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Bunnings Warehouse Interview
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32 Questions and Answers by Jordan Henry

Published July 13th, 2018 | Jordan Henry is a resume specialist with additional experience in career development and cover letter writing.
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Question 1 of 32
How do you handle a situation where your supervisor does not properly communicate information to you?
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How to Answer
Retail organizations like Bunnings Warehouse are fast-paced; though supervisors have the best intentions, some information may fall through the cracks and your managers may not always communicate with you in a way that you prefer. Describe your communication preferences and tell the interviewer how you handled a supervisor who communicated with you in a way that did not match those preferences.
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Answer Examples
1.
How do you handle a situation where your supervisor does not properly communicate information to you?
Retail organizations like Bunnings Warehouse are fast-paced; though supervisors have the best intentions, some information may fall through the cracks and your managers may not always communicate with you in a way that you prefer. Describe your communication preferences and tell the interviewer how you handled a supervisor who communicated with you in a way that did not match those preferences.

Jordan's Answer #1
"Whenever I have a supervisor who does not properly communicate with me, I try to learn their style of communication and emulate it. Sometimes you have to relate to others in their style to be understood."
Jordan's Answer #2
"I have had great supervisors in my previous positions; however, if faced with a communication challenge like this, I would ask the supervisor how I could improve communication between us. Rather than placing blame, I believe it's always more effective to ask for growth recommendations."
2.
We need reliable people on our team at Bunnings Warehouse. How many days were you absent from work last year?
Being a member of the Bunnings Warehouse team means being reliable and consistent. Make sure the interviewer knows that you respect your coworkers and managers enough to always show up for your assigned shifts. Of course, emergencies and illnesses happen from time to time; you can be honest about a time you had to miss a shift. Be sure to mention that you followed all of the protocols for calling off of work.

Jordan's Answer #1
"I know that my coworkers and managers rely on every team-member to show up for their shifts on time and prepared to work -- if one person doesn't show up for their shift, that means everyone else has to work harder! I've never skipped work without a good reason, and I always make sure to call in with plenty of advance notice so that my managers and coworkers are prepared to cover the shift. I've never had an unexcused absence from work."
Jordan's Answer #2
"Luckily, I've only ever had to call into work twice -- I had a terrible case of the flu last year and couldn't make it into work for two shifts in one week. As soon as I got home from the doctor, I followed store protocol by emailing my coworkers and asking if anyone could cover my shift. I was able to get one shift covered, but no one was available to cover the other. I immediately got in touch with my manager and let her know the situation. I made sure to get a doctor's note that I brought in with me during my next shift."
Anonymous Answer
"I cannot remember if I was absent from work last year, but in my 11 years in my previous job, I had three days of sick leave. I only took those days off because I felt I was contagious and didn't want to infect co-workers or customers. I gave as much notice to my employer as I could."
Rachelle's Answer
Perfect! You do an excellent job showing the interviewer that you are reliable. It's great that you backed your answer with specific details from past positions.
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3.
At Bunnings Warehouse we have a very clear return policy. How would you handle a customer who was arguing with you about a potential return?
As a Bunnings Warehouse employee, you will come across customers who want to argue with store policy. Assure the interviewer that you can handle a situation like this with poise while making the customer happy and keeping the needs of the company in mind as well.

Jordan's Answer #1
"Return policies are meant to be followed; however, there may be some exceptions allowed from time to time. I feel that having a satisfied customer is most important and sometimes refusing a return is not worth the bad word of mouth or risk of negative online review. There is a fine balance between being accommodating and being a pushover. If I were unsure of the best decision, I would ask my supervisor for clarification."
Jordan's Answer #2
"I have some dispute resolution training from my previous retail position and fully believe that flexibility needs to be offered in extreme situations."
4.
Do you have reliable transportation?
The team at Bunnings Warehouse want to know that you will be able to make it to work consistently and on time. Let the interviewer know about your transportation plans, whether that includes driving, walking, taking public transit, or riding your bike.

Jordan's Answer #1
"I have a well-maintained vehicle, and I am comfortable with the amount of travel required to get to the store every day."
Jordan's Answer #2
"I take public transit and find it to be very reliable. I always plan for unexpected delays and take an earlier bus if I know it's a heavy-traffic day. I always make sure I'm at least 5-10 minutes early for my shift."
5.
Describe to me your ideal employer.
A job search isn't just a one-sided hunt. You must also feel as though a job at Bunnings Warehouse is a good fit for you. Tell the interviewer about your ideal employer. Be specific and be sure to keep the conversation positive. Avoid speaking poorly of any previous managers or organizations.

