30 Costco Interview Questions & Answers
1. Tell me about a time when you had to be a leader. How was the outcome?
How to Answer
The interviewer wants to hear about a positive experience you have had with leadership. Think about a time when you led a sports team, led a college project, managed a store, or coached a little league team. These are all great examples!
Talk about your desire to be a leader with Costco in the future. Share with the interviewer that you strive to be a role model for others. Explain that you jump at the opportunity to lead groups, encourage your counterparts, and be a face of the organization when challenges arise.
Written by Rachelle Enns
1st Answer Example
"In my current position, I am the president of the social committee. I love that I have the opportunity to encourage employee engagement while being a positive influence on the workplace culture. I am a natural leader because I start with leading by example. As a leader, I make myself available to others who need mentor-ship, a bit of assistance in adjusting to their role, or just a listening ear when they've had a tough day. I am confident in my leadership abilities and look forward to joining your team in a leadership role."
Written by Rachelle Enns
2. What questions do you have for me?
How to Answer
It's always a great idea to have questions ready for the interviewer. Review the company website and other online resources to ensure the questions you are asking are not mundane, or redundant. The last thing an interviewer wants to hear is a list of items you could have found the answers to from merely watching a video on their company site!
Here are some sample questions:
- When would you like to have this position filled?
- How long has this role been vacant?
- Is this a replacement search or a newly created role?
- What is your favorite part about working here?
- What is the company's primary goal for this position in the next 12 months?
- Is there anything from my background and experience that I can clarify for you?
- What do you see as the most significant change in this industry over the past three years?
- Is there any reason why you would not hire me?
Written by Rachelle Enns
1st Answer Example
"I would like to ask if there is anything in my background on which you need clarification? Also, after discussing everything today, is there any particular reason why I would not be the best fit for this executive assistant role?"
Written by Rachelle Enns
User-Submitted Answer
"What is the career advancement for a sales representative in Costco?"
Written by an Anonymous User
Our Professional Interview Coach
Stephanie Cafaro Reviewed the Above Answer
Asking about career advancement opportunities is a great question for your interviewers, but I would caution you against having that be the only question you ask. You could also ask about the workplace culture, what a typical day looks like on the job, or what the ideal qualities are for the sales representative role.
3. Would you enjoy handing out samples, socializing and promoting products to Costco members?
How to Answer
If you are applying for a job in a Costco store, then your answer should be very receptive to this type of task! The interviewer wants to hear that you are comfortable conversing with other people. As a customer service person, you are definitely a sociable person. Explain to the interviewer that you enjoy getting to know your co-workers, work hard to build relationships with your regular customers through simple interactions, and look forward coming to work each day in customer service. You might work best in a large group setting, or one-on-one interactions might be your thing. Either way, you are a sociable person, and you are okay promoting products to members.
Written by Rachelle Enns
1st Answer Example
"I think it would be great fun to converse with Costco members, encouraging them to try new products. I also think it would be enjoyable to gather feedback and thoughts on the customers' reactions to new products."
Written by Rachelle Enns
4. What position at Costco would you most like to work?
How to Answer
As with any job interview, we recommend visiting the company website before arriving to learn what opportunities exist. You might be interested in an office job if a Costco office is located near you. You might be interested in becoming a Cake Decorator, a Cashier, a Meat Cutter, a Pharmacy Manager, a Stocker, or a Tire Installer to name a few!
Just visit the website before arriving at your interview, and be prepared for one role that you specifically have your eye on. Be sure to mention the position that you specifically applied to on the company website as well.
Written by Rachelle Enns
1st Answer Example
"I truly am willing to start anywhere, to show you that I am a valuable member of the Costco team. With that said, my biggest interest is in the bakery. I love baking and cake decorating. I often take custom orders from my family and friends, just for fun!"
Written by Rachelle Enns
5. How does Costco fit into your overall career plans?
How to Answer
The interviewer hopes to hear that you will stay with the company long-term.
