How would you define excellent customer service as a Ticket Agent?

As a Ticket Agent, excellent customer service really boils down to your ability to help make the customer's travel experience as flawless as possible. To break down how you can define this, it is important to break down the key duties that you may be assisting customers with. On a day to day basis, you will be checking in baggage, ticketing, altering reservations, helping with seat assignments, handling payments, and answering questions that customers have. Answer this question by putting emphasis on respect, good communication skills, and professionalism in all work that you perform. You should highlight that you always take time to carefully listen to customers and ensure you are a good representative of the company.