Can you describe a key project you recently led as a solutions architect?

"In my current job, I was assigned to lead a team to develop an online transaction processing application. This was to be used by the organization's clients to order spare parts. The customer service organization previously performed this activity. The objective was to free up customer service to address service and performance issues and enable the customers to order spare parts directly. We started by observing the current processes used by customer service. We then developed an application to replicate these and make it easy for the clients to identify the part they needed, specify the shipping methodology, and pay using their current financial instruments. Once the new system was implemented, customer service activities related to spare parts dropped by 90%, customer satisfaction increased by 30%, and revenues increased by 10% because customers were ordering spares to keep onsite at their facility."