If you are a student, tell the interviewer that you plan to stay at Costco through graduation, and then share what career or further education you hope to be pursuing following graduation. If Costco offers jobs in your field, such as management, be sure to mention that you would be open to considering a career in your area at Costco if one is available upon graduating.
If you are not a student, no problem! Simply share that you see yourself working at Costco long-term, and share if you desire to be promoted at some point in your career along with what promotion you might be interested in. You might say something like, "I see myself working at Costco long-term. I would like to start out as a Cashier, and I hope to be promoted to a management position within the next 5-10 years."
Written by Rachelle Enns
1st Answer Example
"I see myself working at Costco long-term. I would like to start out as a Cashier, and I hope to be promoted to a management position within the next 5-10 years."
Written by Rachelle Enns
User-Submitted Answer
"If I can work at Costco, it would be a stepping stone for my career plan. As I am studying business management, working in such a business-related environment is an ideal choice. I will stay at Costco even until I graduate and look for a higher position if there is an opportunity."
Written by an Anonymous User
Our Professional Interview Coach
Chad Wilson Reviewed the Above Answer
Good answer! You do well to assure the interviewer that you plan to stay at Costco through graduation if there is an opportunity to advance your career. Consider discussing some smaller goals you would like to achieve over the next 3-5 years to continue growing your skill set and position yourself for future promotion.
6. What motivates you to work hard?
How to Answer
We all have different things that motivate us. Goals drive some of us. Some of us are excited by having someone we look up to, who mentors us. Some of us are motivated by great leadership. Think about your life; what has been your primary motivator? Staying away from answers that involve money is always a good idea. Simply share, with the interviewer, what drives you to excel and achieve.
Written by Rachelle Enns
1st Answer Example
"I was always raised to have an excellent work ethic which means that I work hard, every day. I show up when I am expected, and I give my all to my employer. I especially like to work hard for my customers, making them feel special and cared for when they are in my store."
Written by Rachelle Enns
User-Submitted Answer
"I have very high expectations of myself, and I enjoy being able to look back at something and proudly say, "I did that." I want people to see me as someone to look up to, and be the bar rather than raising the bar and trying to achieve something."
Written by an Anonymous User
Our Professional Interview Coach
Alexandra E. Reviewed the Above Answer
Great answer! This shows that you take pride in your work and that you are self-motivated.
7. What are your greatest strenghts?
How to Answer
Which personal strengths make you excellent at your job? Strengths can be skills or qualities that help you overcome difficult circumstances or accomplish challenging tasks. In a work context, your strengths will help you to complete your to-do list, understand client needs, and help you to apply what you have learned in your training. Talk to the interviewer about a couple of your strengths and why those will help you to be successful in this role. If you can tie your strengths into the qualities mentioned in the job posting, even better!
Some great strengths to mention are:
- Communicative
- Loyal
- Collaborative
- Tech Savvy
- Flexible in Schedule/Availability
- Persistent and Determined
- Eager for Knowledge/New Skills
Written by Rachelle Enns
1st Answer Example
"My strongest skills that help me on a daily basis are my people-skills, and the ability to close a sale without being pushy. I relate to the customer, get to know them and their needs, build excellent rapport and can make solid recommendations that suit them. They buy, return, and repeat. And it is something I enjoy a lot. I love to see my regulars, hear about their lives, help them look and feel their best!"
Written by Rachelle Enns
User-Submitted Answer
"My greatest strengths are listening."
Written by an Anonymous User
Our Professional Interview Coach
Alexandra E. Reviewed the Above Answer
Good answer! Try to elaborate on how this is a strength in the workplace. You could also consider adding 1-2 more strengths, as this is your chance to show what you bring to the table that other candidates may not.
