admire accountability. Talk to the hiring manager about a time when you took the initiative in the workplace.
1st Answer Example
"I recently made suggestions to my manager about the team messaging application we were using. I found a team based app that offered a lower monthly cost, with added features. He took the suggestion, and it has worked well for our team! The company was happy with the cost savings as well. I enjoy demonstrating leadership by presenting new ideas that can save money or simplify the process."
2nd Answer Example
"Just last week my boss had a personal emergency and could not make it in time for our monthly staff meeting. Everyone gathered, and so he called to ask me to take control of the meeting. I feel that I did a great job relaying the information, and my boss was thankful for the way that I was able to step in."
4. Looking at our products and services, what do you think we do better at Hulu than any of our competitors?
How to Answer
Before your interview, be sure to research Hulu and any awards or recognition they have recently received. In their industry, and competitive space, where do they stand out? Be sure to speak positively about the organization's recent achievements to show that you are interested and engaged in their work.
1st Answer Example
"I know that Hulu receives recognition for producing original content. Not only that, but the content you put out is high quality, and rivals programming from some of the worlds' biggest networks. You are a trailblazer in this particular arena, which is impressive."
2nd Answer Example
"Hulu truly started the 'cord-cutting' trend of consumers canceling their cable, starting in 2007. This trend came only from true customer satisfaction with your programming and service. The customer service standard at Hulu puts most business' to shame. I genuinely believe these factors are among the biggest reasons why Hulu has been so successful."
5. At Hulu, we take pride in our ability to stay one step ahead of our competitors. How will you contribute to this trend?
How to Answer
It is critical that you research Hulu and their most vigorous competitors, before your interview. What does Hulu do best, and who is trying to do it better? It's a bit of a challenge to pinpoint who Hulu competes with; however, the bigger stand-outs include Amazon and Netflix. Speak openly with the interviewer about your ability to work competitively and how you plan to contribute to the continued success of Hulu.
1st Answer Example
"I believe the best way to stay ahead of your competitors is to pay a big amount of attention to the fine details. When you put out a great product, others will try to mimic your work, but they will cut corners because they will feel rushed to get it out on the marketplace first. I will contribute to the success of Hulu by committing my most attentive work to you every day."
2nd Answer Example
"I think that the best way to stay ahead of competitors is to keep your user experience as simple as possible while remaining innovative. People want simple, easy websites, which they can quickly learn and navigate. What I've seen from Hulu competitors lately is that they overcomplicate their products. I offer clean and consistent work that your buyers would relate to."
6. This role with Hulu is highly technical. What is your understanding of this position and the responsibilities that come with it?
How to Answer
Hulu job postings are always clear and concise, so you should easily have an idea of what it is they are looking for when it comes to this role. Assure the interviewer that you bring a full understanding of the technical requirements required for this job. It is essential that you research and thoroughly consume the information provided in the Hulu job description. Keep your answer to the point.
1st Answer Example
"After researching the role online, I know you seek a Senior Full Stack Engineer with interest in streaming data science. The technical requirements that you would like to see include JavaScript and Rich. I am well versed in the tasks and programs you are asking for, and am confident that I meet the strict requirements to perform in this role successfully."
2nd Answer Example
"My understanding is that you seek a candidate with exposure to technologies such as Hadoop, Spark, Druid, and ElasticSearch who can train junior employees. I am an expert user in all four of these technologies. Do you have any questions about my technical expertise?"
7. We seek to hire highly ambitious people. Where would you like your career with Hulu to take you?
How to Answer
Hulu has a significant range of available positions within a few departments, including Data & Analytics, Design & Production, Marketing & PR, and many more. Have you researched Hulu enough to know which departments suit you the best? Talk to the interviewer about your career ambitions related to the offerings at Hulu and living their self-coined 'Hulugan Life.'
1st Answer Example
"One of the reasons I was so excited to interview with Hulu is because of the endless growth opportunities you appear to offer your high performing employees. My biggest ambition is to be awarded a Senior UI Engineer position in the next 3-5 years."
