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Amazon Virtual Customer Service Associate Mock Interview

Question 2 of 30 for our Amazon Virtual Customer Service Associate Mock Interview

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Question 2 of 30

Please introduce yourself to us.

"I am happy to introduce myself. My name is Maria, and I am a skilled customer service professional. (Present) Currently, I work in a virtual setting for a private functional medicine clinic coordinating patient-care services and booking appointments. This role has helped me expand my knowledge of virtual customer service while meeting unique and often urgent patient needs. (Past) Before this role, I worked as an in-house Patient Care Coordinator for over five years, taking calls and emails from patients and determining their needs before booking their appointment with one of our clinic's physicians. I have always enjoyed delivering patient care with compassion and empathy while meeting the scheduling challenges in a complex medical environment. (Future) Now, I am looking to broaden my experience and shift into the e-commerce industry while working for a global company paving the way in retail innovation. Amazon's deep commitment to customer service is another reason why I was thrilled to apply. I appreciate that Amazon focuses less on competition and more on the customer. I am confident that this role will present many exciting challenges, so I thank you for the opportunity to interview with you today."

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How to Answer: Please introduce yourself to us.

Advice and answer examples written specifically for an Amazon job interview.

  • 2. Please introduce yourself to us.

      How to Answer

      This question is another way for the interviewer to ask the common interview question, 'Tell us about yourself.' This interview question can turn any well-prepared candidate into a ball of nerves, primarily because it's open-ended. It's hard to know where to begin and where to end! Many candidates accidentally go in-depth into their personal lives. Other candidates freeze up and give an answer that is far too brief. You can overcome these potential pitfalls with the simple, easy-to-learn Past, Present, Future framework:

      - Past: Provide a brief overview of your career journey.
      - Present: Discuss your current career situation as it relates to the job opportunity.
      - Future: Talk about your career aspirations and how this future opportunity is a fit.

      When you frame your response using the Past, Present, Future method, it helps you to keep your thoughts on track, allowing you to deliver a well-organized answer with impact. If it feels more natural to you, you can also frame your answer as Present, Past, Future, as showcased in the answer example below.

      Answer Example

      "I am happy to introduce myself. My name is Maria, and I am a skilled customer service professional. (Present) Currently, I work in a virtual setting for a private functional medicine clinic coordinating patient-care services and booking appointments. This role has helped me expand my knowledge of virtual customer service while meeting unique and often urgent patient needs. (Past) Before this role, I worked as an in-house Patient Care Coordinator for over five years, taking calls and emails from patients and determining their needs before booking their appointment with one of our clinic's physicians. I have always enjoyed delivering patient care with compassion and empathy while meeting the scheduling challenges in a complex medical environment. (Future) Now, I am looking to broaden my experience and shift into the e-commerce industry while working for a global company paving the way in retail innovation. Amazon's deep commitment to customer service is another reason why I was thrilled to apply. I appreciate that Amazon focuses less on competition and more on the customer. I am confident that this role will present many exciting challenges, so I thank you for the opportunity to interview with you today."