University Administrator Mock Interview

Excel in higher education interviews with 35 University Administrator questions covering policy, operations, and stakeholder management.

Question 5 of 35

Can you give an example of a time when you have had to deal with a difficult or disappointing outcome? How did you handle this and move forward?

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"When I was working at X Company, I was involved in supporting a manager with an investigation into an issue identified with an employee being continually late. I gathered all the data from logging-in reports and even analyzed CCTV to cross reference these. I put a lot of effort into collating this information. I was then told that everything had been dropped because the employee was related to a senior manager. This was disappointing as we all knew that any other employee would have been held accountable to the company standards. However, that was the decision made and I had to respect that.

Afterward, I spoke with my manager about my work and whether there were any issues with it. I received confirmation from my manager that there was no issue with my work and he was in fact very impressed with the attention to detail and robustness. From that point forward, I was utilized in further investigations to gather the factual information and analyze such, which was great because I love this type of work."

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