How would you multitask many different customer requests and duties at one time?
As a Ticket Agent, you will face many busy days where you have customer after customer with requests to add to your regular day-to-day duties. With this question, your interviewer will be looking to hear that you have the ability to prioritize customer requests by their urgency, while not losing sight of the other essential parts of your job. Share a real-life example to demonstrate how you prioritize and organize your job duties in your current role and how that can transfer to being a successful Ticket Agent.
"In my current role as a Sale Representative, much of my work is done over the phone. I have a specific customer base that I call on on a biweekly basis and have a very organized plan worked out with them on my call schedule. While I have this mapped out each day, I'm also responsible for other customer calls that come in, and I help cover the general phone lines on a daily basis. Being flexible in my duties helps me prioritize high-need customer requests first and then ensure that my daily calls are handled promptly. I stay organized by having a daily checklist built into my Outlook program. If hired as a Ticket Agent, I think these skills would put me at a great advantage to jump feet first into the role."
