"Not long ago, a new hire in our department was disobeying company policy by listening to some pretty inappropriate music at too high of a volume that carried over into our patient waiting area. Looking to take action before a potential complaint from a patient, I approached her about the policy in a respectful manner. I brought up the policy and the reason behind it being that it could be a distraction. She was taken aback at first and didn't want to turn her music down, and I took an understanding approach and told her that I listed to music as well when working back in the blood draw area. I then had her think about it from the patient's perspective. I had her leave her radio playing while walking into the waiting area. She walked back with a sheepish grin, apologized and turned her music down realizing it was way too loud."