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American Express Mock Interview

Question 27 of 35 for our American Express Mock Interview

American Express was updated by on June 14th, 2022. Learn more here.

Question 27 of 35

In a supervisory role, how do you motivate your team?

"I first breakdown, either one on one or in a group setting, what needs to be accomplished. I explain why we are working towards the goal, as well as how we are going to go about it. I then offer everyone an opportunity to ask questions. Once I know everyone is on the same page, I assign tasks based on everyone's skillsets to ensure the work they perform gives them a sense of accomplishment and self-worth. I mark on my calendar when to follow up. I'm transparent with the reasons for my check-ins, so no one feels singled out, and if I notice anyone is falling behind, I do what I can to help their productivity, or recruit those who are ahead of the game to help those who aren't. Anything I can do to set the pace and make sure no one feels left behind."

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How to Answer: In a supervisory role, how do you motivate your team?

Advice and answer examples written specifically for an American Express job interview.

  • 27. In a supervisory role, how do you motivate your team?

      Why the Interviewer Asks This Question

      This will help them assess your leadership style. On one extreme you might have a supervisor jump down in the trenches and work hard and fast beside their team to lead by example and set the pace, whereas on the other extreme they might incentivize by bringing a box of donuts in every day. They want to ascertain where you fall on the scale.

      Written by Kevin Downey on February 9th, 2022

      How to Answer

      To lead is to inspire others to follow. Getting others to follow takes an ability to get others to trust you as the person who can get them from point A to point B. This takes exhibiting confidence in your own abilities and rallying the trust of others. Think of examples where you inspire, drive, and reward the success of your team.

      Written by Kevin Downey on February 9th, 2022

      What to Avoid

      Micromanaging can be damaging to morale, and providing costly perks can negatively affect the manager's expense account. Avoid those kinds of examples, as they don't necessarily exhibit the traits of a leader.

      Written by Kevin Downey on February 9th, 2022

      1st Answer Example

      "I first breakdown, either one on one or in a group setting, what needs to be accomplished. I explain why we are working towards the goal, as well as how we are going to go about it. I then offer everyone an opportunity to ask questions. Once I know everyone is on the same page, I assign tasks based on everyone's skillsets to ensure the work they perform gives them a sense of accomplishment and self-worth. I mark on my calendar when to follow up. I'm transparent with the reasons for my check-ins, so no one feels singled out, and if I notice anyone is falling behind, I do what I can to help their productivity, or recruit those who are ahead of the game to help those who aren't. Anything I can do to set the pace and make sure no one feels left behind."

      Written by Kevin Downey on February 9th, 2022

      2nd Answer Example

      "I work side by side with them, doing what I can to create a positive environment. I'd rather be respected than feared. If they respect me, I know I'm a motivating force. If they fear me or dread having me around, I know they're not going to perform well when I'm not around."

      Written by Kevin Downey on February 9th, 2022

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