A customer was promised items through the lowes interiors project that was never translated into the file and purchase orders. Consequently the customer was never charged for the items. However, these wee critical items needed to finish the clients kitchen and allow them to fully operate in the kitchen. I investigated the. Availability of the items and did three things:
First, I enlisted the rep for the cabinets and persuaded him to provide the cabinet part that was missing for free. He also expedited the item, but it would not arrive for 8. Days.
Second, I contact the manufacturer directly and ordered additional decorative items and created a PO that would be express shipped to the store within 4 business days.
Third,I researched tha availability of in store items needed and found we did not. Have enough and hand. I found another lowes. Store with the items and had them ICB for pick the next day.
The next day I relieved the ICB parts from receiving, packaged and labeled the. I sent an email to installed sale, fellow designer and my manager outlining what was needed and the steps I took to remedy the situation. The solutindid require the assistance of installed sales to coordinate with the installer the arrival of all materials and when the installer would be available.
I also investigated the possibility of the installer giving us measurements of the cabinet part needed and calling me to get the part cut at the store. I could easily have the material cut, and finished no delivered to the clients home, well within the hour.
I contacted e client while the final installation was going on and followed up with them to ensure that everything had been completed and met her needs. I apologized for the second installation date and acknowledged it was an intrusion o. Their time. I emphasized how much we enjoyed working with her, appreciatd her patience, and if she has any questions or needs any further assistance to please callee. I thanked her for working with us and ow much I enjoyed working with her.