8. Why do you want to work here and why should we hire you?
How to Answer
Costco's focus is bringing its members quality, brand-name, products at great prices. Tell the interviewer that you support Costco's goal of providing families with these great products and reasonable prices. Recognize that you would be helping create an environment where friends, family, and business colleagues come to shop together. Be excited to share that you would get to be a part of something great by being an employee at Costco!
Why should they hire you? Talking about ourselves in this way can be challenging. If you are unsure, talk about to a few colleagues, family members, and friends. Ask them for their opinion. You'll probably be surprised at the consistency in their responses! Their answers will give you insight into how to answer this part of the question. Tell the interviewer what sets you apart, and explain how your co-workers, family members, and friends have encouraged you with your gift in this area.
Written by Rachelle Enns
1st Answer Example
"I want to work here because your organization is so huge and offers an incredible amount of opportunity for growth. You should hire me because I would be a loyal and long-term hire. I understand what goes into sourcing, onboarding, and training a new employee and I would be fully dedicated to this process and my potential career growth with Costco."
Written by Rachelle Enns
User-Submitted Answer
"Costco is a good, reliable member of the community. I want to work with people that like what they do and a company that offers growth opportunities."
Written by an Anonymous User
Our Professional Interview Coach
Alexandra E. Reviewed the Above Answer
Great answer! You address the first part of the question really well. It's great to point out the positives of the company. I think you could expand on why they should hire you. What sets you apart from others or why would you be good at this job?
9. Describe to me a perfect retail environment.
How to Answer
Think about what you like best about retail environments, and be ready to list 3-4 things that make a retail environment perfect. You might share things like:
- Bright lights
- Uncluttered wide aisles
- Fun merchandise
- A welcoming staff
Whatever it is that you like about the retail environment at Costco, be ready to share it with the interviewer!
Written by Rachelle Enns
1st Answer Example
"I love the work environment at Costco because everything is easy to find, and the variety is great. The music you play is enjoyable as well. Your staff is welcoming, and I always find something unique."
Written by Rachelle Enns
User-Submitted Answer
"The perfect retail environment is one that:
Draws customers
Makes the customers comfortable
Excites customers
Makes them want to come back
Makes them feel they are getting the best deal for the money they are spending
Makes the customer want to recommend the business to family and friends without hearing a bad experience
If a bad experience is had, make sure the resolution satisfies them"
Written by an Anonymous User
Our Professional Interview Coach
Alexandra E. Reviewed the Above Answer
Great answer! Well thought out & addresses key points that I'm sure the interviewer would like to hear. This displays your care for the customer experience.
10. Do you shop at Costco?
How to Answer
Be candid with the interviewer about if you have or have had a Costco membership. If you currently shop at Costco, that's great! Be sure to mention how much you enjoy your membership and shopping at Costco. If you have had a Costco membership in the past, be sure to say that you have shopped at Costco, and you liked it! If you do not buy at Costco, that is okay too! Merely share that you do not currently shop at Costco, but you hear wonderful things about it all the time and look forward to being part of the team.
Written by Rachelle Enns
1st Answer Example
"When my kids were younger, and living in the house, my Costco membership is what saved me! Time wise and financially. Now that they are off to college, my visits are less frequent, but this is still my go-to place for holiday shopping."
Written by Rachelle Enns
User-Submitted Answer
"Yes, my father has a business membership with Costco and my husband, and I are on the plan. We love buying bulk household supplies, and we often grab lunch while we are shopping as well."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Your answer is nice and specific, which the interviewer will appreciate :)
11. What do you know about Costco's working environment?
How to Answer
Start off by telling the interviewer that you know Costco cares about its employees, and they like to ensure their staff is respected. Be sure to mention that you know Costco supports workplace equality for its employees, and they are focused on workplace ethics and obeying the law. Costco's website will also tell you that they are "a fast-paced team environment filled with challenges and opportunities." These are all great things to share with the interviewer!
Written by Rachelle Enns
1st Answer Example
"a fast-paced team environment filled with challenges and opportunities."
