How do you approach having to make a decision without all the information you need on hand?
This question is aimed at assessing how resourceful you are and your approach to taking calculated risks. Ambiguity is an inevitable part of most jobs. How you respond in such situations should inform them of whether you act decisively using all the tools at your disposal, whether you don't act, wait for someone else to make decisions, or whether you react rashly, without considering all the implications of your action. Your response will prove informative of your experience level and how self-managed you are in your work.
Using all the tools at your disposal when you don't have all the information you need often means turning to the other members of your team. As they say at EY, "don't be resigned to face seemingly impossible odds on your own." Taking a calculated risk often equates to making an informed decision without all the necessary information. In other words, is the course you chart forward a safe bet, and one that would preserve the chain of command and benefit the team? Demonstrate your ability to run with a situation, even if you don't have each piece of the puzzle. Showcase that you don't require constant hand-holding and that you have leadership potential, and are willing to take decisive action for the benefit of the team. Frame your comfort zone as being comfortable with uncertainty, while able to exercise solid logical reasoning skills to find the best path forward.
EY defines the status quo as "every mission the same, with no strategy to turn your transformation ambitions into reality. But knowing where to invest your efforts to drive value demands a fundamental shift both in how you create value and in what you value, agility vs. predictability, innovation vs. strategic planning, systems thinking vs. operating model."
"Well, from day one I look at a huge part of my job as making the job of my leaders easier by being the best I can be. This includes actively listening, asking questions, and learning everything I can, from the full scope of the big picture to anticipating needs. So, when leadership is absent and a decision needs to be made in real-time, I quickly take what I've learned to chart a course our leadership would take. I would then lean on the rest of our teams, and get their impulse opinion on this approach and would act decisively from there. A good plan today is better than a better plan tomorrow."
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