2nd Answer Example
"What interests me most about the 'Hulugan Life' is that there are so many options when it comes to career growth. Ideally, I would like to earn my way into a team lead role, then a Product Manager position in the Data & Analytics department. I have a significant interest in Cloud Infrastructure and would like to immerse myself in manipulating and analyzing data programmatically through Python, R, Spark, Scala, SQL, and more. Of course, I understand that this will take many years of dedication and hard work."
8. What would you consider your technical specialty?
How to Answer
Do you have any particular areas of interest or ability? Talk to the interviewer about your strengths and be sure to highlight any specific skills that you excel in. It's a great idea, if you can, to highlight particular skills listed on the Hulu job description. If there is a related area of interest where you'd like to expand your capabilities, you can mention those as well.
1st Answer Example
"Computer Science and technical ecosystems have always been a solid area for me. I have a big interest in how network communication improves our daily lives and our overall business efficiency. I see that you are looking for team members who are experts in network communications, which is what caught my eye when I first saw your job posting."
2nd Answer Example
"I have been focusing my career on mastering JavaScript and Node ecosystems, and I do have cross-platform app development expertise as well."
9. At Hulu, we prefer to hire those with an education in computer science or another related field. Walk me through your post-secondary education and training.
How to Answer
The interviewer will likely have an idea of your education background from your resume. What they are asking is for you to take a few minutes to bring the experience to life for them! What was your major? Did you receive any special academic recognition? Discuss the strengths gained during your post-secondary training and how those skills will help in your new position with Hulu.
1st Answer Example
"I completed my Bachelor of Applied Technology from Carnegie Mellon University in 2004. During that time, I specialized in Data Management and Analysis. I graduated with a 3.99 GPA, one of the top students in my class."
2nd Answer Example
"I recently completed my Diploma in Information Technology. I also have a great deal of on the job training and certifications, all listed on my resume. One of the biggest take-away's from my post-secondary experience was learning how to manage my time while working on multiple projects successfully. I perfected my multi-tasking skills, and am looking forward to bringing those to work for Hulu."
10. Have you ever had to contact Hulu customer support? If so, describe your experience.
How to Answer
Hulu is known for its fantastic customer support. The interviewer would like to know what your experience has been with their company. Of course, your response should remain positive. If you did not have an excellent customer service experience with Hulu, you can be honest but be sure to end on a positive note.
1st Answer Example
"I have heard many excellent things about Hulu customer service. Personally, I have had three amazing experiences and one average one, which was a one-off. I had called a few times after receiving error codes that I was unable to figure out on my own. The wait time was short, and the agent, knowledgeable and energetic."
2nd Answer Example
"Thankfully, my Hulu services have always worked seamlessly. I like that you have various support methods, and I hear that the wait time is quite short."
11. Hulu has over 8 million subscribers. How do you think we can attract an even larger customer base?
How to Answer
Hulu realizes that they have much of the market when it comes to subscribers and streaming services. With that said, their growth is incomparable to Netflix' 130+ million subscribers. The interviewer is interested in seeing if you have any unique ideas for gaining an even larger subscriber base. Tap into your creative thinking and suggest how you think Hulu could grow larger.
1st Answer Example
"In the case of Hulu, where you have so many subscribers already, I feel that a great focus could be on expanding the spend of those 8 million subscribers, rather than zeroing in on new customers. The ones who are already loyal may benefit from other services such as third-party content sales, or podcast streaming."
2nd Answer Example
"Hulu is a household name when it comes to content streaming services. To attract an even larger customer base, I would recommend having content that is searchable by language, and then advertising to countries where Hulu may not be as prominent."
12. In your opinion, why do people still pay for cable television?
How to Answer
The interviewers at Hulu are curious to know what your thoughts are on cable versus streaming. Of course, there are some things that Hulu cannot yet satisfy, such as local news, or live sporting events. Talk to the interviewer about why you believe certain people have cut the cable cord, and why some are still hanging onto expensive cable solutions.
1st Answer Example
"I had cable and Hulu both, at one point. I found that cable was good for the hockey and football games that I wanted to watch and then most of my favorite shows were available to stream on Hulu. I think that most people who keep their cable have this as their reasoning."