Written by Rachelle Enns
12. What sources do you look to when you need to solve a complicated problem?
How to Answer
The interviewer wants to know that you can think outside the box, or even ask for help when you are stuck on a complicated problem. Maybe you look to a mentor or boss for advice. Perhaps you have handbooks, manuals and systems you turn to for help. Offer some relevant examples based on your industry. If you work in the medical field, you may turn to textbooks, online research, colleagues or even patient's history to find the right solution. If you work in customer service, you may ask the customer what they need to find the best way to solve the problem. Show the interviewer that you are knowledgeable and equipped to handle these types of scenarios.
Written by Rachelle Enns
1st Answer Example
"When faced with a complicated problem, I will look to the resources that my current company has provided me. The answer is almost always in there. If it's more of a moral dilemma vs. a knowledge-based dilemma, I will ask my supervisor for his thoughts and opinion since I value him as a mentor and expert in our industry."
Written by Rachelle Enns
User-Submitted Answer
"If I don't have the answer, I look to co-workers, paper and online information, and friends and family."
Written by an Anonymous User
Our Professional Interview Coach
Alexandra E. Reviewed the Above Answer
Great answer!
13. If you found a twenty dollar bill in the parking lot, what would you do?
How to Answer
You would turn the money in at the member service desk or to a store manager! The interviewer needs to hear that you are honest and ethical. In this situation, the best thing to do is to turn the money in, and it is what the interviewer expects to hear from you.
Written by Rachelle Enns
1st Answer Example
"I could never keep money that was not mine. Perhaps the person who dropped the money may desperately need that $20 today, and turning it in would give them a better chance of finding the money."
Written by Rachelle Enns
User-Submitted Answer
"Turn it into the Customer Service Desk."
Written by an Anonymous User
Our Professional Interview Coach
Alexandra E. Reviewed the Above Answer
Great answer!
14. How do you define good member service?
How to Answer
Tell the interviewer that excellent member service is having a positive attitude and doing what it takes to ensure the customer comes back to your store. You might share that you think excellent customer service means having a smile on your face, saying please & thank you, and providing a great experience for the member.
Written by Rachelle Enns
1st Answer Example
"To me, great member service means that my customers are happier when they leave than when they initially arrived. I want every Costco member to feel like they received their money's worth from their membership commitment. This contentment should come from excellent service and variety in new products."
Written by Rachelle Enns
15. You have been out of work for a while, what have you been doing?
How to Answer
If you have a gap in your employment history, be prepared to discuss what you have been doing during this time. The interviewer needs to hear that you have been doing something productive with your time. You might share how you have been spending your days searching for jobs. Perhaps you have been caring for a loved one who is ill. Maybe you have been lucky enough to take a European vacation. Or, perhaps you have been furthering your education. Just share with the interviewer how you have been productive with your time.
Written by Rachelle Enns
1st Answer Example
"I have been out of work for the past three months; however, I have not been stagnant. I took a trip to Italy to see family and have been doing a significant amount of community outreach work to fill my time while I look for that perfect position."
Written by Rachelle Enns
User-Submitted Answer
"After quitting a job at a logistic company, I attended a Vietnam- Japan exchange program. It took me a year to learn Japanese and its culture before flying to Japan to work."
Written by an Anonymous User
Our Professional Interview Coach
Chad Wilson Reviewed the Above Answer
Wow! It sounds like you were able to take advantage of a unique opportunity. Good for you! You can make this answer more impactful by including additional details about your exchange program. For instance, you might discuss any transferable skills you learned while working in Japan that would contribute to your ability to succeed in the role at Costco.
16. Tell me about a time when you led a team. What was your biggest success factor?
How to Answer
The interviewer would like to hear about a time that you led a team, with a positive outcome. Showcase for the interviewer the primary factors that made your leadership style a success. Your example could come from the workplace or perhaps a time when you led a group project during your post-secondary studies. Be sure to tie in how your leadership skills will benefit the team at Costco.
