How to Answer: Walk me through your experience in customer service based roles.
Advice and answer examples written specifically for a Ticket Agent job interview.
24. Walk me through your experience in customer service based roles.
How to Answer
For a Ticket Agent, customer service is a top priority and your interviewer will be looking to hear about any relevant experience that you have. Answer this question by providing examples of past customer service experiences in a professional, volunteer, or educational setting (i.e. university), while mentioning some of the duties involved (as per the job posting), should you have such experience. This will demonstrate you already have the required experience for this role.
Written by Ryan Brown on January 26th, 2021
Answer Example
"As you can see from my resume, my two most recent jobs involved a very front-facing customer service role. In my current role, I work with customers that come into our store to buy products that aren't purchased on a regular basis. This makes the customer education component so important, and I pride myself on my ability to know our products and how they fit the needs of my customer. I have excellent communication skills that really help me thrive in this role. In my previous role, I was a Front Desk Associate at a large resort where I was responsible for assisting guests staying at the resort, handling the incoming phone calls for reservations, and checking in guests as they arrived. I feel like my experience would really set me up for success as a Ticket Agent."
Written by Ryan Brown on January 26th, 2021
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