The size and depth of products! Menards also has a much friendlier and helpful staff. I've personally ordered siding and lumber from the building materials department and it was a breeze. The staff was helpful and knowledgeable. The pick up was easy. The selection of tile, and hardwood is far superior. The windows and doors available at Menards are far better than that of Home Depot and Lowes. I still feel there are a few areas of Menards that can be improved, but overall they are becoming the dominant home improvement store in my opinion.
Menards Interview Questions
What to you makes Menards better than Home Depot and Lowes?
How well do you handle customer complaints?
By listening! Every customer complaint should generate your full interest. Listen to the customer, then analyze the situation. See how you can help the customer after the complaint. You want them leaving Menards happy, and coming back.
What would you do if a coworker asked you to help them steal?
The interviewer wants to hear that you are an honest and ethical person. Tell the interviewer that you would not steal if a coworker asked you to, and share that you would instead tell your manager about the situation because it is the right thing to do.
Tell me about a time when you had to be a leader. How was the outcome?
The interviewer wants to hear about a positive experience you have had with leadership. Think about a time when you led a sports team, led a college project, managed a store, or coached a little league team. These are all great examples! Start off by giving the interviewer a high-level overview of what you were leading, and share that you enjoyed the experience. Discuss the positive outcome that the group had, and explain that you would gladly lead again!
Tell me about a time when you went above and beyond for customer service?
Talking about a time when you calmed an upset customer can be a great example for this question. Be ready to talk about the time you went above and beyond with handling a customer complaint. Explain how you personally listened to every word the customer had to say. Next, describe how you apologized to the customer with a calm voice and sincere heart. Finally, be sure to tell the interviewer what solution you offered the customer. Perhaps you did not charge them for a meal if it was in a restaurant. Maybe you offered a new dish for them to try. Be sure to close with how happy the customer was when they left!
Or, you may approach the question with something you have done during the normal course of the day to go above and beyond for your customers. For example, if you work at a grocery store, you might share that you walk the customers out to their car when customer levels allow and assist them with loading the groceries into their car.
How many stores do we have at Menards?
Currently, Menards has 280 stores. Several more are slated to be open this year and next. These types of interview questions, are to test you awareness for the company. Basically, have you done your homework on researching Menards history and current market situation, before you walked into this job interview. With that said, unless you are interviewing for a corporate position, I would not sweat about knowing any extremely detailed history about Menards.
What makes an ideal employee for this position?
Someone who loves home improvement! If you are not one of them, hopefully you are only applying for a truck driving position where it doesn't matter so much as to what you are hauling. Otherwise, your chances of getting a job at Menards are slim. With that said, know home improvement before walking into this interview. Be able to tell the interviewer, a great candidate for Menards would be someone who loves home improvement, has great customer service skills, and truly enjoys helping and serving people.
Do you shop at Menards?
Hopefully you do! If a Menards, or yourself, just moved to the area then it is excusable. Otherwise, if a Menards has been 5-10 minutes away from your house for the last few years, you better get moving and visit a location! An interviewer likes to ask these questions to test your passion for the company. If you have never visited a Menards, then you have no connection whatsoever to a Menards. You'll be more likely to call it quits, when things aren't going as you planned. If an interviewer asks you this question, tell them how often you visit, and be sure to mention how much you enjoy every single visit!
Have you ever helped someone else achieve their goal or helped to better themselves, if so, how?
Think about the times you have helped a friend achieve their goal. You may have run a few miles with them each day in preparation for a 10k. You might have stayed up late at night reviewing flashcards for a big test the next day. Or, maybe you watched a family. Aslo, talk about any home improvement projects you helped your friend complete!
If you found a twenty dollar bill in the parking lot, what would you do?
You would turn the money in at the member service desk or to a store manager! The interviewer needs to hear that you are honest and ethical. In this situation, the best thing to do is to turn the money in, and it is what the interviewer expects to hear from you. Be sure to mention that the person who dropped the money may desperately need that $20 today, and turning it in will give them a better chance of finding the money.
Tell me about a time when you had to work with someone you didn't get along with?
The interviewer wants to hear that you handle conflict appropriately in the workplace. Start off by sharing with the interviewer that you typically get along with your co-workers great, but from time-to-time, you might have a disagreement with someone. Next, think of a time when you had a conflict with a co-worker. Tell the interviewer a brief overview of why you had a disagreed. Discuss how you ensured that you did not embarrass the individual by pulling them aside into a private space to have the conversation. Tell the interviewer that instead of continuing to be frustrated, it was better to talk about the situation to resolve it. Finally, be sure to mention that the person continued to have a respectful relationship with you following the conversation due to the way that you handled the situation.
Why should we not hire you?
The interviewer is hoping to hear that there is no reason to not hire you! Simply tell the interviewer that you would be a great employee, and confidently share that there is no reason to not hire you! You might wrap it up by sharing that you are customer focused, have a proven employment record, and you really love Starbucks!
Why do you want to work in retail?
Working in retail can definitely be a challenging experience. Knowing what a career in retail is, and what to expect, before your job interview is a huge plus. Example, customer service skills are very important. Demonstrate to the interviewer that you have the patience and positive attitude to work in a retail environment. Also, you love helping others! You are thrilled to share your home improvement knowledge with all patrons. Tell the interviewer, you enjoy being on your feet! You can't imagine what it would be like to have a desk job, and you love the daily interactions with new people.
Tell me about a time when it was better to be agreeable in a situation rather than continue the arguement.
When you come to work, you are there to work. Not be in constant arguments with fellow employees. Unless you are an executive and making a high level decision, your argument with a fellow coworker is not that important. Specifically in a retail setting where customers are always around. Now, this question could also relate to your engagement with customers. Just ask yourself, Why in the world would you ever get into an argument with a customer? Customer is always right, you are there to serve the customer and help them with their project. If Customer would like to rip off every roof shingle with a putty knife, who are you to tell them otherwise? Sure, tell them that would be a long painstaking process and they should at least consider the claw on a hammer, if they are unwilling to spend money on a shingle remover. With that said, tell the interviewer this job is not about your pride, but about helping customers, and your only concern is that they leave happy and with any knowledge you may provide. If they reject it, so be it.
What steps do you take to solve a problem?
Start off by telling the interviewer that once you recognize a problem, you like to analyze the problem and all possible solutions. Next, share that you pick your best solution, and implement it. Finally, be sure to mention that you like to take note of the outcome of your choice because this helps you continually learn to ensure you keep making good choices in the future.
You have been out of work for a while, what have you been doing?
What are some of your weaknesses?
Have you ever worked on a house before? What was your project?
Tell me about a time when you did not have enough time to complete all assigned tasks. How did you prioritize?
Where do you see yourself in the Menards organization in two years?
How do you define good customer service?
How do you think you can work in a team environment here at Menards?
If you find a problem going on with two different employees, what would you do?
What do you know about Tools?
How well would you say you know our departments and what we sell?
Why do you want to work at Menards?
Name your three best qualities?
How would you deal with an angry customer while you were busy completing tasks?
How do you expect to make a difference at Menards?
Describe a time when you had to sacrifice quality to complete a job?
Describe a time when you disliked company rules in your last job?
What do you know about working in retail?
Tell me about your experience in working in retail?
Do you prefer working in a team environment or alone?
What is your best personal trait?
Why do you feel you will be better suited for this job than the rest of the applicants?
When was the last time you contributed to a team effort and what was your role?