2nd Answer Example
"Access to local news and a few live sporting events are the only reasons why I could see someone remaining committed to cable. Hulu meets nearly all of my television and movie needs; however, I understand that many people spend more time watching television than I do."
User-Submitted Answer
"I think people hesitate to become a true cord cutter for a couple of reasons.
1) they are intimidated
2) they still get their news and watch live sporting events on cable
going to 1) I know when my mom still had cable, it was because she didn't really truly understand what was needed to enable streaming on her tv. You need some kind of CTV device, or the more time-consuming way is to plug your laptop into your tv with an HDMI. So once we bought her an apple tv as a bday gift, she quickly understood how streaming worked from it and canceled cable, and 2) I personally don't watch live sports, so I don't care about that offering from cable. When it comes to my news, I subscribe to WSJ and the economist to get my news so I don't need cable."
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
Nice! It sounds like you have a clear understanding of why someone might stick with cable instead of switching to streaming. Giving an example that includes your mother makes your answer more personal and therefore meaningful and memorable to the interviewer. Great job!
13. How long have you been a Hulu subscriber? What is your favorite feature, and what would you change?
How to Answer
If you are applying to Hulu, you should have an active Hulu membership. The cost is low, and the research you can conduct will be priceless. The only wrong response to this question is to say that you do not have a subscription.
Hulu has a few unique features, including:
- The dramatically lower cost compared to cable
- High-quality original content
- The platform works on a multitude of devices including smartphones and Xbox
- Multiple, simultaneous logins are allowed
- The platforms can learn your likes and make personalized suggestions
- The ability for multiple users to share one account without affecting recommended shows
1st Answer Example
"I have been a Hulu subscriber for the past three years. I believe that the original content provided is high quality with thousands of other show options and incredible pricing."
2nd Answer Example
"My favorite Hulu feature is the fact that your platform learns what I like and makes recommendations to me based on past viewing behaviors. It takes the guesswork out of which series to binge watch next! I have been a dedicated subscriber since 2011."
14. What are your thoughts on Hulu's original programming?
How to Answer
Hulu spends around 2.5 Billion per year, for the creation of original content. The service offers this content to hook viewers, creating loyal subscribers who eagerly await the next season of their favorite Hulu shows. If you are unsure of the best shows that Hulu produces, do a quick online search. Surely, you will recognize some very well known titles. Some of Hulu's original content includes:
- The Handmaid's Tale
- The Path
- Casual
- Harlots
1st Answer Example
"I believe that Hulu original content rivals any content put out by major networks. Some of my favorite shows are Hulu originals, such as The Handmaid's Tale. I think the start of original content creation was a genius move by Hulu."
2nd Answer Example
"Hulu is a true trailblazer, and when it comes to creating original content, it ensures loyalty from many subscribers. I watch more Hulu original content than anything else. This move to create original content has kept you miles ahead of many streaming competitors."
15. Tell me one way you think Hulu can best compete with Amazon Prime Video.
How to Answer
When it comes to online streaming, competition is tight. Amazon may offer more flexibility in pricing and 4K video options; however, Hulu arguably provides better customer support and ease of use. Hulu is also known for having a better user interface, making it simple to navigate - even for those who are not self-proclaimed techies. Do your research to find the ways you feel Hulu can gain a further edge on one of their largest competitors, Amazon Prime Video.
1st Answer Example
"I believe that the best way for Hulu to compete with Amazon Prime is to continue being aggressive when it comes to creating and releasing original content like 'The Handmaid's Tale,' 'Casual' and 'Difficult People.' These shows are well received and give Hulu a definite edge."
2nd Answer Example
"I think that Hulu is still by far the king of online streaming; however, Amazon seems to be more competitive when it comes to pricing and add-on services. For that reason, I think that Hulu could consider a discounted rate for longer service commitments."
16. How has on-demand video streaming changed the way you consume content?
How to Answer
The interviewer is curious how often you stream content versus using more traditional broadcasting methods to consume your content. Share how the introduction of on-demand video streaming has changed the way you watch your favorite shows, look for videos, and even how you pay attention to media advertising.
