Do you have direct experience working in a retail setting or customer cash transactions?
Working as a Ticket Agent will require you to handle customer ticket transactions and any prior experience that you have will be great for your interviewer to know. Because your interviewer may not be able to see your experience on your resume, be sure to expand upon the specific experience that you have in handling cash, check, and credit card transactions both in-person and over the phone. If you don't have direct experience doing this, try to focus on your direct customer service experience and how that will translate into this part of the job.
"Throughout my high school years, I worked as a cashier for a large grocery store and am very familiar with handling cash and credit card transactions for customers with a smile on my face. In that role, I took it upon myself to become as educated as possible on the products that we sold so I could help educate customers on their purchases. This experience, coupled with my current role as a Customer Support Coordinator, would help me be an ideal fit on your team as a Ticket Agent."