Jordan's Answer #1
"My ideal employer is one who brings charisma and passion to their work. I work best with organizations that encourage learning and promote their employees based on performance."
Jordan's Answer #2
"My ideal employer is reliable, has a good reputation, and treats me like a unique individual versus just a number."
6.
We have a strong employee honesty program in place at Bunnings Warehouse to prevent loss. What would you do if you discovered that a co-worker was stealing product or money?
Bunnings Warehouse takes loss prevention and employee theft very seriously. Loss prevention initiatives are an important part of ensuring that Bunnings stays competitive in their market. Discuss with the interviewer how you would handle a situation surrounding employee theft.

Jordan's Answer #1
"My reaction to employee theft would differ if I were a retail associate or a retail manager. If I were a manager and caught an employee stealing, I would terminate them immediately. If I were an associate, I would report the incident according to company protocol. I would avoid approaching the employee as I would not want to make it a personal issue."
Jordan's Answer #2
"I once had a coworker who asked me to help him steal, and it was so uncomfortable! I would never steal something for any reason, so it was easy to say no to him. Even though it was hard to tell my manager and know that my coworker would probably get fired, I had to do the right thing. What is the process for those kinds of situations at Bunnings?"
7.
Tell me 3 qualities you possess that make you a strong fit for this position with Bunnings Warehouse.
Before your interview, take some time to find out more about what Bunnings Warehouse looks for in an employee, and find ways to honestly demonstrate how your personality meets those needs. For instance, Bunnings Warehouse associates must 'be approachable and confident when interacting with customers and have an eagerness to learn about new products.' Describe how you are uniquely suited for some of the job requirements.

Jordan's Answer
"Tasha, my team leader at my former job, recently told me how much she appreciated my hard work and my willingness to do tasks that other team-members weren't excited about, like taking out the trash or coming into work early in the morning to do inventory. I have a generally sunny disposition, and I love meeting new people -- so connecting with customers would come naturally to me!"
Anonymous Answer
"I'm a good listener and a team player. I like a challenge, be it dealing with customers or learning about new products and their locations within the store."
Rachelle's Answer
Great! These are all qualities that would be put to good use, working at Bunnings. Do they mention these qualities (or any others) in the job posting? It may be nice to give the nod to any characteristics mentioned in the job ad.
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8.
Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker?
In a service-focused job like a retail position at Bunnings Warehouse, you will likely encounter customers who make your job less than pleasant. Retail and customer service based roles will often require diplomacy when it comes to working with the public. Discuss with the interviewer how you would handle an aggressive customer.

Jordan's Answer
"If I had a customer who was being aggressive and disrespectful, I would calmly but firmly ask them to calm down. If security needed to be called, I would do so. Everyone needs to remain respectful, and I would not hesitate to ask a customer to offer that respect in return."
Anonymous Answer
"I would respectfully diffuse the situation quickly, as I have on many occasions when talking with aggressive and disrespectful parents of my students. I do this while still achieving the needs of both parents, students, and myself. Should this not be possible, security may need to be called quietly, purely as a safety precaution, as a very last resort, to save face to the customer and Bunnings."
Rachelle's Answer
Parents of students can be incredibly difficult! This experience is a great example of your ability to calmly control and resolve a conflict-style situation. Good response!
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9.
You will be responsible for a large amount of cash and valuable merchandise at Bunnings Warehouse. What would your most recent employer say about your character and honesty?
Honesty is incredibly important when you are working in a retail environment like Bunnings Warehouse, where employees handle a multitude of cash transactions. Assure the interviewer that you can be trusted by speaking about your character. Draw on the opinion of others to solidify your answer.

Jordan's Answer #1
"I would never steal from any store, especially my place of work! I know how important it is that my managers and coworkers can trust me to treat the store, merchandise, and cash with respect. During my exit interview at my last job, my manager, Salim, told me that he found me extremely trustworthy and would hire me again if I ever wanted to return to the company."
Jordan's Answer #2
"My most recent team-leader, Devi, told me multiple times that she considered me a person of integrity and honesty, which is feedback I really appreciate. I always want to be a person who my coworkers and employers can trust."
10.
How do you feel about performance incentives?
Performance incentives can be very motivating, and you may have opportunities to take advantage of such incentives as an associate at Bunnings Warehouse. Talk to the interviewer about your feelings regarding performance incentives.