1st Answer Example
"I watch a lot of on-demand video streaming through sources such as Hulu, YouTube, and even IGTV. I believe that on-demand video streaming saves me a lot of time as it's now effortless to search for, and find, the content that I want to watch."
2nd Answer Example
"On-demand video streaming certainly simplifies life; however, it puts me on my device more than ever. I like to consume content in smaller bits now, but that also means picking up my phone or tablet more often during the day. I think that streaming on platforms such as YouTube reduces the time I spend watching commercials, but the ads that I do see are much more targeted and relevant to me."
17. What has been the most significant advancement in streaming technology this past year?
How to Answer
Display to the interviewer that you have an invested interest in the technology industry by discussing your thoughts on recent advancements. Be sure to include how you stay up to date on industry changes and new technology.
1st Answer Example
"This year has seen many great advancements in streaming technology. Recently, I was reading an article on what to watch for streaming this year. The one that stood out most to me was the topic of Virtual Reality and 360 video streaming. The article discussed how experts believe that immersive content is becoming more accessible, and more of a focus now."
2nd Answer Example
"A lot of people complained in the past about the latency on live broadcasts and other interactive broadcasts. Often, when streaming, the viewer is behind a few seconds, which may seem trivial, but it's a real issue for live shows that are audience interactive. I will use American Idol, for example, where the viewers text in their votes. I know there has been a call for internet delivered content to offer higher speeds and, this year alone, we are already seeing latency improvements up to 5 seconds, which is incredible."
18. Hulu strives to be first in all we do. How do you stay ahead in the latest television trends?
How to Answer
In the media and entertainment industry, it's imperative that you remain up to date on trends. Being up to date means not only knowing what's happening 'in the now' but also what's coming down the pipe. Talk to the interviewer about how you remain ahead of the latest trends in the industry. Examples could include helpful blogs, podcasts, industry events, or continuing education opportunities. Be sure to express the fact that staying on trend is very important to you.
1st Answer Example
"It's vital that I remain on trend, and even ahead of the curve when it comes to what's happening in television and film. To remain ahead of trends, I set up Google alerts with particular keywords. This set up allows me to read articles in real-time, allowing me to research new happenings very quickly and efficiently."
2nd Answer Example
"I am very involved in a few television and film industry associations, allowing me to keep my network healthy. This robust network means that I will often hear about happenings before they become official public news. I also rely on continued education, whether it be workshops offered by my employer, independent industry events, and online courses."
19. What do you feel are the most significant differences when it comes to selling a service versus a physical product?
How to Answer
The hiring authority at Hulu would like to see your depth of knowledge when it comes to the sales of services and products. If you do not have sales experience, do some research on what you believe to be the most significant difference when it comes to selling services vs. physical products.
1st Answer Example
"When selling a product, often the consumer gets to physically see and touch the product, making it easier to sell based on physical features. When it comes to selling a service, you have to sell based on emotion, or on what problem the service will solve for the customer. At Hulu, I would focus more on how the service would benefit their everyday life."
2nd Answer Example
"Pricing a service can be harder to do, than pricing a product; however, this can also mean a bit more wiggle room when it comes to closing the sale of a service. Another difference is that with a service, you lean on selling a feeling or an emotion more often than with a physical product."
20. Why would a consumer choose Hulu over other companies offering video streaming services?
How to Answer
The hiring authority wants to know that you understand what sets Hulu apart from their competitors. The way you answer this question will show the interviewer how much research you have conducted on Hulu before your interview. Discuss what edge Hulu has on their competitors, highlighting exactly why you believe streaming customers should use Hulu as their first choice.
1st Answer Example
"I feel that a consumer should choose Hulu over other companies for video streaming services because you are the most affordable streaming service available. I noticed that Hulu dropped pricing for the basic membership where Netflix increased their prices. I trust that Hulu will always have what I am looking for while maintaining integrity in their pricing."
2nd Answer Example
"Not only is your user platform very convenient, but I also find that Hulu has content that not everyone seems to get. I believe exclusive and original content is one of the biggest competitive edges a media company can gain these days."
