KPMG Intern Mock Interview
Practice 30 KPMG Intern interview questions covering competency-based scenarios, technical aptitude, and Big Four expectations.
Question 9 of 30
Talk about a time you had a conflict with a team member and what you did to resolve it.
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Of course, we hope to get along with everyone while facing minimal interpersonal issues. Despite these efforts, conflicts may occur, and disagreements may arise. These situations require swift attention, so they are not blown out of proportion or left to simmer.
Discuss a time when you faced a miscommunication with a team member. Be honest with the interviewer, but avoid an extreme example that could raise red flags. Discuss how you smoothed the situation. You can even mention how you repaired your relationship with that team member. Your example can be from either school, work, sports, volunteer, or everyday life. Deliver this story using the STAR answer method (Situation, Task, Action, Result).
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"Last year at my summer job, one of my responsibilities was to take a PDF document, convert it into a Word document, perform some edits, convert it back to a PDF, and then send the document to a client group. I quickly realized that I could not convert a PDF into a Word doc. I reached out to our administrative assistant to complete this first part of the task for me. The manager mentioned they wanted this specific document sent to the client by 12 PM. I emailed the administrative assistant at 9 AM, asking them to please complete the task by 10 AM, to which they refused on account of being too busy. Instead of becoming angry at the lack of help, I extended empathy and explained the situation, including why the task and deadline were important. I explained that the manager had requested this on a tight timeline, and I would let him know that we worked as a team to make sure this document was ready to go. This approach gave the administrative assistant more interest in the task and made them feel very important. They immediately completed the task, and I was especially grateful for their help in meeting the deadline."
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