American Express Mock Interview
Master 35 American Express interview questions covering service excellence, financial products, and customer relationship building.
Question 26 of 35
In a supervisory role, how do you motivate your team?
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Example Answer 2
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"I first breakdown, either one on one or in a group setting, what needs to be accomplished. I explain why we are working towards the goal, as well as how we are going to go about it. I then offer everyone an opportunity to ask questions. Once I know everyone is on the same page, I assign tasks based on everyone's skillsets to ensure the work they perform gives them a sense of accomplishment and self-worth. I mark on my calendar when to follow up. I'm transparent with the reasons for my check-ins, so no one feels singled out, and if I notice anyone is falling behind, I do what I can to help their productivity, or recruit those who are ahead of the game to help those who aren't. Anything I can do to set the pace and make sure no one feels left behind."
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"I work side by side with them, doing what I can to create a positive environment. I'd rather be respected than feared. If they respect me, I know I'm a motivating force. If they fear me or dread having me around, I know they're not going to perform well when I'm not around."
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
This will help them assess your leadership style. On one extreme you might have a supervisor jump down in the trenches and work hard and fast beside their team to lead by example and set the pace, whereas on the other extreme they might incentivize by bringing a box of donuts in every day. They want to ascertain where you fall on the scale.
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
To lead is to inspire others to follow. Getting others to follow takes an ability to get others to trust you as the person who can get them from point A to point B. This takes exhibiting confidence in your own abilities and rallying the trust of others. Think of examples where you inspire, drive, and reward the success of your team.
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
Micromanaging can be damaging to morale, and providing costly perks can negatively affect the manager's expense account. Avoid those kinds of examples, as they don't necessarily exhibit the traits of a leader.
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