Ticket Agent Mock Interview
Practice 25 Ticket Agent interview questions covering customer service, ticketing systems, and high-pressure scenarios.
Question 12 of 25
Tell me about a time where you had to deal with conflict with a co-worker. How was the situation resolved?
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Ryan Brown created and launched MockQuestions in 2008.
As a Ticket Agent, you will be working with many other fellow Ticket Agents and other positions with the airline. As in any career or job field, conflict in the workplace is inevitable. In your answer, your interviewer will ideally be looking to hear that you aren't afraid of conflict and that you have the wherewithal to quickly handle conflict and then learn and benefit from it moving forward. As you answer this question, be sure to tell your interviewer about your conflict resolution skills and your ability to remain professional and respectful in all situations.
Ryan Brown created and launched MockQuestions in 2008.
"A couple of years ago, I received a promotion that I had interviewed for that several other colleagues of mine had interviewed for as well. Following my acceptance of the position, a very close coworker of mine, that I had built a great personal relationship with, was acting much different around me and I knew right away that he was likely upset about not getting the promotion. While we were friends outside of work as well, I knew that this situation shouldn't impact life inside the workplace. I put it on myself to be proactive and break the ice with him by having a very frank conversation about my promotion and our relationship moving forward. My approach was to be forthright and ask why his attitude was different toward me, while not apologizing for being promoted. He immediately apologized to me for acting strange after not getting the promotion, and he congratulated me on my new role. From that point forward, things were much better between us, and we remain close friends to this day."
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