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Home Bargains Mock Interview

Question 1 of 31 for our Home Bargains Mock Interview

Home Bargains was updated by on August 18th, 2018. Learn more here.

Question 1 of 31

At Home Bargains we like to hire strong achievers. Give me an example of a time when you went above and beyond.

"I was recently cleaning up a section of the store where I currently work when a customer came into my section with three small kids who were all screaming and crying. He looked totally overwhelmed! I smiled and greeted him, then I asked if the kids might enjoy something to keep them occupied, like a coloring book. He looked so grateful and relieved, so I went and grabbed some coloring supplies that we keep in the stockroom for these kinds of situations and sat on the floor with the kids for about fifteen minutes while he finished up his shopping. It was small thing for me to do, but I know it made a huge impact on his day. That's what customer service really means to me: finding small opportunities to make big impacts."

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How to Answer: At Home Bargains we like to hire strong achievers. Give me an example of a time when you went above and beyond.

Advice and answer examples written specifically for a Home Bargains job interview.

  • 1. At Home Bargains we like to hire strong achievers. Give me an example of a time when you went above and beyond.

      How to Answer

      In order to provide the best customer service, we need happy, hard-working store teams at Home Bargains. We're looking for quick-thinking, problem-solving people who can utilize and showcase their abilities every day. Tell the interviewer about a time you went out of your way for a customer, your team, or your supervisors.

      Written by Jordan Henry on August 18th, 2018

      1st Answer Example

      "I was recently cleaning up a section of the store where I currently work when a customer came into my section with three small kids who were all screaming and crying. He looked totally overwhelmed! I smiled and greeted him, then I asked if the kids might enjoy something to keep them occupied, like a coloring book. He looked so grateful and relieved, so I went and grabbed some coloring supplies that we keep in the stockroom for these kinds of situations and sat on the floor with the kids for about fifteen minutes while he finished up his shopping. It was small thing for me to do, but I know it made a huge impact on his day. That's what customer service really means to me: finding small opportunities to make big impacts."

      Written by Jordan Henry on August 18th, 2018

      2nd Answer Example

      "Just yesterday I had a customer make a purchase, and I noticed that she was struggling with her bags. She had a stroller, a couple of kids, and a lot of bags to carry. I offered to help her out to her car, and she gratefully accepted. It felt excellent to go above the call of duty that day."

      Written by Jordan Henry

      Anonymous Interview Answers with Professional Feedback

      Anonymous Answer

      "Just recently I had a customer ask for the location of a lawnmower on the shop floor, they weren't really prepared for a bulk purchase; no trolley!

      I lead them to where the item was and asked if they would like some help to purchase and get it to their car. I ended up not only getting them the trolley but also lifting it into their car.

      As we went to the car I took the time to explain the layout of the non-food area and where new promotions would be."

      Marcie's Feedback

      Nice! This is a great example of a time when you went above and beyond for a customer. The interviewer will appreciate your willingness to help them make the purchase and then even get it to their car. Consider ending your answer by reiterating that you always strive to exceed customer expectations. Great job!

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