By listening! Every customer complaint should generate your full interest. Listen to the customer, then analyze the situation. See how you can help the customer after the complaint. You want them leaving Menards happy, and coming back.
Have you ever helped someone else achieve their goal or helped to better themselves, if so, how?
Professional Answers Preview
Think about the times you have helped a friend achieve their goal. You may have run a few miles with them each day in preparation for a 10k. You might have stayed up late at night reviewing flashcards for a big test the next day. Or, maybe you watched a family. Aslo, talk about any home improvement projects you helped your friend complete!
Working in retail can definitely be a challenging experience. Knowing what a career in retail is, and what to expect, before your job interview is a huge plus. Example, customer service skills are very important. Demonstrate to the interviewer that you have the patience and positive attitude to work in a retail environment. Also, you love helping others! You are thrilled to share your home improvement knowledge with all patrons. Tell the interviewer, you enjoy being on your feet! You can't imagine what it would be like to have a desk job, and you love the daily interactions with new people.
Tell me about a time when you went above and beyond for customer service?
Professional Answers Preview
Talking about a time when you calmed an upset customer can be a great example for this question. Be ready to talk about the time you went above and beyond with handling a customer complaint. Explain how you personally listened to every word the customer had to say. Next, describe how you apologized to the customer with a calm voice and sincere heart. Finally, be sure to tell the interviewer what solution you offered the customer. Perhaps you did not charge them for a meal if it was in a restaurant. Maybe you offered a new dish for them to try. Be sure to close with how happy the customer was when they left!
Or, you may approach the question with something you have done during the normal course of the day to go above and beyond for your customers. For example, if you work at a grocery store, you might share that you walk the customers out to their car when customer levels allow and assist them with loading the groceries into their car.
Menards Inc. is a home improvement super center with more than 180 stores located throughout the upper midwest region of the United States, with stores in Wisconsin, Minnesota, Iowa, Illinois, Nebraska, North Dakota, South Dakota, Indiana and Michigan. The Company primarily sells home improvement and construction supplies, including decking, power tools, paint, flooring, appliances, lighting collections, bathroom and kitchen fixtures and yard and garden tools. It also carries a variety of house design plans to create single-story, two-story, split level/duplex and vacation homes.