How to Answer: Our goal is to hire ambitious people. Tell me about a time you went the extra mile, even when it may not have been required or asked of you.
Advice and answer examples written specifically for an Aetna job interview.
10. Our goal is to hire ambitious people. Tell me about a time you went the extra mile, even when it may not have been required or asked of you.
Why the Interviewer Asks This Question
To achieve their mission of putting people at the center of everything they do, Aetna makes their decisions and works with integrity, caring, excellence and inspiration. All four of these qualities lead to going the extra mile for customers and stakeholders, and your interviewer wants to make sure you fit with Aetna's culture of service in this sense.
Written by Ryan Brunner on July 6th, 2022
How to Answer
When answering, highlight examples where you went that extra step without being asked. Explain why doing so was important and what end goal was achieved by you taking the time and effort beyond what was normal.
Written by Ryan Brunner on July 6th, 2022
Answer Example
"My manager asked me to review a spreadsheet of providers to make sure they were credentialed properly at a certain medical facility. Upon looking at the spreadsheet, I noticed many errors in the spelling of people's names and fields on the document that didn't make sense. Instead of just making sure they had all the missing pieces of the credentialing process, I cleaned up the entire spreadsheet so everything was accurate and the reports had the correct data. My manager was very happy for the extra time I took because it likely saved a lot of trouble and questions from others in the end."
Written by Ryan Brunner on July 6th, 2022
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