Costco Wholesale Corporation (Costco) operates membership warehouses that offer its members low prices on a limited selection of branded and selected private-label products in a range of merchandise categories. It buys the majority of its merchandise directly from manufacturers and route it to a cross-docking consolidation point (depot) or directly to its warehouses. The Companys depots receive container-based shipments from manufacturers and reallocate these goods for shipment to its individual warehouses. The Companys warehouse format ...
1. Where do you see yourself in the Costco organization in two years?
I still see myself at Costco learning as much as possible and developing my skills further.
still working there
Learning much as possible and growing with the company.
Hopefully would have worked my way up at least 2 or 3 positions and have had a steady maintainable relationship with the employees.
Having an oprtunaty to be promoted and try some thing high that just an employee.
2. Describe a time when you disliked company rules in your last job?
I disliked when our owner told us we should let people have extra stuff and Share one all you can eat for four different people. I just couldn't understand why we would chose to loose money.
I would say overtime. Much as I would love to do overtime we can't work any.
Our shoes had to be completely black, so if you for instance found a pair of shoes that were comphy yet not entirely black, you couldn't wear them.
I disliked the fact that at certain times we would have to carry the phones around in our aprons and answer it when people called. i felt like it slowed down my productivity in everything else.
3. If you found a twenty dollar bill in the parking lot, what would you do?
First look to see if someone right around me may have dropped it and if there is no one there then hand it in the the office or customer service... It could be someone who doesnt have very much money and may really need that last 20 dollars..
I would give it to my manager telling him where I found it.
I would look around for the nearest person who either came from or walked by that area, and asked them if they dropped something, if no one, put that money in my pocket
Bring it to customer service to see if the customer comes back for it.
Turn it in.
4. Do you prefer working in a team environment or alone?
I do well either way... I am a self starter and at the same time when worker together with a team I also thrive.
I am more than comfortable working on my own i have done for 5 years while employees at Fantastic Tan, Also working in a team in environment is very easy to me as I can work well with others.
I can work in either one efficiently, but I prefer to work in a team because if the occasion rises, I will take control of the situation that would be most efficient to the task at hand.
I would stop and assist the customer first by listening to them and then repeating the issue to be sure I understood it correctly.
I work well in either situation and am willing to lead a group or follow instructions. I also work well on my own and complete the tasks assigned in a timely manner.
5. If you find a problem going on with two different employees, what would you do?
I would not intervene if it was not my business. If it was my business, I would try to look at the facts and offer solutions.
Tell them it should be discussed in private and tell them to ask their supervisor for assisstance in the matter.
Depending on the situation, if its a problem that i can see there not going to work it out on there own and its going to end up being blown out of porportion and going to cause a hostile environment, I will go get my supervisior and let him/her know what the situation is and bring him/her to the place where its happening and if there fighting at that point I will go ahead and call the police just because it is a working environment and that is not tolerated.
I would first try to talk it out with them, see what the problem is and try to come up with a compromise, but if all else fails I would just leave it because at the end of the day the problem is between the two employees.
I would find out from both of them the problem, and try to talk to them both and sort it out. If that didn't solve the problem I would pass it on to someone superior to me.
6. Do you shop at Costco?
Yes I have...
Yes, about 2 to 3 times a month.
I love Costco!
Yes i shop at costco at costco with my mom and know the just of it and where everything goes.
7. How will you make a good retail worker?
I will always put the customer first and offer him the best deals that make him happy. I think expressing a good attitude towards them is a great begining and than going on with a short conservation such as how is your day been or other things will get a customer talking to you and than by digging more you can see what they like or not and eventually selling to them.
I am a competent, hard working, person who always puts the needs and interests of the customer first. I will use my abilities and knowledge to make sure the customer is satisfied.
I am friendly and a quick learner, my likeable personality will help me sell products also I love interacting with people.
I feel that I am a very good salesman.
I always give 100%in my work.
8. Tell me about a time when you went above and beyond for customer service?
I went looking for a product and didnt stop until I found it.
A couple of elder ladies ordered food and her burger was not the way she wanted it. She was inside and I acted like a waiter at a restaurant, not just some fast food. Went up to talk to her, went away, back, until she was pleased.
I always try to go above and beyond because if i was in another persons postion i would like someone to help me above and beyond their expectations.
A customer had a son that wasn't gaining weight i gave her information on various weight gainers our weigh protein and signed her up with a gold card with saved 20% on her perchase. i was.
we did not have a product the customer needed I called to other stores to find product. Assisted pt to car. Assist pt with transfers.
9. Tell me about a time when you did not have enough time to complete all assigned tasks. How did you prioritize?
I prioritized my tasks by urgency and importance. I am great at organizing my time so I would dedicate time slots in my head for each job and make sure each job was done right and the most important jobs done first.
