Talk about a time you had to resolve a disagreement between yourself and a colleague, customer or patient. How do you feel you showed respect to the person in that situation?

How to Answer
1st Answer Example
2nd Answer Example

Legacy Health holds respect as one if its core values and they believe in treating all people, whether it be coworkers or patients, with respect and compassion at all times. For this question, your interviewer will be looking to gauge how you treat people with respect in a difficult situation. In your example, talk about your approach being direct but cordial while also considering the needs of the person that you are disagreeing with. Talk about how you don't take things personally, but rather keep them business related while maintaining a calm attitude.

"Not long ago, a new hire in our department was disobeying company policy by listening to some pretty inappropriate music at too high of a volume that carried over into our patient waiting area. Looking to take action before a potential complaint from a patient, I approached her about the policy in a respectful manner. I brought up the policy and the reason behind it being that it could be a distraction. She was taken aback at first and didn't want to turn her music down, and I took an understanding approach and told her that I listed to music as well when working back in the blood draw area. I then had her think about it from the patient's perspective. I had her leave her radio playing while walking into the waiting area. She walked back with a sheepish grin, apologized and turned her music down realizing it was way too loud."

"A couple of years ago, I was working as part of an organization wide team that was focused on employee burnout and how to better help provide a better work/life balance for employees. As the representative of the Radiology department, I would hear concerns of my colleagues and bring them to the team. When I discussed patient flow at our meetings and ideas to look for ways to help with better patient flow for patients needing imaging, one of the nursing staff from a different department basically belittled my departments needs in front of the group, saying that Radiology was one place that could get backed up. I stayed calm in front of the larger group and explained what a heavy influx of patients at one time causes and the majority of the group seemed understanding. After the meeting, I approached the nurse and told her that I felt very disrespected based on her comments. She apologized and said she didn't realize the stress that an influx on patients put on us. I was also commended by one of our Administrators for handling myself so well in that situation."

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How to Answer: Talk about a time you had to resolve a disagreement between yourself and a colleague, customer or patient. How do you feel you showed respect to the person in that situation?

Advice and answer examples written specifically for a Legacy Health System job interview.

30. Talk about a time you had to resolve a disagreement between yourself and a colleague, customer or patient. How do you feel you showed respect to the person in that situation?

How to Answer

Legacy Health holds respect as one if its core values and they believe in treating all people, whether it be coworkers or patients, with respect and compassion at all times. For this question, your interviewer will be looking to gauge how you treat people with respect in a difficult situation. In your example, talk about your approach being direct but cordial while also considering the needs of the person that you are disagreeing with. Talk about how you don't take things personally, but rather keep them business related while maintaining a calm attitude.

Written by Ryan Brunner on January 12th, 2019

1st Answer Example

"Not long ago, a new hire in our department was disobeying company policy by listening to some pretty inappropriate music at too high of a volume that carried over into our patient waiting area. Looking to take action before a potential complaint from a patient, I approached her about the policy in a respectful manner. I brought up the policy and the reason behind it being that it could be a distraction. She was taken aback at first and didn't want to turn her music down, and I took an understanding approach and told her that I listed to music as well when working back in the blood draw area. I then had her think about it from the patient's perspective. I had her leave her radio playing while walking into the waiting area. She walked back with a sheepish grin, apologized and turned her music down realizing it was way too loud."

Written by Ryan Brunner on January 12th, 2019

2nd Answer Example

"A couple of years ago, I was working as part of an organization wide team that was focused on employee burnout and how to better help provide a better work/life balance for employees. As the representative of the Radiology department, I would hear concerns of my colleagues and bring them to the team. When I discussed patient flow at our meetings and ideas to look for ways to help with better patient flow for patients needing imaging, one of the nursing staff from a different department basically belittled my departments needs in front of the group, saying that Radiology was one place that could get backed up. I stayed calm in front of the larger group and explained what a heavy influx of patients at one time causes and the majority of the group seemed understanding. After the meeting, I approached the nurse and told her that I felt very disrespected based on her comments. She apologized and said she didn't realize the stress that an influx on patients put on us. I was also commended by one of our Administrators for handling myself so well in that situation."

Written by Ryan Brunner

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