Jordan's Answer #1
"I think performance incentives are a great idea -- they keep me motivated to do a great job, and I like knowing that I'm a part of ensuring that our team is on top of our KPI's. I'm extremely motivated by being rewarded for my successes, both as an individual and as a te."
Jordan's Answer #2
"I've never worked in a position that offers performance incentives, but that's never stopped me from staying motivated. However, small perks are always nice to have!"
11.
This position requires a flexible schedule as we are open evenings, weekends, and most holidays. Are you able to commit to these hours?
Retail jobs like a sales associate position at Bunnings Warehouse require a wide range of hours that may include evenings, weekends, holidays, overtime, and split shifts. Assure the interviewer that you can commit to a wide range of hours. If there is anything in your schedule that may hinder your availability, be sure to address this.

Jordan's Answer #1
"I am happy to offer a flexible schedule, and to work overtime as needed. I do take an evening college course on Tuesdays and Thursdays, so I would not be available those days after 5 PM."
Jordan's Answer #2
"I understand that this role will include working evenings, weekends, and holidays. I am available to work anytime and am happy to work overtime as well."
Anonymous Answer
"Happy to work anytime and overtime as required, but I need to mention that I have a prior commitment to the care of my daughters over the March and Easter long weekends. That being said, I am open to doing early shifts over theses weekends as the girls are late sleepers, so they won't require my supervision."
Rachelle's Answer
Very good! You offer up important specifics, which also shows the interviewer that you are excellent with thinking ahead.
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12.
Personality fit is important to us at Bunnings Warehouse. How would you describe your personality?
When you work at Bunnings Warehouse, you are one part of a larger team -- and that team is vital to the success and health of the entire store and company at large. Your personality will play a part in whether the interviewer believes you would be a good fit for the team. Talk to the interviewer about your personality -- such as introverted, energetic, or confident -- as opposed to your character -- such as hard-working, honest, or reliable.

Jordan's Answer #1
"I would describe my personality as approachable, light-hearted, and positive. I believe that, if asked, my colleagues and supervisor would say the same about me."
Jordan's Answer #2
"I am a confident communicator, and I'm really friendly! I love engaging new people in conversation. My last boss always described me as a go-getter; I enjoy challenges and pushing myself to achieve new goals."
Anonymous Answer
"I'm confident and outgoing, but not overbearing. I'm also easy going and easy to talk to."
Rachelle's Answer
These are great descriptive words that show the interviewer your ability to fit in with their existing team, very well.
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13.
Take me through your experience in retail. What was the most challenging position you have held? Which was your favorite, and why?
From home improvement to gardening, Bunnings Warehouse is all about creating great customer experiences. If you have experience in the retail industry, walk the interviewer through your previous positions and be sure to highlight your favorite and most challenging experiences. If you don't have any retail experience, that's okay! You have likely gained the skills and experience needed to make customers happy through your other professional and personal relationships -- and you can let the interviewer know that you are excited to make the transition and learn more about the industry.

Jordan's Answer #1
"I have worked in retail for the past eight years. My most challenging position was with Company ABC. I found it so challenging because it was a different industry than I was accustomed to. I learned a great deal during that time. This position was also my favorite because it was such a great challenge. I like to be pushed beyond my boundaries. It keeps me motivated to be better."
Jordan's Answer #2
"While I haven't yet worked in a retail environment, I'm really excited to get started! I love learning new things, especially when it comes to working with and serving other people. In college, I worked in a writing lab where I helped younger students correct essays and prepare for English exams. That experience helped me learn how to listen to people's needs, practice patience, and develop tools to help frustrated students feel more at ease. I think that experience set me up for success in the retail industry."
14.
Tell me about a time when you made a suggestion requesting change in an organization.
The most successful organizations are always growing and adapting to better serve their customers, and Bunnings Warehouse is no exception. In addition to being able to handle change, can you also recognize when change is required and be confident enough to present that to your organization? Talk to the interviewer about a time when you were able to suggest a change in the workplace.