I always prioritize work based on when the provided task needs to be in effect accordingly sort it out and completes them.
By doing tasks in order of importance and if I notice I wont have enough time to finish ask another staff member who can help you.
I prioritized the more urgent tasks with more immediate deadlines. Those are the ones with the most at stake.
I looked at all tasks assigned and first completed those with definite deadlines and completed those first. Next I completed the tasks that would bring in the most sales while keeping the store looking presentable for shopping and the tasks I couldn't complete I would ask for help from a co-worker or finish on my next shift assuming the task could be left until then.
10. What motivates you to work hard?
What motivated me to work hard is self satisfaction as well as satisfying others.
Like to see what was accomplished at the end. Like to see that I can make a difference.
The satisfaction of a job well done. Not only for my self but also my team members.
Job satisfaction at seeing what I have achieved and recognition of a job well done.
I am very self motivated, I take pride in the work I do. I believe when you complete a job properly and safely and to the best of your abilities, it gives you a level of satisfaction only you can feel.
11. Have you ever helped someone else achieve their goal or helped to better themselves, if so, how?
I helped someone achieve their desired school grades.
Studying for school to get good grades.
I am always helping the seasonal employees, rather it be proper blocking done, organizing go back carts, finding products in the warehouse, or explaining what we it takes to close the warehouse as a team.
I helped my manager at Papa Johns maximize his bonus potential (beat last years sales for same month by 6%) by planning and executing local marketing strategies.
12. Why do you want to work here and why should be hire you?
I am Looking for a new challenge in my life as i have been employed with the same employer for 5 year as with that job the industry is falling and costco is a place that i can learn and am willing to learn and educate my self as i always to to keep myself striving for more. you should hire me because i am very good with folling proper policies and solving any situations and i think i will be a very good addition to your team.
I like the store i shop here all the time, i did my research and i like the opportunities that cosco offers i will like to be part of cosco.
I want to work here because I'd love to learn the business and contribute my knowledge and experience to the company. I'm reliable and determined in my contribution.
I believe I should be hired for the job because of my previous experience with costumer service, I have always went above and beyond to accommodate my costumer to the best to my ability. Not only that I would make an excellent addition to the team due to my reliable and flexible nature.
I love this store and I think that I will be great fit in this position.
13. Why do you feel you will be better suited for this job than the rest of the applicants?
Because I want to make the most out of this opportunity. No one else has the passion and detication that I have.
I have a great deal of experience and am willing and able to learn. I am also extremely reliable, punctual and am a quick learner.
I have over 7 years over 20 years of inventory experience the strongest I ve gotten is from the lasr 7 years working for the state my inventory levels have always been below my targets
I know I'll be better suited because I'm freshly entering the workforce meaning that you can teach,guide, and mold me into whatever kind of employee you need me to be as I've got no experience to procure any bad habits/immovable attitudes to fall into that would/could cause problems.
I know I am better suited for the job because I have more than 4 years of experience in customer service, I am reliable and always strive for the best. I am comfortable in my workplace and i enjoy what I do!
14. How well do you handle customer complaints?
Very well can stay calm and I dont stress.
I always handle customer complaints well because my job is to make sure that their complaint is taken care of and that the customers leave satisfied.
Very well actually, I make sure to stay calm and I actually listen to what the costumer is complaining about and try to the best of my ability to resolve the compliant.
Very well. I have always believed that the customer is always right. So when I handle a situation where a customer is upset, I make sure I listen closely to all of the details, and give them the best assistance I can give them.
I am sorry i tell my superviser.
15. What steps do you take to solve a problem?
First see what problem is, try and help, are get someone who can help and follow thru.
I try to figure out what the problem is and then visualize what are some ways that can solve the problem.
Listen, write down the issue, check facts, find a solution.
I would look at all the facts and ask the people who are involved in the problem to contribute their input. I would look at all the positive things and negative things and how it will impact others. I would try to find a solution thats cost effective and have the least amount of negativity.
I first take into account exactly what happened that caused the problem, by asking the people involved , and then determine the best possible solution that has little to no consequences and impacts the situation in a positive way.
16. Tell me about your experience in working in retail?
I love talking to customers and helping them in any way I can. I have had a lot of experience working in retail from working at Kmart when I was a teenager in a few different position like checkout operator, front end controller and also in a the plasticware department. Most recently at Bunnings as a register operator in a warehouse inviroment. Duties including serving customers, keeping a clean and safe area, collecting trolleys and helping out on the service desk answering phones and processing returns.
