Hotel Manager Mock Interview
Practice 34 Hotel Manager interview questions covering operations, guest relations, and revenue management.
Question 13 of 34
How would you handle a noisy hotel guest?
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James McMechan has over 30 years of management experience, primarily in the hospitality and auto industries. He has interviewed hundreds of applicants and trained effective and engaged employees.
"Part of being a good hotel manager is having the ability to handle problematic behavior. Our security team would ask the guests to quiet down. If there were no improvements in the disturbances, we would ask them to leave or phone the authorities to have them removed depending on how severe the situation was."
James McMechan has over 30 years of management experience, primarily in the hospitality and auto industries. He has interviewed hundreds of applicants and trained effective and engaged employees.
The interviewer is testing your ability to handle a situation by giving you a hypothetical question to answer. Think about what you might do to prevent a noisy hotel guest from disrupting someone else's night's rest. Reassure the hiring manager that you have the capacity to deal with discrepancies while maintaining your professionalism.
James McMechan has over 30 years of management experience, primarily in the hospitality and auto industries. He has interviewed hundreds of applicants and trained effective and engaged employees.
"First, I would ask security to call the room to ensure the guest was safe and that an altercation was not occurring. If the phone call did not improve the situation, I would instruct security to go to the room and ask the guests to calm down. If the complaints kept coming, then I the next step would be to ask the guest to remove themselves from the premise. If that request were to be ignored, the next step is to call to police."
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