Lowe's Mock Interview
Practice 40 Lowe's interview questions covering customer service, product knowledge, and retail operations.
Question 15 of 40
Tell me about a time you went above and beyond for customer service.
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
Not everyone is cut out for working with the public in a customer service-oriented role. How you answer this question should offer your interviewer insights into what you might offer their customers while representing their brand. "We provide world-class customer service by fostering the values and behaviors we believe are directly responsible for our continued success." Your example will indicate what they might expect from your work performance. So whenever you can, suggest that going above and beyond is your status quo.
Ryan Brown created and launched MockQuestions in 2008.
"I like to go above and beyond whenever possible. When a customer receives an unexpectedly high level of service, they are sure to come back. This means greeting them within the first 5 seconds of them entering the store, offering to help, asking questions, and getting to know their needs. When I worked in the paint department of Home Depot, I would often ask the customers if I could see pictures of their projects so that I could better understand their needs and the entire scope. These are just a few ways I went above and beyond."
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Prepare for situational questions that Lowe's store managers use to assess candidates.
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