I dont have that much experience in retail but I know that you have to know where products are and be able to describe and compare different products to the customer based on their needs and to be able to suggest products that are useful based on that customer.
I have cash experience and i have merchandise experience.
I have enjoyed the human interaction. Satisfying customers and co workers alike in a way that makes them feel valued has made retail work fulfilling and kept me interested.
Take it to the manager and let them know where I found it.
17. Describe to me a perfect retail environment?
A place that is well organized, clean, and arranged in a manner that attracts the customer to every part of the store in a unisom, flowing way. Also a place that has employees that look approachable and ready to help.
people are friendly,know their products and where to locate them
A perfect retail environment would have all the merchandise organized,everything would be clean, the employees are friendly, have knowledge of the products and their location.
A structured retail environment,organized merchandise, and a very comfortable customer friendly .
Always happy customers not problems with any merchandise.
18. What are some of your weaknesses?
Some of my weaknesses is be interviewed and working at the first time because i get nervous and afraid working at the first time because they might get at me for being slow...but i over come my weaknesses when i get along with it.
I am a perfectionist when working which can make me slow at times. But the end result will be that the job is done right and I can move onto the next job.
I tend to focus on perfecting the littlest of things, which can be bad because it makes me a little slow on the job sometime, but i have fixed this weakness.
A little shy, like things done a certain way so dont always ask someone for help as much as I should.
i believe in perfection and afraid to delegate important task to others
19. When was the last time you contributed to a team effort and what was your role?
This morning. I helped set up some displays and ended up finishing the job myself in record time.
At my current job, we are responsible to get food prepared and delivered in a timely manner for catering. Working as a team is very important during our scheduled caters because we need to satisfy our customers.
At Grocery Outlet my present job and my role was making sure the aisle looked nice in organized.
During a computer class assignment at school. We had to program a vacation travel. My role was to find the prices of passports, of itinerary, and food. I did my job very well.
The last time I was part of a team effort was when I was working with Statistics Canada and I was the crew leader assistant.
20. Why should we not hire you?
I am extremely dedicated to work. Very hard working and pay attention. Always set myself goals to keep improving.
I have the skills required to do well at Costco. I work well in a teamam eager to learn new skills and I have a passion for customer service.
You should hire me because I am a positive team player. I am self motivated and have the skills and abilities to give great customer service. I thrive on a fast paced environment and am always conscious of safety issues.
I am the best candidate for the position. I am a hard worker, easy learner, learn from my mistakes once, and I am always looking for growth and development. This being said, I handle stress well, enjoy working with others, am a team player, encourage others and am a big fan of communication and follow up.
I have ten years experince in customer service I have excellent communication skills I am a hard worker and I am very dedicted to my work.
21. You have been out of work for a while, what have you been doing?
School and babysitting.
Ive been taking care of my son looking for a job.
home taking care of the kids
Going to school full time.
No i have been working two jobs a tanning salon and accounting office.
22. How would your references describe you?
Very serious about work, very hardworking. Always working, helpful at times, positive, upbeat.
My references will describe me as very reliable, punctual , friendly and always helping out other team mates.
I'm sure they would describe me as energetic, outgoing, willing to cooperate and determined to get any job done. my last boss would most definitely say that i'm eager to learn how to do things correctly.
Hard working, great team worker, organized, Loyal, possitive attitude and I always have a smile on my face.
That I'm an honest hardworking and reliable individual... who always goes above and beyond...
23. What is your strength?
Setting continuous goals to keep improving myself as a person.
Ability to maintain a cool head in tense situations.
I always see things through to the end. I follow my word. Always.
I'm honest,hard working,on time,never likes to stand around,always has to be busy,very clean and organized person.
I am a happy positive person and a great team player.
24. How do you think you can work in a team environment here at Costco?
Great, I like working with other team members.
I would work very effectively in a team environment as I am a team player and believe communication is successful.
Listening well, doing my part and then some, being respesctful of others.
Get to know everyone. Find out what needs to be done and there expectations. Build a connection with coworkers and suprevisors.
Contribute good ideas, hard working, flexible, patient.
25. Tell me about a time when you had to work with someone you didn't get along with?
Whenever I work with someone i dont get along with i always keep it professional.
I believe working as a team and in order to work as a team we should all act civil we may not have to talk to eachother but in the end thats kind of a good thing because it causes a less dramatic workplace.
I try to get along with everyone, If someone doesn't get along with me its usually their issue. I stay polite and because of my great patience I can tolerate a lot of negative behaviour, usually negative behaviour will end up backfiring on themselves and alienate them from the rest of the co-workers.
We were working.
Worked with a staff member who had poor follow through with customers.... I would attempt to inform this person in a friendly manner of the customers concerns, and ensure follow up was done by the other employee.