Jordan's Answer #1
"Last year when I was managing our weekend shift, I noticed a pretty solid opportunity for us to save on overtime hours. I created a presentation and gave it to my manager who took it to upper management. The changes were implemented, and I was very proud of the suggestion that I made."
Jordan's Answer #2
"When I began my most recent job at a family-run business, the owners operated based on trust and didn't have a loss prevention plan. I suggested that we install a couple of cameras inside the store to deter anyone from stealing. So far, we have seen a 56% decline in the overall loss."
15.
How do you like to be recognized for your accomplishments?
The management team at Bunnings Warehouse will be focused on nurturing a positive work environment and strong team, so they'll be sure to offer you feedback on your work as well as recognition of your accomplishments. Share with the interviewer how you would want credit for your hard work. Through gifts? Financial perks? Public recognition? Kind words? Title promotions? You can include examples of how managers or team leaders have recognized your accomplishments in the past.

Jordan's Answer #1
"I am very much an over-achiever and find that the best way for me to be recognized for a job well done is through words of kindness and recognition. I am easily encouraged, and the best reward for me is to know that my hard work is noticed."
Jordan's Answer #2
"As a sales professional, I am driven by a challenge with a financial perk. Sales contests, for example, are a great way to motivate me."
Anonymous Answer
"Kind words is enough."
Rachelle's Answer
Good! Short and sweet.
"Recognition through kind words is enough for me."
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More Interview Q&As
Explore expert tips and resources to be more confident in your next interview.
Behavioral
Common
Phone
Tough
Leadership
All Interview Topics
All Career Q&As
Suggested Career
Interview Q&As
Continue practicing by visiting these similar question sets
Manager
Retail Buyer
Cashier
Assistant Manager
Sales
32 Bunnings Warehouse Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.
Interview Questions
  1. How do you handle a situation where your supervisor does not properly communicate information to you?
  2. We need reliable people on our team at Bunnings Warehouse. How many days were you absent from work last year?
  3. At Bunnings Warehouse we have a very clear return policy. How would you handle a customer who was arguing with you about a potential return?
  4. Do you have reliable transportation?
  5. Describe to me your ideal employer.
  6. We have a strong employee honesty program in place at Bunnings Warehouse to prevent loss. What would you do if you discovered that a co-worker was stealing product or money?
  7. Tell me 3 qualities you possess that make you a strong fit for this position with Bunnings Warehouse.
  8. Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker?
  9. You will be responsible for a large amount of cash and valuable merchandise at Bunnings Warehouse. What would your most recent employer say about your character and honesty?
  10. How do you feel about performance incentives?
  11. This position requires a flexible schedule as we are open evenings, weekends, and most holidays. Are you able to commit to these hours?
  12. Personality fit is important to us at Bunnings Warehouse. How would you describe your personality?
  13. Take me through your experience in retail. What was the most challenging position you have held? Which was your favorite, and why?
  14. Tell me about a time when you made a suggestion requesting change in an organization.
  15. How do you like to be recognized for your accomplishments?
  16. How do you handle situations that could cause you to be late or miss work?
  17. What do you hope to learn from this job at Bunnings Warehouse?
  18. What are your salary expectations?
  19. How can Bunnings Warehouse motivate you on the job?
  20. What type of work environment do you dislike working in?
  21. What type of manager brings out the best in you?
  22. Why is this job with Bunnings Warehouse right for you at this time in your career?
  23. What is the most competitive work situation you have experienced? How did you handle it? What was the result?
  24. At Bunnings Warehouse we like to hire strong achievers. Give me an example of a time when you went above and beyond.
  25. Have you researched our company values? What makes you the best candidate for Bunnings Warehouse?
  26. In a retail environment, staff turnover is often high. How would you handle it if your co-worker did not show up for their shift?
  27. At Bunnings Warehouse we firmly believe in grooming our employees into management roles as they show potential. Are you interested in potential leadership roles with us?
  28. In our retail stores we take pride in our merchandising and displays. Do you consider yourself to be a creative person, capable of making an attractive retail display?
  29. This position requires you to wear a uniform to work. Have you worn a uniform in the workplace before? How do you feel about this?
  30. In this role you will be required to handle customer transactions. On a scale of 1-10 how strong are your mathematical skills?
  31. What do you know about Bunnings Warehouse? Why do you want to work for us?
  32. Bunnings Warehouse puts customer service first. How do you ensure that you always put the customers' needs first?
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