As a Ticket Agent, you will be working very independently. How do you keep your manager informed about what is being done in your work area?
Ticket Agents work very independently on a daily basis and you will be relied upon to keep your manager up to speed on your work progress and any potential issues that you are facing on the job. As you answer, be sure to stress your ability to work independently while also being very communicative to your manager. If possible, use examples of how you've communicated with managers in prior roles you've held. Also, don't hesitate to tell your interviewer about your project management and organizational skills. Provide examples of methods/tools used to help you be more efficient at work and keep all relevant parties involved up-to-date.
"Throughout my career, I've worked very independently and have needed to keep very open lines of communication with my manager. In my current role, I am often working alone at our retail location. Throughout the work day, I keep track of any minor issues that happen and then email them to my manager at the end of my shift. If I know he's working and there is a serious issue, I pick up the phone immediately and call him. I know that he has always appreciated my open communication with him and I would always maintain this with my manager in this role."