21. Name for me one effective method for driving audience engagement in the streaming industry.
How to Answer
The interviewer wants to see that you readily have insight when it comes to audience engagement in the streaming industry. Hulu is all about leveraging multiple channels to drive engagement. Discuss one approach you would take for increasing audience engagement if you were the successful candidate.
1st Answer Example
"If given the opportunity to drive audience engagement for Hulu, the first place I would look is where your target audience spends their most time, which I believe to be Instagram. I would create a unique hashtag along with a contest for free tickets to a movie release party or another coveted prize. I would use the opportunity to create a conversation around Hulu' latest television series or another exciting release."
2nd Answer Example
"I believe in a multi-channel approach, so I would begin by collaborating with Hulu social media and digital departments to make engaging 15-second videos, like a series of teasers, for publishing on IGTV, YouTube, and other social networking sites where video content is king."
22. Walk me through your experience working alongside other departments, including Marketing, Sales, Press, Research, Digital, and Social.
How to Answer
Hulu is all about collaboration, and the hiring authority wants to know that you are, too! Think about a project or two, where you worked closely with co-workers from other departments. Talk to the interviewer about the types of people you worked alongside (job titles, seniority, etc.) and then point out what you learned. Be sure to reference the fact that collaboration is something that you enjoy.
1st Answer Example
"In my current role, I work with the department heads and other senior management in the Digital and Social Networking department. I also work alongside many content writers, who often vary, depending on the style or nature of the work. For the most part, the projects are for digital video campaigns for social media platforms. I believe that cross-departmental collaboration, when done right, is what can set a company apart from its competition. When all creative minds work together as one, incredible things can happen!"
2nd Answer Example
"As a recent graduate, the bulk of my cross-collaboration is with other students, groups within my university, or one-on-one project partnerships. I enjoy collaboration as it allows people to pass ideas around, working together on one important goal. I look forward to working with the various departments within Hulu and getting to know a few of your teams!"
23. What are your thoughts on illegal streaming and content downloading?
How to Answer
Illegal streaming or unlawful downloading is running rampant these days, forcing legitimate companies to drop their pricing or find other ways to draw in honest customers. The interviewer would like to know your thoughts when it comes to sites that offer illegal or pirated video downloads.
1st Answer Example
"I think that the websites who are offering illegal or pirated versions of television shows, movies, and other videos are doing a terrible disservice to the entertainment industry. Taking profits away from the studios, actors, producers, and content distributors is a short term gain, but in the end, will greatly affect the future of media."
2nd Answer Example
"I recently read an article stating that illegal media and sites with pirated content are becoming less popular among the general public. I believe we are more educated today than we were ten years ago, on the negative effects that pirated content has on media as a whole."
24. What are your thoughts on the way media is rated for the public (IE: PG, 14A, NR, Mature)?
How to Answer
Media ratings have changed a great deal over the years, and the interviewer would like to know your thoughts on this. Be sure to keep your answer productive and thoughtful.
1st Answer Example
"Media ratings have most definitely loosened over the years. What used to be rated 14A is now often classified as PG. I feel this is because our kids and youth are exposed to so much more now than we ever were as kids and we are becoming desensitized. I do wish that some guidelines would remain tighter, especially surrounding violent content."
2nd Answer Example
"Because I am newer to this industry, I would need to conduct more analysis on media ratings before I could give you a fully researched answer. With that said, I feel that the majority of media I am exposed to seem to be rated adequately, and clearly. I think it's important for viewers and consumers to easily see ratings before making their decision on whether or not it's appropriate for them."
25. How do you think video-on-demand services such as Hulu are affecting the media advertising industry?
How to Answer
The interviewer would like to see that you have insight when it comes to the video streaming industry, and how it's changing the way companies advertise. Raymond James, a financial services firm, conducted an extensive survey in 2017 showing that 40% of people asked, said they choose video streaming over traditional television, to avoid commercials. This statistic indicates that video streaming has a massive impact on the advertising industry. Give a thoughtful response, showing to the interviewer that you have a keen interest in what's happening in the world of media, today.
