We always look to hire employees with strong problem solving skills at Aetna. Talk about a problem you successfully resolved in the workplace.

"In my most recent position, we had a consistent problem with employees showing up late for their shifts or calling in sick at the very last moment. Rather than the typical documenting and reprimanding style that management usually takes, I decided to track the results of an accountability reward system. For 180 days, I rewarded my employees for coming to work 10 minutes early. Also, for every month with zero sick days, I added a bonus. We awarded those with perfect attendance a 600 bonus. The bonus cost us less than the cost of lowered productivity due to absent employees. The program was a success, and upper management chose to keep it implemented for another six months. We will re-assess in December, but it seems to be working very well."

Talk about a time you were creative, proactive, and displayed the leadership qualities required to resolve a workplace issue. In your answer, demonstrate to the interviewer that you are capable of problem-solving the common problems that come up in the role that you are interviewing for at Aetna.

Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.