Written by Rachelle Enns
1st Answer Example
"Just last month I was asked to lead our day shift employees when my boss was away on sick leave. I took charge for two weeks, and the experience was quite positive! I believe the biggest success factor was that I tried to emulate his leadership style and did ask his help when I wasn't sure what to do. I feel this experience prepared me for a leadership role. I am excited to take on a team lead role again."
Written by Rachelle Enns
17. If you were given a choice, which work related task would you leave for last? Why?
How to Answer
The interviewer at Costco would like to know which tasks you tend to leave for last. Often we will move the tasks that we don't want for last in the act of procrastination. Other times, we will mindfully leave a specific responsibility for last because we feel that it makes the most sense. Help the interviewer to determine which personality type you are by answering this question.
Written by Rachelle Enns
1st Answer Example
"I am not a procrastinator; however, I would push the store cleaning to the end of the day if it were possible. It feels better to leave the store in pristine condition!"
Written by Rachelle Enns
User-Submitted Answer
"Something that can be easily done and quickly. Tackle the tough ones first, leaving the easy ones for a good, strong finish."
Written by an Anonymous User
Our Professional Interview Coach
Alexandra E. Reviewed the Above Answer
Great answer! It's great that you lay out why you would choose an easy task to be last.
18. Tell me about a time when you went above and beyond for customer service?
How to Answer
Talking about a time when you calmed an upset customer can be an excellent example for this question. Be ready to talk about the time you went above and beyond with handling a customer complaint. Explain how you listened to every word the customer had to say. Next, describe how you apologized to the customer with a calm voice and sincere heart. Finally, be sure to tell the interviewer what solution you offered the customer. Perhaps you did not charge them for a meal if it was in a restaurant. Maybe you offered a new dish for them to try. Be sure to close with how happy the customer was when they left!
Written by Rachelle Enns
1st Answer Example
"In my current job, at the athletic store, I often have customers who are just starting to get into an active and healthy lifestyle. I will ask them discovery questions regarding their goals, their level of activity, any previous injuries, and more - so that I can properly fit them into the right athletic footwear. During the conversation, I will often mention resources they may like, such as recipe or fitness apps and websites. I want my customers always to feel like they received some added value."
Written by Rachelle Enns
User-Submitted Answer
"I recently had an experience where I had a patient that needed medications transferred to our store due to her losing all of her medications in Los Angeles. She was traveling and needed to leave in an hour. I quickly called the pharmacy, transferred the medications, filled the prescriptions, and applied discount coupons to all of her meds so that she could pick them up quickly. She was extremely grateful that we could get her medications for her within an hour and they were relatively inexpensive as well!"
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
You took quick action and gave very good customer service. Nicely done. Great answer!
19. What is your personal mission statement?
How to Answer
The interviewer would like to know if you have a personal motto or mantra. Not everyone has a mission statement or personal mantra just off the cuff. In business, especially when entering leadership, this is an important question to ponder. Do you have a quote that inspires you or a saying that you grew up with that resonates with you?
Written by Rachelle Enns
1st Answer Example
"My mission statement is to love myself first, stick up for others, and make the world a better place than it was when I arrived here. I am big on mindfulness, and this mental shift in me has made me a better person."
Written by Rachelle Enns
20. What would you do if a coworker asked you to help them steal?
How to Answer
The interviewer would like to know how you would react if put in an awkward, or potentially harmful situation like being asked by a co-worker to steal with them. Theft can occur in many ways in the workplace and is not necessarily reserved to blatantly taking a product. Ensure that you are aware of the different ways a co-worker may try to pass stealing off as 'no big deal.'
