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Aetna Mock Interview

Question 9 of 35 for our Aetna Mock Interview

Aetna was updated by on July 6th, 2022. Learn more here.

Question 9 of 35

We always look to hire employees with strong problem solving skills at Aetna. Talk about a problem you successfully resolved in the workplace.

"In my most recent position, we had a consistent problem with employees showing up late for their shifts or calling in sick at the very last moment. Rather than the typical documenting and reprimanding style that management usually takes, I decided to track the results of an accountability reward system. For 180 days, I rewarded my employees for coming to work 10 minutes early. Also, for every month with zero sick days, I added a bonus. We awarded those with perfect attendance a $600 bonus. The bonus cost us less than the cost of lowered productivity due to absent employees. The program was a success, and upper management chose to keep it implemented for another six months. We will re-assess in December, but it seems to be working very well."

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How to Answer: We always look to hire employees with strong problem solving skills at Aetna. Talk about a problem you successfully resolved in the workplace.

Advice and answer examples written specifically for an Aetna job interview.

  • 9. We always look to hire employees with strong problem solving skills at Aetna. Talk about a problem you successfully resolved in the workplace.

      Why the Interviewer Asks This Question

      Problem-solving and dispute resolution are critical skills to possess in any role at Aetna. Your interviewer needs to know that their top candidate for the job can think critically on their own and make difficult decisions that come up daily.

      Written by Ryan Brunner on July 6th, 2022

      How to Answer

      Talk about a time you were creative, proactive, and displayed the leadership qualities required to resolve a workplace issue. In your answer, demonstrate to the interviewer that you are capable of problem-solving the common problems that come up in the role that you are interviewing for at Aetna.

      Written by Ryan Brunner on July 6th, 2022

      Answer Example

      "In my most recent position, we had a consistent problem with employees showing up late for their shifts or calling in sick at the very last moment. Rather than the typical documenting and reprimanding style that management usually takes, I decided to track the results of an accountability reward system. For 180 days, I rewarded my employees for coming to work 10 minutes early. Also, for every month with zero sick days, I added a bonus. We awarded those with perfect attendance a $600 bonus. The bonus cost us less than the cost of lowered productivity due to absent employees. The program was a success, and upper management chose to keep it implemented for another six months. We will re-assess in December, but it seems to be working very well."

      Written by Ryan Brunner on July 6th, 2022

      Anonymous Interview Answers with Professional Feedback

      Anonymous Answer

      "We had an issue with the returned reworks aging and not being worked as quickly as needed. I spoke with my manager and we agreed that tasks should be shared amongst all the QAs instead of just one person doing it. After we did that, we had no more issues."

      Amanda's Feedback

      Good example! You've demonstrated your ability to notice a problem, come up with a plan, and implement the solution to achieve the desired goal.

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