1st Answer Example
"I believe that video-on-demand services are hugely affecting the media advertising industry. People have changed how they consume media, and advertisers have had to adapt. Look at YouTube, and their 15-second ads played before a video will load. Consumers now watch commercials on mobile and social networking sites versus on television between episodes of their favorite sitcom. Advertisers have had to make a significant pivot over the last few years, leaving those unwilling to adapt, in the dust."
2nd Answer Example
"I believe that the convenience of video-on-demand has made people impatient when it comes to how they digest advertising. The quick 3 second blurbs we see now, on social networking sites, meaning that advertisers have to be incredibly sharp in their messaging. I think this is a great change, ensuring that advertisers spend their dollars wisely, getting the best message out to consumers in as short of time as possible."
26. What do you know about the part that AI and Machine Learning play when it comes to on-demand video streaming?
How to Answer
Artificial intelligence and machine learning are both very hot topics in technology, and the hiring authority would like to see awareness when it comes to what's happening in the world of AI and how it relates to on-demand video streaming. Some options for answering this question include referring to a press release by Hulu, discussing how they embrace AI technology to improve their services. You could also answer this question by talking about a topic you recently researched, or a news article you read on this topic.
1st Answer Example
"I recently attended the National Association of Broadcasters show in Las Vegas where I was able to get an insiders' peek at how AI and machine learning are forming streaming services. One of the factors that stood out to me is the fact that AI helps greatly with precise content curation. This assistance is not limited to on-demand video streaming but also more traditional forms of broadcasting, media, and entertainment."
2nd Answer Example
"I have been reading up on AI technology and how it is affecting streaming media. I was fascinated to learn all about how machine learning helps with predicting customer behavior, allowing companies to save money by making educated and pointed advertising efforts the first time."
27. In your opinion, what is the most influential form of media today?
How to Answer
Have a meaningful conversation with the interviewer on media influence. With so many forms of media out there, which do you feel is the most influential at the moment? Be sure to back your answer.
1st Answer Example
"I feel that the most influential form of media today is social media and online content. As a whole, the human race wants fast, easy to consume, entertainment news. Our rate of consumption is unprecedented, and the fastest way to access it is through online content sharing."
2nd Answer Example
"There are many important forms of media today - so many, in fact, that people seem to be getting overwhelmed. I would still say that traditional media, in the form of television and the daily news, is at the top when it comes to the number of people influenced and the quality of the content distributed."
28. Would you violate Hulu policy to make a customer happy?
How to Answer
Your response to this honesty based question will show the interviewer your level of awareness when it comes to the delicate balance of 'the customer is always right' and what is good for the company.
Chances are, should you be the successful candidate, Hulu will train you and provide you with evident boundaries when it comes to customer retention. Mention that you are eager to learn their customer retention strategies and that you will respect the limits given to you, in this role.
1st Answer Example
"I do not believe that violating company policy is necessary since the policy is in place for good reason. If I could not make a customer happy within the parameters given to me, I would escalate the situation to my manager. If there was further flex available, I believe my management team could find a way."
2nd Answer Example
"I do believe that the customer is always right; however, that does not mean that I have the right to override well-established company policy. If I could not make a customer happy with the solutions at my fingertips, I would escalate the call to my team lead."
29. What is your favorite TV show on Hulu, right now?
How to Answer
The interviewer would like to get to know you on a personal level while also seeing if you are in-the-know when it comes to the hottest TV shows available on Hulu. If you do not watch TV, try to avoid saying this in a negative tone. Mention a related activity you do instead. Perhaps you have a blog where you critique movies, or maybe you prefer to watch classic films that are made available by Hulu.
1st Answer Example
"I have seen a lot of great shows come out in the past year or so. Currently, I am still addicted to Game of Thrones, as well as Westworld. I like to watch premium shows that have complex and deep storylines. With that said, I am always open to suggestions; should you have them!"
2nd Answer Example
"I prefer spending my time watching movies from the '80s, '90s and early 2000s. I have a pretty popular blog focused on writing reviews for cult classic films from those eras, across multiple genres. I am an avid movie buff and can offer your cable clients endless suggestions of movies they can find on your channels."