- Timecard fabrication, also known as "buddy punching" where you punch in for a coworker who is not present
- 'Borrowing' money from the cash register
- Falsifying vendor or expense accounts
- Taking items from the lost and found
- Stealing data or documents containing trade secrets
- Taking expensive office supplies like ink, or adding personal items to supply orders
- Billing hours to clients that they did not work
Of course, you already know how to answer this question! Express that you would never engage in this type of behavior and discuss how you would go about reporting this type of situation. If this has happened to you in the past, you can talk about the case.
Written by Rachelle Enns
User-Submitted Answer
"I will never engage in stealing behavior whether it is a big problem or not. Whether it is just a buddy punching or borrowing money for a short time, it is misconduct behavior and all against the company's benefits."
Written by an Anonymous User
Our Professional Interview Coach
Chad Wilson Reviewed the Above Answer
Excellent! You are absolutely correct that this type of behavior is deserving of misconduct. If this type of situation has ever happened to you in the past, talk to the interviewer about that situation, and how you went about reporting it, to reinforce your ethical and honest nature.
21. Where do you see yourself in the Costco organization in two years?
How to Answer
The interviewer wants to hear that you have realistic career progression expectations within Costco.
Tell the interviewer that you are excited about joining the team at Costco, and you anticipate that you will likely be in the same job in two years that you are hired for. If a promotion or another opportunity is available before then, that is great! But, you recognize that it takes time for developments and internal job changes to occur, so in two years, there is a good chance you will still be in the same job title, and that is okay with you! Be sure to mention that your goal is to learn as much as you can, so when the opportunity arises, you can be promoted.
If you are a student, tell the interviewer that you plan to stay at Costco through graduation in the role that you are hired into, and then share what career or further education you hope to be pursuing following graduation. If Costco offers jobs in your field, such as management, be sure to mention that you would be open to considering a career in your area at Costco if one is available upon graduation.
Written by Rachelle Enns
1st Answer Example
"In two years I would like to be on track for a promotion to assistant manager. I realize that a move like that takes time and dedication; both of which I am more than willing to contribute."
Written by Rachelle Enns
User-Submitted Answer
"In 2 years, I expect that I will continue to be a successful Project Manager. If any opportunities are presented to me, and I feel I am a good fit, I will continue to reach for them and develop myself and be more of a value to the company and my co-workers."
Written by an Anonymous User
Our Professional Interview Coach
Alexandra E. Reviewed the Above Answer
Good answer!
22. How do you expect to make a difference at Costco?
How to Answer
The interviewer wants to hear that you are passionate about working at Costco and have thought about how you can make a positive impact while working there. Think about what kind of impact you could make. Possible things that might come to mind are:
- Creating a favorable environment for members by smiling, asking them if you can help them find something, and providing them with excellent service.
- Building business relationships with your co-workers, so everyone looks forward to coming to work each day.
- By helping ensure a place that provides solutions for birthday gifts, wedding gifts, baby gifts, home decor, and all the other fun things we look forward to shopping for!
Whatever comes to mind that you are passionate about, share it with the interviewer!
Written by Rachelle Enns
1st Answer Example
"I expect to make a difference at Costco by being a team member who encourages a high-performance, positive workplace mindset. I want to ensure that the customers at this location are always happy to be here and that they find what they need."
Written by Rachelle Enns
23. Do you think it is possible to be a good team member, yet disagree with the leader?
How to Answer
The interviewer wants to know that you can be diplomatic in the workplace, even when you may not agree with your leader. Show the interviewer that it is possible for you to be a good team member, yet disagree with the leader from time to time. Explain that you believe everyone is entitled to their own professional opinion, yet capable of maintaining respect for each other at the same time. Show that even if you disagree with the final decision they make, you support the direction the team is heading.
Written by Rachelle Enns
1st Answer Example
"I do wish to work with a leader with whom I agree most of the time. This agreeance doesn't have to be all of the time, but I do work best with leaders whom I understand and can communicate with effectively."
Written by Rachelle Enns
User-Submitted Answer
"Yes, it is. There are multiple ways of looking at things, and an answer other than mine may be the better answer."
