"A couple of years ago, I realized that at the end of the night when balancing my till, I had overcharged an elderly lady for a purchase she had made previously in the day. Luckily, we collected contact information from our customers who were willing to provide it. Rather than letting the issue slide like some may have, I talked to my manager to let him know of my mistake and asked if I could contact the customer directly to apologize and discuss options for issuing her a refund of the overcharge. Upon calling her, she was very thankful for our honesty as a company. This situation really made me realize that doing the honest thing, even when it's difficult, is the right thing to do."