Discuss how you approach explaining complex ideas in simple terms.
This question aims to help assess how skilled a communicator you are. A crucial part of effective communication is being able to relay complex information in simpler terms. How effective you are at this will determine the success of your customer service, and your ability to work with, mentor, and train others on your team. So when answering this question try to communicate as clearly as possible and adapt your communication style to your interviewer's.
"I strive for a straightforward and concise communication style with clients and colleagues. I focus on listening to my audience and echoing their language style to communicate what they need to hear. I use analogies and ensure that my tone is never patronizing. I strive to convey my message in simple terms, with humility, rather than deep-diving into details. I also stay informed, so that I know all the details before speaking with conviction on any topic."
Some common approaches are knowing your audience, keeping yourself open to questions and feedback, and using analogies and visuals when necessary, while checking in with your audience to ensure they understand what you are communicating. Also, familiarize yourself with EY's recommendations for good communication, such as personalizing your answers, addressing both short and long-term concepts, being proactive in your communication, communicating with empathy while improving your emotional connection, and measuring and understanding the experience you are providing.
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
I would focus on listening to my audience and understanding their needs and goals and then make a straightforward and concise communication so that I can echo their language. I will always prefer to use charts and graphs to give high-level summaries for the convoluted backend details. Also, I will always ensure that I use a very polite and courteous tone and it is never patronizing towards clients.
Stephanie's Feedback
This is an excellent start! To make your answer even more compelling, I suggest weaving in a specific example. Can you think of a time when you broke down a complex idea simply? What was the situation? What was the outcome? Adding a specific example here will make your answer feel more impactful and memorable.