Written by an Anonymous User
Our Professional Interview Coach
Alexandra E. Reviewed the Above Answer
Great answer! I recommend being prepared to describe an example of this that you've experienced.
24. Tell me about your experience in working in retail.
How to Answer
The interviewer wants to learn more about your background and experience.
If you don't have any experience, it's okay! Tell the interviewer that you do not have any experience in the industry, and you look forward to making the transition and learning everything there is to know! You can rely on your volunteer work, if you have any, and discuss the parallels to retail such as being customer facing or providing a valuable service.
If you have experience in retail, share where you have worked, your job title, and how long you were employed there. Add a sentence or two about what your job duties were in each role as well. Be sure to mention that you really enjoy this industry, and you look forward to continuing to work in retail industry roles. Also, refer to any key achievements.
Written by Rachelle Enns
1st Answer Example
"I have worked in a retail environment for the past three years, often being voted as the employee of the month. I have some training in inventory management, customer service, and dispute resolution. I look forward to furthering retail training with Costco."
Written by Rachelle Enns
User-Submitted Answer
"I have been working in CVS Pharmacy for over five years. I initially began at CVS as a pharmacy technician extern and was offered a job. In eight months, I was promoted to a senior technician, and more recently I have been promoted to a pharmacy intern. I have learned a lot during my time with Walgreens such as problem-solving, multi-tasking, and time management."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
It's great that you mentioned yous quick job promotion, and the skills you have gained. In this response, you outline your work history in a way that is easy to understand and follow.
25. How well do you handle customer complaints?
How to Answer
Addressing customer complaints is an essential part of customer service, and the interviewer wants to hear that you are okay talking through a customer's complaint. Tell the interviewer that you do not mind addressing customer complaints, and you recognize that most customers have good intentions when coming forth with an issue.
Tell the interviewer that you take time to listen to everything the customer has to say first to ensure you truly understand what they are upset about. Next, share that you make eye contact with the customer and sincerely apologize to them. Finally, be sure to mention that you offer to correct any mistakes that were made or take the appropriate action to rectify the situation.
Written by Rachelle Enns
1st Answer Example
"I would rate myself as an 8/10 when it comes to my customer complaint management skills. I have worked in a retail environment for a few years where these complaints are inevitable; however, I am also interested in learning the Costco way when it comes to handling customer complaints."
Written by Rachelle Enns
User-Submitted Answer
"Start by listening and remain calm. Come up with a resolution that makes the customer happy, but does not allow them to take advantage."
Written by an Anonymous User
Our Professional Interview Coach
Alexandra E. Reviewed the Above Answer
Great answer! This shows the action you take and the reason that you take the action.
26. Tell me about the type of team members you dislike working with.
How to Answer
Costco is very much a team environment. You will not always be fond of the people you are collaborating with; however, the interviewer needs to know that any inherent dislike will not affect your job performance. Keep your answer positive and focus on your ability to self-manage despite team members who may drag you down.
Written by Rachelle Enns
1st Answer Example
"I certainly prefer to work with like-minded people who are go-getters and understand the meaning of hard work. It can be frustrating to work with people who have no drive or are lazy in general, but I ignore them and go about my day."
Written by Rachelle Enns
User-Submitted Answer
"I have a teammate I currently work with that doesn't work efficiently or fast. He can be challenging to work with; however, I have found that if he is focused on helping customers, I can jump in and assist where needed with other customers, data entry, and filling prescriptions. We could work more efficiently if my teammate moved faster, but overall, everything gets finished every day."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Great way to end on a positive note. It sounds like you are very adaptable in the workplace.
27. What are some of your weaknesses?
How to Answer
Pick weaknesses that are not a core skill for this position. You can be candid in your answer; recognizing that you aren't great at something and acknowledging your need to improve. Be sure to have an action plan in place for improving on this weakness.
Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. We are all human with our weaknesses, so don't be afraid to share yours!
Written by Rachelle Enns
1st Answer Example
"Everyone has weaknesses. I tend to be too nice sometimes. When vendors are not fulfilling their requirements, I tend to believe there must be a logical and understandable reason. I have to remind myself that we are paying for a service and they must meet our expectations."
Written by Rachelle Enns
User-Submitted Answer
"One of my main weaknesses is turning away work. I feel guilty for saying, "I can not take anything more on," but have learned to say I can't."
Written by an Anonymous User
Our Professional Interview Coach
Alexandra E. Reviewed the Above Answer
I think this answer is a little unclear. You mention that turning away work is a weakness, but the way you describe it sounds like a strength. This is definitely a tough interview question. Instead of spinning it this way, I recommend describing a true weakness and then a way that you are combatting it. You could also position it as "One time I received a piece of feedback that I could be better at ____. Since then, I've done XYZ to improve."
28. What is your best personal trait?
How to Answer
The interviewer wants to learn more about who you are, at the core. Think about the one thing that people repeatedly commend you for; this is your answer to this question! If you are not sure of what to mention, you can take a free personality test, like 16personalities.com and comb through your results for ideas.
Written by Rachelle Enns
1st Answer Example
"I have been told that my best trait is my ability to relate to people. My co-workers often mention that they really admire this trait. I can strike up a meaningful conversation with nearly anyone."
Written by Rachelle Enns
29. How would your references describe you?
How to Answer
The interviewer wants to hear that your references will positively describe you. Think about the positive things your references have said about you in the past. Be specific about what each reference may say about you by including an example of when you made an impact on their lives. For instance, you might say, "My reference, John Smith, has told me that I am a hard worker, and he has told me that he likes how I am always happy to be at work!" These concrete examples will be sure to impress the interviewer!
Written by Rachelle Enns
1st Answer Example
"My reference, John Smith, has told me that I am a hard worker, and he has told me that he likes how I am always happy to be at work!"
Written by Rachelle Enns
User-Submitted Answer
"I am hard-working and goal-oriented."
Written by an Anonymous User
Our Professional Interview Coach
Alexandra E. Reviewed the Above Answer
Great answer!
30. When a problem requires a quick solution, how do you respond?
How to Answer
When it comes to complex problem solving, decisions are not always readily reached. It takes practice, experience, and confidence to learn what sorts of decisions yield the best results. Walk the interviewer through your process when it comes to making quick decisions. Do you rely on past experiences? Perhaps you go with a gut feeling. Maybe you have read case studies that you lean on in these instances.
Problems that require you to act quickly can be emergency situations such as knowing where the fire extinguisher is and grabbing it fast enough to put out a small grease fire in the company kitchen. Other quick decisions could be if you are asked to take on a new responsibility and are only given five minutes to decide if it's something you are prepared to take on. Going with your gut is a skill, and the more you learn to trust your intuition, the easier it becomes to make these types of decisions. Demonstrate that you are confident and able to react swiftly, should the need arise while working at Costco.
Written by Rachelle Enns
1st Answer Example
"I thrive under pressure and always have, so when I'm given a time-sensitive situation to address, I light up and get down to business. I am more impactful and even more creative when I have little time to do much besides jump in and take charge. This ability to make fast decisions is especially helpful in my role as manager when there is an inventory, personnel, or customer issue."
Written by Rachelle Enns
User-Submitted Answer
"There are usually multiple ways to fix the problem. If a quick response is needed, present a quick fix, but let leadership know a more complicated fix is required to do things correctly to keep the problem from reoccurring, and that a long-term fix will be addressed, and if needed put into production."
Written by an Anonymous User
Our Professional Interview Coach
Alexandra E. Reviewed the Above Answer
Great answer! It's great that you address how your response could change depending on the situation. Your attention to both the short-term and long-term issues is great!